Bulb Bewertungen 

I would give less then 0 if I could. This is one of the worse energy company I ever experienced.

Just paid my bill like every month. Then 6 days after I get another bill no explanation to why. keep asking just get told to pay or bulb well escalated to collections team.
It's 6 day £33 why just tell me why, or do bulb bill weekly now.

Edit: we still haven’t heard from anyone, our details on the account are correct. What else are we meant to do if we can’t get a reply from anyone…

This is now my second review of Bulb on here, as it seems to be the only way I can get help. Ever since joining in October, we have had issues with our statements every single month where we never received a single EBSS payment on time throughout the scheme duration, were overcharged, wrong statements, etc. Every month I have sent countless emails, made multiple calls to Bulb to sort out their mess, and finally back in February after I wrote my first review, someone from Bulb finally acknowledged the chaos of our account and the poor support we received. I was told that our EBSS payment would come on time in March, which it did not.

After sending numerous emails (which were not getting a reply) and calling, I was finally helped by an agent who was able to add the late EBSS payment to our account. However for some reason, a random debt of £66 appeared on our account (after we'd paid the balance). I have now sent 6 emails (with zero reply) and phoned (and was promised it would be looked into and I'd receive an email, this is over 2 weeks ago with no email). No one can tell me where this £66 has come from.

To make matters worse, I emailed the complaints team. I have yet to receive a reply but last week I could see on the app that multiple statement adjustments were made by Bulb (assuming they were trying to rectify this), but instead our statement was adjusted to show we owe £343 instead of £205. Where has this come from?

It's beyond ridiculous how many hours I have spent since October trying to rectify Bulb's mistakes each and every month. We are so tired of this

Our property had prepayment meters installed from the previous occupants. I contacted Bulb to replace the meter which they agreed to, but then Covid lockdowns prevented action being followed up. After Covid, Bulb wanted to carry out credit checks before switching us over. We are two doctors with a good steady income and excellent credit ratings. Nevertheless, Bulb has refused to switch us over based on a failed credit check, which was done by them under the wrong names. Over a year into this exercise, I complained to the ombudsman and reached an agreement with Bulb, including replacing our meter following a credit check under the right names and a refund of £75. Four months later and we're still waiting, while Bulb has charged an extra £75 to our metered gas account - instead of giving us the money! So in addition to truly neglectful terrible service, they are now also stealing money. I would give Bulb a score of -10 if I could.

Absolutely rude! No customer service skills at all! Taking credit that has not been used! Contact them and explain, and they put you on hold and hang up!

I’m a landlord and I do all inclusive bills for my tenants. However bulb told me I have to put the tenants names on the account, so I did, but then they immediately said they can’t let me access the new account, find out outstanding bill, or even just pay the bill on the new account, even though I own the flat! I’m now trying to close the account and pay the final balance but every time i call their customer service tells me a different thing, either I need to get the tenants to call to open an account to immediately close it again, or said I can change the name on the account but then actually they can’t. Or they have also hung up on me.
I’m literally trying to pay bulb money and move on, but they won’t accept it. Just threatening to add missed payment fees if the payment isn’t made.
Bad organisation who have so many processes in place they’ve made it impossible for landlords to look after their own property.
What if a tenant moves abroad and I want to close the account? (Which is exactly what’s happened with me). Apparently not possible with bulb!

Awful service!
I have recently had smart meter fitted to a property that has pre payment meters. Both meters had credit on the installation, I was assured both meters credit would transfer over. They haven't, I am 10 days on and the story seems to change every time that I contact them! Staff are rude and unhelpful!

This Company is a nightmare. Since the day I joined them my life is always disturbed. I can't find someone to talk about the problem in my wiring system, the Indian personel can't care less (I can't understand while their speaking either), they hung up the phone after 10' of putting me stand by, they sent me from Anas to Caiafas, I installed a f_#__g smart meter and the readings are wrong somehow but they keep charging me without being my fault! I hate them and I don't know how to escape... Can someone give me an advice please?????

I have very little words to express the distress that has been caused to me by these incompetent beings.

They've continued to send me estimated bills on a vacant property. I decided to pay £250 because they wouldn't resolve anything, got sent another bill that they've put in collections.

Spoke to 6 useless customer service staff and they've no idea ! No notes, no resolution, no follow-up ! Called yesterday and was told I'd receive a call today ! NOTHING !!!

If you're considering joining this service, please don't !

The suffering to one's mental health isn't worth it

UPDATE: cudos to Bulb for making it look like they are doing something about this review. They've now accused me of not paying anything at all. So now I'm being expecting to pay another £250 when I've already paid £215 for 2 weeks of electric and gas usage.

I’d give 0 stars if I could!!!! AVOID THIS COMPANY. I left them at the beginning of February because of appalling service! I should of had my final bill refund by 17th March… still haven’t received it!! Every time I ring, I get told something different as to why I haven’t received it yet. Asked to speak with the manager, but surprise surprise, they aren’t available!!!

Just shy of a year after I paid my final bill, Bulb sent me a second "final bill" saying I owed £300 after acquiring new information this January. This was for a period of 8 months in an empty flat!

I tried to enquire via email and the agent I was talking to simply kept repeating the time period I owed for and resending the final bill, all in broken English and via emails littered with spelling mistakes. They were extremely evasive, just hammering home that there was a final bill to pay.

Went to citizens advice who were very helpful and phoned for me, explained the issue to them, and put me through to them. They also gave me advice for what to do after the phone call. After some digging, Bulb had used estimated readings (rather than the actual readings I gave them at the start and end) and they also couldn't tell me what this new information they received was - shock! I pointed out that, according to OFGEM, they can't charge me for anything before March anyway, which they agent didn't seem to know anything about! In the end, it turned out they owe me just shy of £2, not that I'll get it from what I've read on here.

At best, they're lazy, at worst, they're a company going out of business and they're trying to squeeze anyone on their books for any money they can. I'd bet the latter.

Please be vigilant if you are using them, and keep meter readings!

The company never met my expectations.

The company deducted money with no explanation and then refunded it with no explanation.

Customer service was never able to solve the issue and answer the questions. Each time I asked to talk to the manager, they said they are not available.

After staying in the queue the advisor just hung up as soon as the hour passed 5 pm.

This company did not even respond to the chain emails I sent out.

Bulb refused to talk to me over phone as called via typetalk relay service as I am deaf they said they cant disclose any information unless another person hearing person call on my behalf and have to say in email.I give permission this is discrimination as I want to make the call myself not ask someone else who is hearing Asked for manager was denied this very angry as my bills are high as I wanted to know if transferred to Octopus but refused to disclose anything

Absolutely terrible company to deal with.

After continuous emails and complaints I am still waiting for a refund due to me. No one has replied since my last email it's like if they don't reply I will go away . I am still owed money

you can install for me an smart meter

I'd give them 0 stars if I could. Theyre unfortunately the supplier for the new property I've moved into. I have the previous tenants debt on my meter which they refuse to clear, I keep getting promised callbacks or emails and never receive them, I called 6 times today and was hung up on 5 times. They don't care, they don't work like a normal energy company, I put a complaint in last Friday, not heard anything back about that either. Absolutely appauling service and i will warn people to NEVER trust them or go with them.

After bulb owing over £300 to myself. I have corresponded with Bulb help via email and also via their complaints email. Last week someone sent me a wise link for £13.35 which is just hilarious after corresponding with countless employees and to then be ignored majority of the time. Almost 2 months I have been trying everyday to get someone to help and honour their promises of a refund and nothing ever happens. You just get ignored eventually when they've had enough of you!

I have never experienced such poor customer service in all my time on this earth!

I'm now in talks with my solicitor and will initiate legal action and seek a larger compensation.

Disgraceful!

Raised a complaint with Bulb (Now Octopus) on 23rd January 2023, It’s STILL NOT RESOLVED! :(

Also had to raise the issue twice due to being ignored.
- Complaint 1: 27169333 raised with Bonny (last discussed on 15th Feb) and
- Complaint 2: the re-opened Ticket Ref: 26657831 from 23rd Feb by Adahannan
and was promised a manager callback.

Appalling to have high priority outstanding resolution items open 3 months after calling and emailing Bill Complaints to the team multiple times.

Laurence (Exec Complaint Team) who is dealing with this is slow, not getting any traction through our email conversations and still have no payments that I’m owed sent through Wise Transfers. All false promises!

Had no choice but to leave and switch supplier!!