Bulb Bewertungen 

Been with Bulb for about 7 or 8 months now and at the start things were... normal. I work shift so not always at home. 2 months ago they decided to charge me £3,000 for which I was shocked! Called and emailed but until I mentioned legal advice all of a sudden I was in credit. Received my 6 monthly and they have charged me £10,000 which is ludicrous. I would not recommend anyone to bulb and they should be disgusted with how they treat there customers! Did I mention I live in a 1 bed bungalow??? I will be speaking to the Ombudsman on Monday and taking them to the cleaners! Appalling!!!

I have never had so many payment cards fail as with this company. When you call to complain you can’t get through. When you do they hang up!
You are the one that has to do the work to get a new card from a list of stores they give but don’t actually stock. Now the meter has stopped working. I cannot get in touch with anyone at bulb it diverts to national grid emergency who are also out of hours and hang up. It will be three days without gas again!
We will definitely be leaving bulb now.

Bulb have been very good at keeping customers updated and informed. They have also offered help for customers who are struggling with the energy bills.

Well after complaining, it seems that complaints are allowed to behave as they want without any monitoring. I have been called disrespectful because I wouldn’t pay them for electricity when I could prove I wasn’t in the country. What is appalling is that if I had doctored the meter reading photos or not given them till the day the house was sold, they couldn’t have been chasing me for electricity I didn’t use. My advice is to lie to them when you leave as it seems honesty doesn’t pay. They’ve now withdrawn the offer of a small discount because complaints seem to take it personally if you don’t comply with their demands.

Bulb tried many different tactics to try to prevent me from receiving the money they agreed I was owed. I was promised calls back, which they never made. They dud not answer emails. They cut me off by 'phone.

I was lied to over & over again by Bulb staff. Miraculously, within 48 hours of my getting help & advice from Citizens Advice UK & threatening the Energy Ombudsman, I received the money I was owed.
Utterly appalling service! The worst experience I've known by far from an energy provider.

Constantly on the phone, sending emails. All kinds photos/videos.
This is day 3 and still no electric.
The last 2 days they said an engineer would come, today told it's been passed to the emergency team for an engineer to come out. Let's see eh. Lost faith and trust in this company.
It's my daughter's place she moved in 3days ago but can't stay there due to health probs.
She left a refuge where she was living for 22mths. She suffers ptsd, anxiety and depression the stress of this has been to much for her to manage. I am currently waiting on a call back with a manager which is upto 48hrs.
As her mother I want to make a complaint as she is classed as vulnerable.
I will be contacting ofgem tomorrow if my daughter has no electric.
This is ongoing started on 22/3/23 today is the 24/3/23 still no power.

I requested for my account to be closed on the 16th of March. Gave readings when you asked. Got confirmation it was closed. For ONCE I thought something went smoothly with you buffoons.

But NO, this morning I get a message from our upstairs neighbours that when they log into THEIR account, it now shows MY DETAILS (Email, phone number, everything) and tells them it's closed.

I don't know how you managed that, but what if I didn't have decent neighbours? You're just giving my details away to any randoms in the same building? Are you mad?

You've made a dog's dinner of my account every step of the way. Neighbours move? My account closes. I move? My neighbours account closes.

Sort it out, give me my credit back (£500) that needs to go to me by the way, not the neighbours. Try not to give my bank details out to someone on my street for a laugh, and just FIX IT. NOW!

Excellent, seamless switch and a reduction in energy unit price and daily rate to boot. Very happy

Total joke of a company had issues with gas gas meter for years begged and pleaded for them to send someone to come and loom never did. 3 weeks ago my gas supply went off on the friday no one there in the phones till the monday used emergency email spoke to a useless agent who was not getting the issue even though i explained 4 times begging to help me , my 5 year old ended up having an asthma attack on the saturday afternoon/eveing and being taken to hospital by ambulance and stayed 2 nights. (cold triggered asthma) . Made a full complaint on the monday lady dealing with complaint took a week to get back to me even after repeat emails and phonecalls offered me £120 goodwill compensation for my daughter total joke in my opinion obviously thats all her little life is worth to bulb customer service agent took another 5 days to answer my emails inbetween me phoning and emailing being told by different people she had closed my complaint due to me thinking my daughter deserved a little more compensation aswell as the fact these issues with the gas meter have been going on over 2 years!! Im then told anotherday to wait foe her to email me back again i hear nothing atall i rang yesterday and today to be told to wait for another email from the agent and my goodwill compensation will be sent via wise? and then told the agent is offline (could be off work or no longer working there) which means no one else can deal with my complaint only the lady in question!! Im honestly seriously now thinking about contacting the national newspapers and showing bulb up and their totally useless service and customer service agents . Ive already got advice from the CAB but even bulb knowing that does not seem to bother them. AVOID BULB AT ALL COSTS!!!

Can speak to thier office direct tackle the problem instant so helpful efficient service.

Best service provider I have been with great app good customer service always keeps you informed.

I have been with Bulb for over a year now, and honestly it’s been amazing I haven’t encountered any issues with them.
Thank you Bulb.

Very competitive prices, always keeps you informed of any changes well in advance,customer service team are friendly and polite and are quick to respond to any queries great company.

The continued hard work bull puts in to making sure I’m well looked after,They are all so kind, friendly, courteous, very knowledgable, they keep you updated as the your account and very helpful with help information, excellent service

Had a smart meter, no problem at all,very helpful 5*customer services, would recommend bulb/octopus 👌

These days, when someone mentions Bulb I get a nervous tic, like Herbert Lom in the Pink Panther films - but worse and involving both eyes.
So i hooked up with them, years ago, (you know - back in the days when your energy bill was smaller than your annual salary) on the basis that they provided"100% renewable" ...
Well - seems they were lying. Nope, turns out it wasnt and has been widely reported on in both national and global news.
So after my direct debits were more than doubled - as part of a series of behaviours derided by just about everyone, also across media, i moved house.
I spent the following year asking for payment details so i could pay my electricity bill. I got threatening bailiff emails instead. Thanks for the added stress there Bulb. I already have massive stress levels thanks to cancer and genetic conditions but no worries eh? Keep piling it on...oh - wait - you did! Repeated attempts to establish where my vulnerable services registration went. I gave up in the end. Contact by phone results in people who dont seem to know their elbows from their feet, so to speak. And ive given up trying to find out if the original 72.78 credit on the meter was added to my existing account.
Just been to old address and received a letter from the new occupier. Guess what?! It's ANOTHER BAILFF !! This one about the paid up and closed account at the previous address! Just...WOW.
Now still getting regular emails telling me i havent topped up my gas meter. I have received no vouchers at all, £67 has been added to the electricity account is all.
Breathtakingly appalling.

I have been a loyal customer with bulb for a number of years, and have in fact rated them very highly in the past. However, common sense prevails them, and i feel that they are running their business on the back of credits that people have in their accounts!

I am currently in credit, always have been. throughout the energy crisis my bill has never been more than £500 - this was a one off when the house was occupied all day throughout a winter month. Thereafter my monthly bills have been much lower. YET Bulb are insisting I pay £980 per month due to their assessment of what they believe my estimated use will be. Which is a completely fictitious amount! My annual usage, past and present proves this!

I have never had a bill this high, or been in debt to warrant a payment this high.

I have now had to go onto a variable rate - which means i pay for what I use because they don't have the means to accurately estimate my annual usage!

I would prefer to pay a fixed fee, and accrue some credit for those winter months - but not a credit of approx. 7K which is what it would be if i had allow Bulb to continue.

If i could move i would, and will as soon as the situation becomes more viable.