ButcherBox Bewertungen 

Good quality, good selection, flexible schedule and great delivery.

Always a wonderful experience tremendous customer service

EXCELLENT PRODUCTS, SERVICE AND DELIVERY. !!!

Second time in a row I had a problem with delivery. Nothing is done to make it right.

Too expensive, portions are getting smaller for the higher cost...we have been with you guys from covid days and wonder how long we'll be able to stay members.

I placed my first order for $300 + in early October. When the box was shipped we were expecting a hurricane I assume the company has no logistics person or it would not have shipped for a few days. Anyway the box arrive more than 4 days after shipping and when it did arrive the dry ice was completely gone the insulation inside the box was soaked and the meat and seafood had thawed and was warm. Four contacts with customer support did not even garner a response. The order is now feeding the seagulls at the local landfill.

After the company’s response I sent the following to their support staff
I have previously contacted Butcherbox with no response and this contact is from my post on Trust Pilot.
I placed an order with you on October 7 for $344 on October 8 the order was shipped despite the fact that a hurricane was approaching. The package was placed on a deliver truck in Mobile. AL early on the 9th and it stayed on that truck for the day with delivery time being moved to a later and later time as the hurricane made landfall. The delivery was adjusted to the following day. Ivan only assume the the package remained on that truck in 8+ temperatures until it was delivered.
I was home and immediately bright the package in excited to examine my purchase. Opening the box the first thing I discovered were two empty bags which I assumed held the ice. All of the insulation inside the box was soaking wet. When I duge further into the package I discovered warm defrosted meat and seafood. This is when my first message to Butcherbox was sent. I also sent another message the next morning and also answere two different E mails from you asking how my delivery was. I had hoped that I would be forming a good relationship with meat delivery. I was wrong the box has been trashed and is feeding the seagulls at the landfill.
Jerry Simpkins

Butcherbox is amazing. I've been with them for over a year now I think. 5 stat rating and i really appreciate them. I'm just sad I didn't find out about them sooner

I have been a customer for a long time - great service

The 100% grass fed beef consistently tastes great and is of high quality. I appreciate very much that I can enjoy it. I have celiacs and MCAS. It is rare to find food that does not cause me to have a flare. At the present time, it is 100% of my diet. You are a literal lifesaver for me!

Have ordered from them for years and have had only a few issues, which they corrected . They have updated their shipping materials which has made all deliveries with contents still fully frozen. They have some awesome specials which helps with this retired couple.

I cancelled my subscription to take a break from too much meat, and when I went back on the website months later, I was making changes to the box, but didn’t finish the order, and was going to finish up later, and next thing I’m getting charged for a box of meat that I didnt finish ordering and meat I didn’t want! I called customer service to cancel it and he said the order was sent with thousands of other orders and there was nothing he could do. Also their wild caught salmon always smells fishy after thawing & the texture is mushy, even though I followed directions of the proper way to thaw. I will not do business with them again.

I've been a loyal ButcherBox customer for at least three years, and I'm extremely disappointed with how I've been treated.

My last order was missing chicken wings that I paid for, and I've spent the past THREE WEEKS trying to get this resolved. I've contacted customer service multiple times, only to receive generic emails promising someone will respond within 24 hours. Nobody ever does. It's like being completely ghosted by a company I've supported for years.

To make matters worse, it's practically impossible to reach anyone by phone, and now that I've decided to cancel my membership, they've made that process unnecessarily difficult as well. I can't even find a cancellation option on their website!

After three years of being a loyal, paying customer, I would expect a lot better. Mistakes happen, and I understand that. But ignoring customers, failing to deliver products they've paid for, and making it difficult to cancel a subscription is simply unacceptable.

I'm sharing this publicly because other customers deserve to know how ButcherBox handles problems when something goes wrong.

**Terrible customer service, and you've lost a loyal customer.**

This is not Natural no more. My steaks been tasting weird. Today I looked at it before cooking it and its glued together probably 3d print. Iam canceling my subscription right away. We cant trust no one no more with our food!

This was the second delivery I had that was delivered late at night. It arrived at 8:00 PM and the box prior to that was at 10:20 PM. The box had a huge hole in the side of the box and a few other holes as well. There was no dry ice, it probably fell out of the hole, and four of my packages were soft.

I have been a customer for many years now and enjoy the quality!

I did not receive 1 - 18oz NY strip steak.
nothing else was added to the box. been trying to reach out to someone but you never respond back. You owe me a steak

Easy to order and great food options that are healthy.

The changes to the ordering system make it take significantly longer to edit your box every order. It makes no sense whatsoever why anyone would think it’s an improvement. I have brought it up to them and it seems like they don’t care and don’t want to hear it. It sounded like employees were given scripts on how to answer inquiries about the new system to try to convince people it’s actually an improvement.

Love the new packaging. Meat is friendly solid