Gave both of their initial promo coffees a good try but found them to be very average for the price. Tried to cancel but as others have found, it can only be done via phone. The customer service rep u... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Edit: The phone call to cancel took me 23 mins, including time waiting to get through and then an extended reminder of all the benefits, despite me being very clear that this was very inconvenient f... Mehr ansehen
Unternehmen hat geantwortet
My first try of Coffee52 was through a taster box via Vodafone. The coffee was excellent - strong, super creamy and an overall delight. I called yesterday to check some details regarding my subscr... Mehr ansehen
Unternehmen hat geantwortet
Signing up for the subscription was really straightforward and quick, with no hidden fees. Everything was explained clearly and the coffee was delicious. Steven, the customer service agent I dealt wit... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're the UK's most exciting specialty coffee discovery club and we send you an exclusive specialty coffee each month. Join us on a discovery journey and share our favourite coffees from around the globe. Whether you have just discovered the fascinating world of specialty coffee or you're a coffee connoisseur, our monthly coffee is designed to fuel your passion for flavour and to learn a little bit about what's in your cup along the way. We work really closely with the growers and roasters to bring you exceptional specialty coffees available only for our customers! Each box comes complete with a copy of “Your Coffee Guide” which contains all you need to know about the month's coffee...it's essential reading! Want to find out more? Check out our website coffee52.com
Kontaktinformationen
8 Melville Crescent, EH3 7JA, Edinburgh, Vereinigtes Königreich
- 0131 285 2684
- coffee52.com
4.3
Hervorragend
100 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Brilliant customer service
Jordan was professional and polite, he explained things clearly.
Brilliant customer service
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Sharon. Thanks so much for your great feedback for Jordan.
Cheers Coffee52
Unable to cancel without ringing up…
Unable to cancel without ringing up during working hours. When, shockingly, people are working and can't call.
Edit: unsure if the response below from Coffee52 is AI as it's completely irrelevant to my complaint. A subscription isn't a permanent commitment, customers are legally allowed to cancel at any time.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi There. Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.
Thanks Coffee52
Always great experience from Beer52
Always great experience from Beer52. Jordan was particularly friendly and helpful.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Rohan. Thank you for your great feedback.
Cheers Coffee52
This how subscription services should work
The product is great. The subscription idea is great. Being able to cancel so easily is also great.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Karen. Thank you for your great feedback, much appreciated.
Cheers Coffee52
Enjoyed the coffee and was very…
Enjoyed the coffee and was very convenient delivery through the letterbox.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi There. Thank you for your review. We are so glad you enjoyed the coffee!
Cheers Coffee52
Not great
Coffee wasn't that good only similar to coffee from Tesco or asda
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Robert. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
Thanks Coffee52
Coffee subscription cancellation
Cancelled my coffee subscription with Mr Thomson easily and without hassle. The process was smooth, with clear communication and no pressure to stay. Appreciate the straightforward service.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Lldiko. Thank you for your great feedback for Jordan.
Cheers Coffee52
Great coffee and very nice/polite staff, monthly subscription just not for us
The coffee was nice and it's always good to try something different, we just didn't want to get into a monthly subscription at the moment. Although I couldn't cancel online, I spoke to a staff member on the phone who was very polite and just keen to get feedback on the coffee as well as encourage more people to try the system. Overall a good experience
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Mhairi. Thank you for your great feedback.
Cheers Coffee52
This coffee company is going places
This coffee company is going places! Fab coffee, arrived quickly and lots of info including the sourcing as well as how to make the best cup! A very happy customer!
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Alexxandra. Thank you for your great feedback. We are so pleased you enjoyed our coffee!
Cheers Coffee52
Not too bad
My wife and I used Vodafone vouchers to get free 2 bags each for just a postage, but her order was cancelled just because we are in the same house :). So she wanted to cancel our subscriptions. Believe or not you have to call them to cancel your subscription!!!! Despite we did cancel our subscription even before we received the coffee beans, Steve, Sales & Retention Advisor of Coffee52 convinced me that their coffee beans were so good (I thought it would be as special as scored more than 85). And he sent me this link to make a review with all his assertiveness. After I tried the beans, I can honestly say it is not a good coffee at all. If I compare the coffee beans which I received from coffee52 with the ones that I bought only £3.08 from Asda (Leon organic coffee light roast 200g normally cost £4.40 without any discount), it would be an absolute victory for Leon.
I give 2 stars because it is not too bad coffee and I get them with only paying the postage.
Edit for reply:
First of all, my name was typed incorrectly. I wasn’t offended, though I wanted to point it out that occasionally I come across this way if someone feels offended by me or by my email. 🙂
Regarding the coffee, I do not consume alcohol, sugar, or similar additives, and I generally trust my own taste, especially when it comes to coffee. The coffee I received from Coffee52 was not particularly special. It wasn’t bad, but it certainly didn’t feel like something selected by experts.
I fully understand that every company has its own cost and pricing policies. I was simply comparing it to another coffee that was around ten times cheaper and, in my opinion, clearly superior.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Vavuz. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the coffee. The nature of our coffee is that from time to time you may receive some that are not what you might usually drink, and while our coffee experts always try their best to choose ones they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our coffees are selected for their high quality. We work with and support our smaller producers. rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
Our prices reflect that we support our smaller breweries, vineyards and distilleries, rather than larger productions. Our suppliers often have larger overheads when producing smaller batches of their beers, wines, whiskies or coffee. Our products are of the highest quality and we offer many products that aren't available elsewhere, we produce a monthly magazine that customers enjoy reading, Our magazines for our products are included in every box and give our customers a wealth of knowledge on how we source our products, how our producers make their products as well as wonderful stories about the region they are produced in the stories behind their breweries, vineyards and distilleries.
Our boxes not only include our beers, wines, whiskies or coffee, but we also offer a quick postal service, snacks with our beers and wines and our product magazine in every box as well as amazing offers to use and share with family & friends. Our subscriptions are discovery clubs where our customers can choose to enjoy new and wonderful products every month, bi, or tri-monthly and of course, can cancel at any time should they wish to. We are sorry our prices may not be within budget for everyone all of the time but we of course try our best to balance our cost and supply prices as best we can.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
Great Service
The advisor, James Henderson, was very polite and easy to chat with over the phone. He clearly explained that the coffee subscription was new and to provide the most feedback possible to ensure that coffee52 make this product a success. As part of that, he successfully negotiated a better price to allow me to see what other coffee’s Coffee52 have curated.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Oli. Thank you for your lovely review. We really appreciate your comments of support!
Cheers Coffee52
Would recommend
Lots of information provided with the coffee. Two bags with different taste notes so you can discover what you like best. Really friendly and attentive staff at Coffee52.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Clemence. Thank you for leaving such great feedback. We are super happy you are enjoying the coffee we sent you!
Cheers Coffee52
Great tasting coffee
Great tasting coffee. Packaging kept the coffee beans fresh. Not the cheapest coffee available but you get what you pay fo
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Chris. We appreciate your feedback. Our prices reflect that we support our smaller breweries, vineyards and distilleries, rather than larger productions. Our suppliers often have larger overheads when producing smaller batches of their beers, wines, whiskies or coffee. Our products are of the highest quality and we offer many products that aren't available elsewhere, we produce a monthly magazine that customers enjoy reading, Our magazines for our products are included in every box and give our customers a wealth of knowledge on how we source our products, how our producers make their products as well as wonderful stories about the region they are produced in the stories behind their breweries, vineyards and distilleries.
Our boxes not only include our beers, wines, whiskies or coffee, but we also offer a quick postal service, snacks with our beers and wines and our product magazine in every box as well as amazing offers to use and share with family & friends. Our subscriptions are discovery clubs where our customers can choose to enjoy new and wonderful products every month, bi, or tri-monthly and of course, can cancel at any time should they wish to. We are sorry our prices may not be within budget for everyone all of the time but we of course try our best to balance our cost and supply prices as best we can.
Thanks Coffee52
Quite underhand tactics to get you to…
Quite underhand tactics to get you to sign up for a monthly amount and then make it impossible to cancel. I haven’t even tried the coffee yet, but frankly, I’m not inclined to!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Chrissy. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
The coffee is great and has come along…
The coffee is great and has come along exactly as promised
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Kenneth. Thank you for your great feedback.
Cheers Coffee52
Helpful call back to resolve
Tried to ring to cancel my subscription but the line went dead, I emailed and they rang me the next morning to sort out the cancellation, the person who called was very polite and friendly and whilst they did tell me about further offers to try and keep my subscription, which is understandable, they were not too pushy and sorted the cancellation straight away when I said that was what I wanted to do still. Very pleased with the phone call back and outcome.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Elizabeth. Thank you for your great feedback.
Cheers Coffee52
Excellent customer service
Excellent customer service, friendly and personal! Excellent coffee blends! Tried the brazil options and are definitely worth the try! Highly recommended
2. April 2026
Bewertung ohne vorherige Einladung
Nice to taste coffee from different…
Nice to taste coffee from different countries
2. April 2026
Bewertung ohne vorherige Einladung
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