Bulb Bewertungen 

Bulb (now taken over by Octopus), claim prices have dropped slightly in an update, Yet, without explanation and no details at all. They raise their standing charge considerably. This company, that is Octopus now, are greedy robbers. There is no need to put the standing charge up especially when they are doing NOTHING to justify it. I am leaving this company and will not do business with them. I recommend all customers to stand up and complain about the increase standing charge.

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Bulb are asking for further information. I have nothing more to add. The standing charge has increased and Bulb can put this down to whatever factors they wish as in their response. At the end of the day it is a price increase. Period. No I don't wish to discuss anything further with you. What would that achieve? That will not change the prices.

Appalling company, they owe me money but no assistance at all!!!! Your response asks for my details but I cannot convey them here, as usual a awful communication with Bulb!

Constant trouble with this company steer well clear I've had on going issues with them since November I've been waiting for WHD low and behold on the final day they send me a bar code,surprise surprise the bar code is void but guess what it's not bulbs problem!!!I was literally ready to explode yesterday after speaking to 3 different people who didn't have a clue what they were talking about.
I am taking my case up with the ombudsman never in all my years have I dealt with such a deceptive company as for customer service My god no awards to be won there rude arrogant and patronising are a few words I associate with your staff.E mailed twice yesterday no response, fortunately I have all the emails etc I can not wait to leave this shambles of a company
IF ANYONE IS THINKING OF JOINING MY ADVICE RUN

Had smart meters fitted, had plenty of credit on pre existing meters which we were told would be refunded within 4 to 5 days. Then it was 10 days, we're now in day 11, still no refund to smart meter, my money not yours!!! Disgusting service, lie after lie, thieves!!

This is the worst energy provider I have ever came across. They are legalised thieves.

I made a dispute with my new provider to change the closing bulb meter reading because I had made a mistake on my opening EDF meter readings.

Although EDF has informed me that the dispute has been successful and that they have changed the meter readings on their end. BULB won’t issue a revised final bill although they have too updated their meter readings.

After numerous emails no reply back.

Legalised scammers and the worst experience I have ever had with an energy provider. Stay away. Better pay a bit of higher prices with another provider than getting scammed by BULB.

Bulb keeps messaging me I need to pay my final bill -- but their online system says I have no outstanding fees. I left them in October 2022 and they refunded my outstanding balance then so no idea why 6 months later they believe I owe them money.

Calling their help line as only resulted in someone saying they will look into the matter!

We have been with bulb for around 6 years now. We have never had an accurate bill from them in all that time. However since moving to a smaller property the issues have gotten worse. There is constant 'statement adjustments' made on the account, always clearing any credit balance on the account. We currently have a £7400 credit balance on our account that we have no explanation for. Out prior bill was a £33,000 credit balance!! Thats alot of gas and electricity to use in one month. They put the phone down on you when they dont like your questions, claim they will call back and dont, dont reply to emails and offer absolutely no explaination as to why they are not using your meter readings despite them being sent in the 3 day window they give to submit them for monthly billing. We have even sent meter readings on a daily basis to try and rectify this. We have submitted a complaint of which the sneaky snakes tried to put a £20 credit onto the account for poor customer service knowing full well if we accept a credit the ombudsmen will not deal with our complaint!!!! We asked for this to be removed and an email confirming this and they wouldnt do this until pushed. They know exactly what they are doing with these games!
We live in a 3 bed semi detached bungalow which they claim we are using 23,000 kwh of electricity a year. Our monthly direct debit they have just increased to £906 a month. In our old property which was much bigger we were using 4,000 kwh - something isnt right.
We have asked for the bill calculations, we have asked for copies of all of the information they have on our account. We have received nothing.
To try and be sneaky putting the credit on our account despite being told we absolutely will not accept any credit on our account is the final straw. This is how they are getting away with scamming customers, the ombudsman will not deal with any complaints where a credit has been accepted. So if anyone is trying to push complaints further make sure you are aware of this. This business needs investigating!!!

My account is over £400 in credit energy usage is around £145 and they are reluctant to give me money back and still want to take a DD of £150!

Winter is over, energy use is going down and so are energy prices. So why the higher DD?!

Agents, based in South Africa, are very sassy and rude. Deliberate ploy to not get any money back. Extremely poor customer service.

Awful customer service - forcing people to pay back government provided help half a year later during a cost of living crisis after THEY made a mistake and gave you it after you closed your account! Don't know how the employees sleep at night nevermind the higher ups!

Worse company I have ever dealt with, if a problem is too difficult to solve they hang up from the call centre in South Africa - the app and website constantly fails to update, the call centre when I phone up with reading continue to fail to update my readings. The system of recording usage is broken and even calls to update are not working, this has been confirmed several times by the call taker. If you complain they do nothing the last time I had to get my MSP member of the scottish parliament to get it sorted out. Looks like I am going to have to get my MSP involved again to sort the latest fiasco out. This is the last straw and as soon as this is sorted I will be moving to another supplier as Bulb just don’t care about customers and are not fit for purpose in providing an electricity supply and bills to anyone

left bulb 7th feb2023 final bill going to be sorted 22 march 2023 why so long---- now 30 march final bill still pending

BULB FOLLOW UP
NO ACCOUNTABILITY ANYWHERE IN BULB
NO ONE TAKES RESPONSIBILITY
INDIAN CALL CENTRE COULDN'T STAFF CARE LESS
WHAT EVER YOU DO, DO NOT GET IN CREDIT WITH BULB YOU WILL NOT GET YOUR MONEY BACK
THEY HAVE STOLEN MY REFUND
YOU CAN UNDERSTAND WHY THEY WENT BUST
THEY'RE COMPLETELY USELESS

the worst company ever rude and nor replaying email... overcharge and no refund to be made... stay away from them

One of the worst suppliers I have had the misfortune to deal with. Between Bulb and the shambolic utility management company I paid to manage my bills they have cost me a fortune in telephone calls and time.
This is now with the Ombudsman as I have given up ever getting a resolution with Bulb themselves.

After a few less than perfect interactions with BULB......Neal Murugan finally understood & resolved our issues....5 Stars for Neal , & 4 Stars for Bulb in General !!!

It is little wonder that Bulb are struggling!

My account is over £500 in credit. Bulb have just taken £664.57 out of my account as they (not me) increased the direct debit due to the "rising price" of energy.

I've spent another frustrating hour on the phone to a call centre with a lady who didn't seem to think there was anything wrong with Bulb having over £1000 of my money rather than me having it.

"we can't give you the money back", "we can't reduce your payments below £406, despite that fact that you are now £1170.17 in credit".

Shambolic. If you are considering using Bulb as a supplier, don't.

Bulb Absolutely disgusting company in every whey lying scamming overcharging.horrible staff taking it personal playing whid power they don’t have dismissing all what is not their narcissistic terms and conditions punishing you if you complain abaout their wrongdoing arrogant cutting the phone of sending stupid emails ignoring what’s the problem is obstructing eny other wey then what they demand you to pay overcharging bills no matter what. This company should never ewer haved been.stupid government stupid companies dumb and dumber.absolutely disgusting.

Good customer communications, no supply interruptions and no pressure about smartmeters.

the worst company ever. I'm a living in rota nanny . I spend just 1 week for Mont at home. they charging me 1000 paund in 3 mont. is a mafia company get away immediately fron bulb befor is lithe the first bell 65 de second is 1000