Bulb Bewertungen 

Have been with Bulb for 4 years so far
Excellent company, simple tariff plan makes it easy and support is quick and great.

Bulb & Octopus SCAM of the Earth
Customer service -.01 star, Incompetence -.000001 star, Initiation - zero + minuses star, Rudeness - they should win an award, SCAMMERS - 1st class award, Irresponsible - they have no clue about this line of work pertaining to energy 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 We need a petition to shut you guys down it is war. All social media audience needs to be aware of your shenanigans as you bulb & octopus are one on the same cheapness.

Abominable customer service - cut off calls with no attempt to call back - reading straight from an algorythm and not listening to the issue - talking over the customer instead of listening - arguing with the customer and telling them that they are wrong without listening to the issue. Octopus better be an improvement when they take over this terrible company

Verry efficient

In autumn i contacted Bulb about Smart meter upgrade to enable me more control over usage of the appliances depending on day/night rates.
The first install in January got cancelled an hour after the install should have been completed, just a complete shamble!
Then another date was set for the install, the installer turned up without giving a short call prior as it was promised, complete shambles!
Now the metre is installed but is not working as its explained in the manual left behind by the installer, there is no button A or B to access the Night Rate and Day rate usage.
I emailed them pictures on 20 April of the Manual and the Meters Model number and serial number clearly showing that the manual is for a previous version but Bulb is treating my communications about this with utter disregard just showing that the level of incompetence at bulb is utterly mind blowing!
This company has given me about the worst support experience of any utility or telecoms company i had issues within the past, even TalkTalk which i found the worst- but seems they have now competition for the bottom ranking!

How can this company have 5 stars when absolutely everyone has complained about them?!

My bills have been incorrect for over 1 yr and Bulb keep readjusting and correcting the bills - giving us 100’s of credit, then taking it back again, now to the tune of over £2100!! I have called them over and over, kept on hold for an advisor, then keep getting kicked out of the call before even connected. I have sent numerous emails over and over again with no proper communication from them apart from what seems like a BOT! Saying please send us your details and we’ll look into this, when I resend the details I get an automated response saying they’ve been taken over by Octopus which so already know! Then I get another email a few days later saying they’ve closed the ticket because they haven’t heard from me...then the cycle continues! I’ve lost count how may emails I’ve sent... this is getting me sick with worry. We used to pay £95 per month which more than covered our bills, I then upped it to £150 due to the ridiculous hike in our bill from being £1045 in credit June 22 to Aug 22 to being £1428 k inn debit!! The bills are all over the place, make no sense and are over complicated so you can’t work them out. Also we have a smart meter which they say they can never read and keep estimating the numbers. When I send an updated meter reading they do a correction dating back months and months which you can never understand, credit the account then take it all back again months later. We hardly put on the heating because we’re so worried about the bills, so are freezing, plus we are out at work most of the time! Bulb are either grossly incompetent or crooks! They took £411 straight from my bank account last month without any warning which I had there for another bill and have left us in dire straights! They are due to take another £411 this month as I cannot change my payments on the app and cannot get hold of them...I am sick of this!

I’ve tried to go to the Ombudsman due to Bulbs non communication and extortion, but I believe they are inundated and you cannot get through on their website saying they are under maintenance try back later...

Someone from Octopus or Bulb please stop this nonsense and help your customers!!

Took multiple phone calls and considerable time to arrange refund. Staff making factuals errorsand if you try to correct them on what they are saying they cut you off. I was assured that the refund would be done by bank transfer, instead it was refunded to a credit card that is being closed.

Bulb are ignoring all my communications, including requests to escalate a complaint. If Bulb are handing over to Octopus I really wish they'd get on with it!!
I had booked removal of a second electricity meter which is not in use but for which I am being charged a standing amount every month (goodness knows why - this is what I found when I moved into the house). The removal was cancelled on the day it was supposed to happen and I have not been able to get a response from anyone from Bulb since to rebook, despite repeated messages. The meter removal was supposed to be Siemens who said they cannot rebook an appointment (would not, more like) and referred me back to Bulb. This is costing me the standing charge and I'm also told I cannot get a smart meter installed with two meters in the property - again why this should be the case isn't clear, there is only one meter actually in use. Without a smart meter I cannot properly manage my energy during an energy price crisis and to ignore my repeated attempts to get help is just disgusting.
As I say, I hope my Bulb account is moved to Octopus ASAP, in the hope they are less rude to customers.

UPDATE: After my review Bulb finally got in touch and assured me that if I transferred to Octopus that I would be able to get a quicker meter removal appointment. I agreed and now Octopus have confirmed that they cannot book any meter removal appointment for ex-Bulb customers. I'm disgusted that Bulb would give out such false information which has clearly been made up and not checked with Octopus at all.

I've been with Bulb for over a year. And I've never experience bull s*** company that went into liquidation and decided to bring down there customers in debt. I have lost sleep dealing with incompetent trash company. I'm in debt of 3 mths bill 1450.00 for 3 bedroom apartment nearly charged 450.00 to 500.00 mth then have the f***ing chick to lie about overall bill for the year is about £3000 when its around £5000 year. Why has the government lied about a capped of energy can only charge u around 2500 Yr knowing its more. The Ombudsman waste of space now Octopus has taken over with no warning from bulb that u would be charged 30.00 for 2 day bill added onto your previous bill like why. I've never been in debt with electric 😐 companies as bulb are a disgrace plus a demonic company that has put a lot of customers in debt including myself. I feel scammed and cheated and debt should be written off for all stress they've caused I'm looking into legal advice. Something not right since we have come out the EU I feel cheated by this company and our rights have been violated

It's been the last 4 months I have tried to speak to a manager about getting my complant sorted I have called since January 34 times and emailed about 30 times and has a manager called me back no. Promise after promise that some one will call me back and nothing.
I can't say a good word about this company, the ombudsman complaint found in my favour and they can't finish the complaint to a standard sent by there own standards just such poor customer service.

So so expensive
I topped up 1300 and used about half on energy the rest seemed to be charges

My ex partner has moved out of the flat the bills are in his name but the card holder is me to the account I emailed to try put my details on the account, they then opened a new account to the property which I didnt ask for and are now trying to charge me twice. To make matters worse when I asked for help they told me i was liable even though they had set up the account without asking me. They hadn't listened to what I asked for which I made clear and are telling me I have to pay the months bill when I already paid direct debit on the account I'm trying to get added onto.

I called 3 times today first 2 times they hung up the phone on me the 3rd time they told me they can't do anything and that I need to call another number which I did and I got through to no one

The engineer has now been today and says the gas meter is now paired (however this nearly did not happen as the person who booked this in booked it for the electric incorrectly according to the Siemens engineer).

Can we have a follow up on changing the gas back to prepayment wnd repayments of the debt? Im sure you'll find my emails tucked away on your system to follow up on.

The enginner has assured me they have done what they need to do and its down to bulb to change the mode, sort repayments and keep the gas suppy on.

I have tried calling and been hung up on 3 times as soon as the phone has been answered.

Ontop of my 110 email chain and multiple calls.

As you can appreciate im at my wits end with all this now, its unacceptable the engineers stated its now illegal for the meter mode to be changed without knowledge but this wqs previoulsy done, anyway that case is open with the ombudsman so they can handle that.

I just want an update on changing the gas meter mode to prepayment and sorting the debt on the meter, whilst keeping the supply on.

This issue has been ongoing since December.

Avoid bulb, this experience speaks volumes.

Go to anyone else, before being in administration i always spoke highly of bulb, clearly they no longer give a toss.

I cant change provider before the modes are changed due to the debt otherwise i would have left months ago.

Update 26/4/23 issue still not resolved and bulb still unable to make a resolution.

Update 6/5/23

I thought bulb had sorted the issue, i had a call out of the blue and next day the the meters were in the right mode, happy days.. so i thought.. woke up 2 days ago to find online and the app saying "we're switching your meters" and beyhold. I cant make a payment theres now just under and £800 debt that can't be paid for.

And yes i have written this as an update and its own review because it deserves it, and bulb if you are reading this which im sure you are because the only way any movement happened was be spamming your socials.

Beyond a joke, at my wits end, you DON'T realise its not just a utility, people NEED gas and electricity today we for temp controlled medicine.

You're messing with people's lives here. Shame on you.

The worst company on the planet.
Terrible customer service, takes an age to get through, then they cut you off. Email worse take ages to reply if they bother.

Been trying to sort out my problem since January, looks like it’s yet another complaint about them to the ombudsman then ….

If you’re thinking of joining Bulb, don’t. If you’re thinking of getting a smart meter installed, definitely don’t. They are the worst invention known to man. I would also be surprised if bulb would fit one as I’m told they have no In Home Display units (been out of stock for 2 months, apparently…). Mind you they also told me I would need a doctors note to have one taken out and an old prepayment one reinstalled 🤣🤣.

Trustpilot, you really should consider allowing people to have a negative star rating; mine is minus 5 out of 5 for Bulb.

UPDATE.

Within hours of the above review, Bulbs Trustpilot people picked it up. Happy to report that all outstanding matters have been resolved within a week.
Clearly using Trustpilot is far more effective than their foreign based customer services.

Everything fine however electric does go quick

I've had ever so amazing experience throughout my year being Bulb customer.
I have just recently switched my solar power Export electricity to them (now Octupus), which was straightforward, swift ans a super easy process. As Bulb has been taken over by Octupus, I can't really comment on the company. My previous Export Payments company was horrendous and it's well known. Glad to be in good hands now.

Before bulb was acquired by Octopus Energy they were outstanding. I have since moved out of the property February 2023 and it has been nothing but a nightmare trying to get my credit refunded back to me. I have been in constant contact with them and each time I'm told a different story and I'm yet to recieve my refund. They have now told me 5 working days I should recieve it but I'm not holding my breath. They have not sent me my final bill, the move date on the account is incorrect, I moved on the 5th but the account is showing I moved on the 14th. Stay well away from this company! Absolute disgrace!

Perfect service. Thanks

Yes the bulb was good energy company just government and energy sector to screwing us the English payer making massive profits by rubbing are noses in how much you make which it’s fine but not good makes me I’ll and keep looking how much I used feels like I don’t want to be in my own home thinking how much it’s costI’m on a smart meter rob us fine but thank you