Gave both of their initial promo coffees a good try but found them to be very average for the price. Tried to cancel but as others have found, it can only be done via phone. The customer service rep u... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Edit: The phone call to cancel took me 23 mins, including time waiting to get through and then an extended reminder of all the benefits, despite me being very clear that this was very inconvenient f... Mehr ansehen
Unternehmen hat geantwortet
My first try of Coffee52 was through a taster box via Vodafone. The coffee was excellent - strong, super creamy and an overall delight. I called yesterday to check some details regarding my subscr... Mehr ansehen
Unternehmen hat geantwortet
Signing up for the subscription was really straightforward and quick, with no hidden fees. Everything was explained clearly and the coffee was delicious. Steven, the customer service agent I dealt wit... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're the UK's most exciting specialty coffee discovery club and we send you an exclusive specialty coffee each month. Join us on a discovery journey and share our favourite coffees from around the globe. Whether you have just discovered the fascinating world of specialty coffee or you're a coffee connoisseur, our monthly coffee is designed to fuel your passion for flavour and to learn a little bit about what's in your cup along the way. We work really closely with the growers and roasters to bring you exceptional specialty coffees available only for our customers! Each box comes complete with a copy of “Your Coffee Guide” which contains all you need to know about the month's coffee...it's essential reading! Want to find out more? Check out our website coffee52.com
Kontaktinformationen
8 Melville Crescent, EH3 7JA, Edinburgh, Vereinigtes Königreich
- 0131 285 2684
- coffee52.com
4.3
Hervorragend
100 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Hayley was polite
Hayley was polite, efficient and generally lovely . Great customer service.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Manon. Thank you for your wonderful feedback for Hayley.
Cheers Coffee52
Friendly service
Spoke with Hayley Crossling today about some of the subscriptions offered for coffee and wine, she was so helpful and friendly! Thanks for the info, I’ll check it out further online.
Sarah.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Sarah. Thank you for leaving such lovely feedback for Hayley
Cheers Coffee52
Difficult to cancel
i find it very difficult to cancel the subscription as you must call them between 9-5 Monday to Friday and then keep waiting for 10 min
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Zsombor. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Jordan listened to what i said
Jordan listened to what i said , and he was very polite and professional
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Tessa. Thank you for your great feedback for Jordan.
Cheers Coffee52
Cameron Was excellent very friendly and…
Cameron Was excellent very friendly and understanding
Thank you
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Carl. Thank you for your lovely feedback for Cameron.
Cheers Coffee52
Very nice coffee and excellent customer…
Very nice coffee and excellent customer Service
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Daniel. Thanks for your great feedback.
Cheers Coffee52
Had a chat with James over the phone…
Had a chat with James over the phone and he was very polite and helpful throughout, explaining how Coffee52 works and helped me with my query.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Ben. Thank you for your lovely feedback for James.
Cheers Coffee52
Very frirndly
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Alex. Thanks for your great feedback.
Cheers Coffee52
Very helpful I ll be back just coz of…
Very helpful I ll be back just coz of his suggestions he was so sweet
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Temmy. Thanks for your great feedback.
Cheers Coffee52
Great experience talking with James…
Great experience talking with James today. Very helpful and some super deals he has offered me. All the products I’ve received on the 52 range are always top quality.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi There. Thank you so much for taking the time to leave us such great feedback.
Cheers Coffee52
Great coffee & lovely idea.
Great coffee & lovely idea. Absolutely stunning packaging. Really enjoyed the information provided regarding the coffee beans.
Spoke with Lewis on the phone about my subscription and he was extremely helpful and friendly.
Would definitely recommend a subscription with Coffee52 :)
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Amy. Thanks so much for your great feedback.
Cheers Coffee52
Jordan was extremely helpful and…
Jordan was extremely helpful and friendly
I didn’t like that I had to phone up to cancel subscription, it makes it harder to cancel when it could just be an option from my account on the website.
The product was good, the price is good but I just didn’t want to be tied into another subscription service at the moment.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Ryan. Thank you for your comments. If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Coffee52
They make it very difficult to cancel…
They make it very difficult to cancel your order. People working a full time job like me will find it very difficult to cancel the subscription as you must call them between 9-5 Monday to Friday! I am yet to try the coffee but I am not happy with the subscription experience!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Leo. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Coffee52
Mr Thomson Coffee52
Mr Thomson was very friendly and polite, understood my problem and rectified with efficiency, whilst promoting coffee52 and the products they supply and frequency of batched products.
Thank you for a prompt service.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi There. Thank you for your great feedback.
Cheers Coffee52
Jordan great salesperson
Jordan Thompson great salesperson
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi There. Thank you for your lovely feedback for Jordan.
Cheers Coffee52
Customer service is fab
Customer service is fab, really helpful and easy to contact - subscription coffee is fab for the office as we never run out!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Lily. Thank you for your great feedback, we are so pleased we are keeping your office happy with our coffee!
Cheers Coffee52
Good experience
Coffee is indeed delicious and my experience with their customer service was a positive one, which is a plus for any company providing a subscription service
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Betina. Thank you for your fab comments, and we are so happy you are enjoying the coffee.
Cheers Coffee52
Great customer service
I spoke to H. Crossling today regarding my order she was extremely helpful very friendly and gave me some offers that I was excited about to try out all of their coffee.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Mayce. Thank you for your great feedback. Do let us know what you think of your next box of coffee.
Cheers Coffee52
Very helpful
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Mark. Thank you for your great feedback.
Cheers Coffee52
The non drinkers answer to Beer52
Have seen Beer52 advertised with various YouTubers. Problem is I don’t drink. As soon as I say coffee52 I signed up immediately. First coffee was from Brazil and really nice. Spoke to Jamie about my subscription and he was really helpful and knowledgeable. Would recommend it to anyone who enjoys a good coffee
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Coffee52
Hi Rob. Thank you so much for taking the time to leave us such a great review for our new Coffee52 club, so pleased you are enjoying the coffee.
Cheers Coffee52
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