I wouldn’t even rate this company a 1 star! The worst customer service I have ever experienced. Do not buy from this company! Sam who answered my call spoke over me the entire phone call and did not l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I don’t normally write reviews but I wanted to say how amazing this company were at helping me to sort out all the glass wear for my new restaurant- it has been so stressful but Cater-connect have bee... Mehr ansehen
I've had no issues with Cater-connect. 2 orders in the past 3 weeks and everything arrived well packaged. Ok they are not very forthcoming with emails on dispatch time and out of stock goods etc etc,... Mehr ansehen
I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened. After few failed attempts to talk to customer service, one day they... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Cater-Connect UK Is a distributor of catering equipment and restaurant supplies. Guaranteeing the lowest prices across all kitchen appliances and tableware. With access to all market leading brands within hospitality we ensure the latest design innovation and availability of product. Why not use other services such as: design, repairs and maintenance, installations and removal of old equipment. Here at Cater-Connect we offer a fast, free and a tailored service to suit all sizes of business. With fair pricing across all major brands across our tableware, kitchen appliances, warewashing and refrigeration categories, why not click, shop or call us today weather you are a bar, school, cafe, hotel or restaurants.
Kontaktinformationen
Office 11, Coast , CT6 8QQ, London, Vereinigtes Königreich
- 01227 806181
- sales@cater-connect.co.uk
- cater-connect.co.uk
3.0
Akzeptabel
83 Bewertungen
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
high-quality client service
Every stage of the process involves contacting me for approval. With me, everyone is polite and honest.
12. August 2022
Bewertung ohne vorherige Einladung
Work with it easily
Work with it easily. The process was quite straightforward. Could not have asked for better support!
28. Juli 2022
Bewertung ohne vorherige Einladung
Very pleasant
Every single customer support representative has been really kind and helpful.
14. Juni 2022
Bewertung ohne vorherige Einladung
GOOD customer service
GOOD customer service. They genuinely answer all questions and offer assistance. Thanks and keep up the fantastic work.
19. Juli 2022
Bewertung ohne vorherige Einladung
Outstanding company!
It's hard to find catering equipment distributors in this city, but CaterConnect has everything I need and after reading their reviews I believe they're one of the best both in terms of customer service and pricing.
27. Mai 2022
Bewertung ohne vorherige Einladung
Not bad
Although the process is slow, I appreciate that they take their time to get to a fair agreement.
13. August 2022
Bewertung ohne vorherige Einladung
It was the best
CaterConnect met all our expectations and then some. They walked us through the entire catering equipment purchase process and helped us get exactly what we needed.
7. Juni 2022
Bewertung ohne vorherige Einladung
First class quality
CaterConnect sells high end restaurant equipment like top-of-the-line ranges and ovens.
19. Juli 2022
Bewertung ohne vorherige Einladung
Excellent price, free super fast delivery
My son in law wants a pasta maker for christmas. I searched on line and found the exact same product at varying prices. Then, I clicked on Cater-Connect. So glad I did. The same product for less than half the price. Needless to say, I am impressed (so far) Wont be 100% sure until christmas day. Excellent delivery too.
Thank you
14. September 2022
The staff are exemplary
Nothing gets missed and they react so quickly to any changes or last minute requests or sign-off on invoices immediately. I couldn't imagine working with anyone else!
19. Juni 2022
Bewertung ohne vorherige Einladung
I am grateful
I am quite impressed with the service I received and the speed with which my dishwasher was delivered.
21. Juni 2022
Bewertung ohne vorherige Einladung
Very long delivery
7. September 2022
Antwort von Cater-ConnectUK
Thank you for your response. Whilst we appreciate feedback- this type of feedback isn’t reflective of our overall service. This is an industry wide issue surrounding global supply chains and stressed logistics.
We aim to provide provide the very best pricing, service and delivery times. This cannot always be met to no fault of our own. Thank you for your feedback.
I don’t normally write reviews but I…
I don’t normally write reviews but I wanted to say how amazing this company were at helping me to sort out all the glass wear for my new restaurant- it has been so stressful but Cater-connect have been so helpful. I will definitely be using them again.
12. August 2022
Bewertung ohne vorherige Einladung
Ordered a combi oven for our…
Ordered a combi oven for our restaurant, excellent service right from ordering to delivery. Arrived on time and was exactly we wanted. Customer service was excellent and answered all queries promptly. Will definitely use them again.
1. September 2022
Bewertung ohne vorherige Einladung
Amazing service & Delivery
Amazing.
Thank you again for such outstanding service. I do not usually write reviews but i am so pleased with the service i received and fast delivery of my dishwasher.
I really felt like a valued customer and i will most definitely be a returning one.
Thank you.
Kayleigh
29. August 2022
Bewertung ohne vorherige Einladung
My parcel STILL has not arrived So I…
My parcel STILL has not arrived So I cannot comment on the quality of the bowls I ordered
31. August 2022
Antwort von Cater-ConnectUK
Thank you for your response. Apologises for this delay- I can confirm this was our fault within dispatch down In the warehouse. These will be with you by Saturday. I have ensure they go out on a special delivery.
Sincere apologises.
Cater-Connect Customer Service
Very bad customer service
Very bad customer service, bought a Lincat gas fryer with 2 years warranty. After a few months broke. Sent an email. Rang to customer service. But nothing at all. Don’t waste your time and money at all!
5. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Cater-ConnectUK
Good Afternoon, We apologise for the experience you encountered, I am glad that we got this resolved soon as you called into make us aware of the issue.
Regards
Cater-Connect
Customer Service Team
I've had no issues with Cater-connect
I've had no issues with Cater-connect. 2 orders in the past 3 weeks and everything arrived well packaged. Ok they are not very forthcoming with emails on dispatch time and out of stock goods etc etc, but you can contact them easy enough which is exactly what I have done and they resolved the matter.
Yes I would use them again with no worries.
27. Januar 2022
Bewertung ohne vorherige Einladung
So disappointed with the service…
So disappointed with the service Cater-connect provided and will never shop from them again. They are not responsive, very slow in their process and don't even bother contacting their customers for an update on delayed shipment. Their ignorance and slowness cost me so much money unfortunately.
8. Januar 2022
Bewertung ohne vorherige Einladung
Antwort von Cater-ConnectUK
Good Afternoon,
Thank you for your disappointing feedback, I can see from your review history that you get a great deal of satisfaction with delivering unsatisfactory reviews to companies. In fact I notice that every single review is 1 star.
We serve over 200 customers per week and whilst we acknowledge some processes are strained at times by no fault of our own my I add. We ask for some common sense to prevail in the sense that we are operating in restricted times, increased illnesses, import and export custom processes, supply chains severely strained. Factories in over countries operating or closed due to restrictions with in over countries.
Thank you for your custom.
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