Cater-ConnectUK Bewertungen 83

Due to a breakage on site, we needed a replacement fridge asap. After looking at several sites, many of which showed many products were not in stock, I opted for a fridge on cater-connect that appeared in stock. After a week of no delivery date I called the customer service team, who told me due to issues at the ports there was a delay. Though they would try and move some things around and call me back. I heard nothing for 1 month until I was told the delivery day would be sometime the week of the 15th of November.
After not hearing from them, I contacted them on the 18th only to be told it might be the following week though they could not be sure. I complained, was offered a refund which I accepted and when I mentioned that the customer service was appalling at no time had I the customer been properly kept up to date, so a complaint was heading their way, I was called "One of those customers". As an importer I also have stock in the docks but at no time do I not keep customers who are interested in purchasing said products uninformed.
Only after threatening to complain was I offered a replacement fridge and did the service actually appear, five minutes after already buying another one with a competitor.

I ordered a coffee machine from the website showing both as "in stock" and "usually despatched within 3-5 days." I received an email confirming my machine was on its way but when nothing arrived a few days later, I chased. After no initial response I finally learned that the machine had not been built and would be delivered some weeks hence, with no confirmed date.

When I asked to cancel, I was told there would be a "re-stocking" fee if 50% total value of order.

I complained and was ultimately offered a £50 refund by someone claiming to be the owner, Sam. I accepted.

I did not receive the refund. After chasing 3 times in as many weeks, I received a note from the Sales Director saying they would not honour the refund (instead suggesting they'd give me £50 off a further order over £100) and that they considered the matter closed.

At best, these people are inept, I am fearful however that they are actually wilfully dishonest. I recommend avoiding.