Bulb Bewertungen 

swift, no problems

So easy to put the money on the gas and electricity meter

Response to reply from Bulb:

Why on earth would I put my personal details in this review??? It’s public information so why would I do that?

If you actually cared about customers, and your offer to help was genuine YOU would provide an email for me to contact.

So disingenuous.

Original message:

Absolutely appalling company.

Keep billing me for thousands that I do not owe. Decision of the ombudsman says I do not owe anything and Bulb should remove all charges.

Every week I get emails threatening to pass my details to debt collectors. I email back attaching the decision of the ombudsman proving that I don’t owe them a penny.

I am continually ignored.

An utterly appalling and unethical company.

i wrote a scathing review of bulb 5 days ago and was contacted by email from someone in, I believe, the complaints department, who wrote some soothing platitudes but who achieved nothing in resolving my issue.
I am having a new kitchen fitted in 2 weeks and for the appliances to be connected to the supply, my electrician has said that the meter tails need to be up-rated. I contacted bulb on 13th March to get the work done. I was told that my request had been escalated to the meter installation team and they would contact me with a dated the work would be done. I have heard nothing from the meter installation team. I have sent bulb over 20 emails now and I have forgotten how many times I have telephoned (I will be calling every day until the matter is resolved) My request has been escalated to the meter installation team 3 times now and still no contact from them.
The result is going to be that I will have a new kitchen installed but I will not be able to use it. How long that situation will last is anyones guess, it could be months.

I had to write this review to warn potential customers. Please avoid Bulb and go with literally anyone else. They are the WORST energy company I have ever dealt with. When I moved to my new house the previous owner used them so unfortunately I inherited them for a month. Their customer service is HORRENDOUS, the staff on the phone are rude and they could not be less interested in helping you. They put you on hold for ages and are so combative in their language when speaking with you and treat you like a criminal. I received so many rude emails and letters demanding money when I wasnt even late in paying. Then when I paid, they asked me to send proof that I have paid! Why they cannot reconcile their own payments when customers use their account number as a reference is beyond me. This company is laughable when compared to other providers such as Eon, etc. They are a joke and I am SO pleased I never have to interact with them again.

Well I must say Abi from Bulb got in touch,listened and got to the bottom of my complaint and sorted it all out. Hopefully it's now all sorted. Very helpful and pleasant to.

Absolutely appalling company.
I’ve had issues now since December, I ring every week to be told different stories each time. Customer service is horrendous, I am regularly placed on hold, hung up on and told a manager will ring me back when escalated (which they never do).
My emails are ignored and I am now having to go to the ombudsman to get my complaint resolved!!!

Taken Bulb to the energy ombudsman because after a year they still haven’t refunded me my deposit they taken when I first signed up to bulb. I won my case! Still after a month of wining they haven’t paid me back! This company is a joke. I will never recommend them.

Chasing up a payment they owe me since December ‘22. Finally said they would pay it last month which they didn’t. Now they ignore all emails and cut me off when I get through on phone. Absolutely shocking company who keep your money and ignore you hoping that you just go away.

I have been trying to get my money back from failed topups since January they owe me over £125 now and to phone calls £24 in less than a month trying to get it sorted I am elderly and disabled they told me to video me putting in vin codes which didn't attach to them because they were to big there app doesn't work either I just don't know where to turn both myself and my daughter had tried the codes repeatedly to no avail you asked for it to be video we did that to try and attach videos to emails but they were to big to send to your team so now I just want the money back to my account aswell as the cost of phone calls my mental health took a bad turn for worse due to the stress so please check my account and you will see it goes back to January or even more can't access how far back the codes go

Before I moved house, I was reasonably happy with Bulb. They seemed straightforward to deal with, and their prices were average. However, after going into administration, they appear to have descended into blithering incompetence. Six months after my account with them was settled and closed (or so I believed) they suddenly decided to alleviate the boredom of a wet Spring day, by reactivating a sleeping trojan of a direct debit, and using it to empty (totally without warning) the contents of my bank account. So, naturally, I phoned them in shock, to a backdrop of bounced direct debit pings from all of those with a more legitimate right to take my money, to find out what the hell was going on. I was then greeted with a dazzling spectrum of meh, ranging from polite indifference, attempted buck passing, sudden line disconnections (which might have been understandable if I’d been shouting and swearing - but I wasn’t) through to blatant passive aggression. I persevered. Several call backs (and disconnects) in, the situation deteriorated into downright rudeness on their part. When I asked for a manager, and insisted upon holding to speak to one, because I lacked faith in the special list of manager callbacks they offered to add me to, I was again put on hold and then disconnected. Either their phone provider is as incompetent as they are, or what we’re dealing with here is an offshore pod of underpaid and indifferent call centre agents with no interest whatsoever in resolving any issues. As we speak, they still have my money. To my best knowledge, I still don’t owe them anything. But I sure as hell owe other people, who, thanks to Bulb’s little act of cavalier bank robbery, I will struggle to pay, unless I can somehow master the art of photosynthesis to replace the monthly grocery shop. These charlatans have zero empathy, zero interest in resolving any issues they have caused, and, very definitively, zero interest in returning what was not theirs to take. I eventually resorted to calling the new parent company, Octopus, who were at least polite, and attempted to be helpful, but were able to do very little, as my account, apparently had not “migrated”. (Unlike my money!!). Based upon this experience, I would advise anyone considering changing to Bulb to reconsider, and anyone who is leaving Bulb should be very careful to ensure they cannot be robbed by Bulb several months down the line.

shocking company , charging meters wrongly , can't top using the app . putting a complaint in and have to chase it up myself after being promised a call back and then cut off multiple times .

I think the ombudsman needs to investigate this company and how it's charging customers .

A terrible experience with this provider. Agents unable to deal with our enquiries. Unrealistic bills reaching £800 a month for a household of 3 with ordinary consumptions. Unable to get rid of the contract due to the standing balance to pay and nobody able to solve our issue!! Technicians came to "check" the meters and nothing changed for better even though they said the problem will get fixed after their visit. A messed up situation that ended with a crazy amount to pay still even though we regularly paid more than a reasonable amount monthly!

Awful! We inherited Bulb on a pre payment tariff when we bought the property in January. Have had absolutely terrible customer service so far. Repeated phone calls, culminating today in being told we can't switch to a standard direct debit tariff until their switchover to Octopus is complete (and they can't say when that will be). So we're stuck on a more expensive tariff, and are still waiting for the £67 vouchers we're due. Customer services could not be less interested.

Hi Ashleigh,

Thank you for you reply regarding my refund being approved this morning, I am still to receive an email confirming this! I have emailed a few others with no reply, I would appreciate if you could email me personally or get back to me about this, so I don’t have to keep bothering you! I just want this dealt with.

Kind regards

UPDATE!!
5 stars for Ashleigh who manages the trust pilot team, really helped me with my refund process and gave me reassurance when I was un sure if I was even going to receive my refund or have to keep chasing! From previous past experience dealing with bulb,
Kept me updated through out the whole process and was really quick at getting back to me through emails.
Massive thank you Ashleigh for your help.

I have been in dispute with Bulb Energy for 10 months and had to take my case to the Energy Ombudsman. They routinely sent me incorrect bills and even threatened to pass my case on to a debt collection agency. They are the worst company ever.

You will see that someone from the PR Department has quickly responded to pretend they are now interested. This is a warning to anyone even thinking about dealing with this company they don't care less about their customers. Hence, I shall never do business with them ever again.

Took over bulb when I moved into a new property in January and it’s the worst mistake I ever made! They keep the 67 government payment for themselves I have rang at least 3 times a week since 18th March to get my Feb government payment and still no sign of it even after a manager call back even! The customer service skills are shocking not 1 member of staff know what they are doing. I got cut off supply for 8 hours because they decided to start switching my meters to pay monthly without being requested! I had no way of topping up due to my app saying “don’t worry we are switching you over” but my credit had already run out! Also whenever you ring bulb the call connects to a agent but they put you on mute and hang up on your straight away 👎🏼

I’ve only put 1 star so I could put a review bulb are the worse costumer service it been today day trying to sorted out my electric and still not sorted at this time very very poor communication in the company and they think online chat is the way to solve everything with it isn’t when they still don’t reply to you

Worse company ever dealt with! Trying to close my account they sending me a £1700 bill, no response on emails. When trying to call lines are disconnecting ALL THE time . AVOID! They more like scammers than a decent energy supplier! Awful customer service , awful company!

I am disabled with mental health issues and took money from my account. Bulb refused to refund the money and now being threatening with their poor attitude.