ButcherBox Bewertungen 

Really really really bad service. I was so excited and found out it’s not worth it. The customer service and responses I got from a simple referral question was ridiculous.

In case I wasn’t clear. REALLY bad service and communication (that’s if you get a response without following up). Might as well work for them if you want a response because that’s what they make you do if you want an email. Even when it comes to allergies or dietary needs took them 5+ days to get back to my other colleague.

I love the meat and the selections. I wish there were more seafood selections. I also wish that you would offer loyal customers a choice of what to get "for life". I would choose steak over my current choice of ground beef.

I love the options I get and the quantity.. The quality is not always the best, especially with the ground pork. That's the only reason I didn't give it 5 stars.

The customer service experience is less than desired. The blanket responses are unhelpful and issues are never truly addressed

At least one package has ripped or broken packaging every box

It's great I love it. Very convenient. Tried to convince my family but they don't share my enthusiasm. Their loss!

Soooo disappointed. Received my first (and last) box. The two tiny baggies that contained either ice or dry ice were 100% melted, and my order was only partially frozen. I called. On hold for 20 minutes. Disconnected. Called back. Same thing. I sent an email. About a week later (today), I received a response asking me what items I had a problem with. That exact information was the ONLY information in my original email. Bye.

We had a package of chicken ripped open quite big.

Our first ButcherBox order was fantastic—on time and excellent quality. Unfortunately, our second experience was a complete 180. After being billed, our shipment was delayed three days due to "high volume." Once shipped, we were told it would arrive within 48 hours, which was concerning with temperatures in the mid-90s. When the delay continued, the shipping company told us directly that the box was past the spoilage point and instructed us to contact ButcherBox. We did. Repeatedly. We even sent ButcherBox the carrier's email confirming the food was past the spoilage point. No meaningful response, no resolution—just automated messages promising a response within 48 hours and saying they were "committed to making it right." We also called and spent over 33 minutes on hold before being disconnected without ever reaching an agent. Shipping problems happen. The real problem is how ButcherBox handled it when something went wrong. We went from being genuinely excited about this service to incredibly disappointed. Based on our experience, I would strongly recommend exercising caution before subscribing.

Due to several food allergies for me (Penny), your meats in totality, are all I can eat now at my age. Quality is impeccable. Would enjoy the ham and turkey sandwich meats to be a box selection rather than an “add-on,” as I will not purchase those from any store deli and I really enjoy yours.

Love the ease of ordering and the great cuts of meat.

I really like the quality of the product and the flexibility ButcherBox allows. We’ve been customers for years and they have always been great.

Butcher box has far and away the best customer service I have experienced with any company in many years. The quality of the products is also excellent. Nothing compares not even going straight to the butcher shop.

Food is top quality, never disappointed.

Excellent organic and sustainably sourced meat. Quick overnight delivery ready for the freezer.

My account was canceled 2 months ago. I got an email on Saturday, that they charged me for a shipment. I called trying to cancel the shipment and get my money back. The customer service person, Rome, did not listen and was rude. When I asked for her supervisor, I was told someone would contact me within 24 hours. After 24 hours, I called again to customer service. This time was told it was supposed to be within 48 hours. It is now Tuesday without any contact with a supervisor. This company is a scam when you want to cancel their subscription. Their customer service is awful. Save yourself the headache and do not sign up for a subscription. I never authorized them to send me a box. They just took the money out of my account.

It’s very difficult to reach anyone if you have a problem. Though I get barraged with texts for special deals they are often not available even a few minutes after receiving the text. Though I was promised “steak tips for life” I only got them for a year. I wouldn’t write this if I could get anyone on the phone who could help me at all.

Very disappointing experience with Butcher Box. We were charged for a shipment that we never received. We contacted bank and dispute the charge, but Butcher Box still keep the payment.
We paid for a product that was never delivered, and this has not been resolved.
Very frustrating and unacceptable. I would NOT recommend Butcher Box at all.
They are scammers.

Product came thawed out! Food safe yes to use. All under 40 degrees. Sent an email and complained. When refreezing proteins the quality is definitely compromised. Butch box defaults to USDA safe under 40 degrees. Customer service was short and would not listen. The price we are paying is a premium. Twice frozen meats are noticeable lower in quality! Giving butcher box one more chance. If product is thawed out again, it's back to Omaha steaks

Order 5 package bison 3 Chicken paid $277.00 I received 3 package of chicken no phone calls telling me they were out of bison just charged me 277.00 for 3 package of chicken. I called a n d was to receive refund of $98.00 i received $28.00. I had used them for 4 years. They don't care. Canceled my subscription.

If they run out of type of meat they should call so you can change your order
Gayle Lephart