Bulb Bewertungen 

Absolutely no complaints at all,keep you well informed

Awful experience, wouldn’t let us leave to change supplier, kept adding money onto bills, had about 3 final invoices all more money each time. Reduced monthly payments so would end up in debt and then denied it. Rude staff, who put the phone down on you and call you a liar. Complaints department never call back. And take money out of your bank account on top of monthly payment without notifying you.

My display reader has not worked since I got it,when I complained I was told I can get the info off my phone app or check the meter.
The meter is set about a foot from the ground which is very difficult for me to access this.
The idea of having a reader appealed to me as I could have this where I wanted and not have to use my phone.

It was the cheapest available at the time before the energy crisis... probably still is, but haven't checked in a while.

Had mixed results with customer service, some very good, some useless.

Keep sending me emails that I don't want and/or are inaccurate.

No complaints in general.

Made the process easy and gave clear 8nstruction

I've already left a review of this company stating how bad they are. They responded promising to sort the issue out so it never happens and yet i've received another threatening email. The incompetence is on another level.
And your response is the same as last time. Empty words. I'm sure i'll receive another threatening email in a month or so. When i do i will take it further.

The first girl I spoke (Claire) to by email was totally clueless, she took 24hrs to reply to each email over 4 days, then asked the same question every time (how can I help you ) on the forth day after telling her 4 times that I have error message B6 on my metre she found out what B6 meant. Meanwhile I am getting very low on my metre. It took 7 days to fix this issue with much stress and worry, I have several serious health issues, but they seem not to care. Spoke to 4 other people until it was resolved but only after I ran out of power was the problem sorted out. I also think its disgusting for them to only have a premium rate number, especially as they are making record profits with their over inflated prices. I am happy to send all emails to octopus if required. My account is with Bulb, now run by Octopus. clearly looking at other reviews they just do not care about customers.

Wont be sad to see BULB go, after 4 months of ignorance Ombudsmans decision was in my favor,
Missing credit to be refunded.
Meters to be serviced.
£75 compensation for short fall in customer service!!!

Happy with the decision, cant believe with all the evidence i had they were still in denial !!

How its still 5* rated on here is confusing as all ive read is 1* reviews.
Worst company ever !!!

One minute they where here the next gone sold up and left

I have been registered with bulb for 4 yrs . The problem I'm experiencing is that bulb have not been processing my home warm discount .I more than qualify to recieve the hone warm discount & bulb palms me off with HMW telephone number that has closed now for the foreseeable future!! I am now on my 3rd call to bulb approaching 2hrs of call waiting with no answer from customer service ! .I am changing energy suppliers ! Bulb are withhelding funds entitled to there customers who need it the most

If I could give them no stars I would,wish I’d never heard of them,here goes,make yourself comfortable,I went to prepayment meters so I could control it at MY rate not the ridiculous direct debit levels they wanted to take,comes the day…new meters in,didn’t work,they were not prepayment meters,fitted the next lot,electric meter was working,from day one the gas meter was reading pre comm,the engineer said that the data base would not recognise it and the meter has never worked properly and now as of weeks ago if not months does not send any gas through,after being hung up on,lied to,ignored and told the meter was okay I am still left with a pre comm meter that nobody knows exists,here’s the real kicker my wife is DISABLED,bulb have let her down badly,they say I owe 222.00 on gas,there is no way I owe this much,we are having to boil kettles of water to do the washing up,I have asked for a true final bill for my gas so I can change supplier,I need gas for hot water,kept getting emails,set up a payment method they said,had a debt collector letter for 80odd point,I paid it as it was stressing my disabled wife out,the bulb octopi 🐙 or whatever it is now have let us down gravely,they just ignore you for ages THEY DONT CARE,as long as they get their money,I’ve had my wife in tears due to this,if you are hoping I will just give up and go away think again,I shall be contacting the head of complaints for bulb Scott and I will then escalate to the ombudsman,you are playing fast and loose with peoples lives and have no regard for their feelings
STILL NO REPLY ON HERE,proof that they don’t care and by the way I’m prepayment and they are STILL asking me to set up a direct debit
Update on gas meter,still not working and still no engineer sent

This is my second review about this shocking company. AVIOD at all cost. I had to ring 9 times as they answer the phone then hang up. They don’t check your accounts before emailing and constantly chase for things already done. Multiple emails chasing me for things I sorted which makes me not trust them that anything has been done. No one has a clue what they’re doing in this company and their customer service is shocking. I asked to speak with a manager other day and the person hung up on me. The stress this company has caused me the past few months is ridiculous. Complicated, unprofessional & unorganised. Go elsewhere is my best recommendation

Still waiting for my march energy voucher and my £20 compensation I was promised in December from R. Lewis on the bulb team. It's now 27th of April and R. Lewis like the rest of the team just ignore my emails. I had to wait 3 months for my first voucher, and February's voucher was just another copy of January's. 2 weeks ago I managed to get through to Rafaquat Ali on the bulb team who said they would look into it. I have a email from R.Lewis apologizing for sending the same voucher twice. No one has contacted me, just the same disgusting customer service I have come to expect. Would you believe it, I am meant to be in their support group for people who need extra help what chance have the rest got. I'm sure there's thousands like me swindled out of money there entitled to, because unless you complain constantly on Trust pilot you don't even get a reply. It is now the 10 of May it has been four weeks that this specialist team has been looking at my absolutely clear cut case.I am extremely ill and still have to have this ongoing battle to get what is mine. Owen on the bulb team told me today he appreciates my patience and that I will get my voucher, although of course he has no idea when that will be. It looks like I might get my winter energy voucher in the summer if I'm lucky. R. Lewis who was dealing with my case doesn't reply to emails anymore. Disgusting customer service, disgusting company nothing has changed

This is my second review I have been waiting since last August for money owed to me I have twice sent all the information Bulb requested (bank statements to prove I haven’t received the money .I have emailed them several times last week and had zero response. I will keep badgering then until I receive what is owed absolutely disgusting service !

Shocking company! Held my refund for SIX months before I got it! Had to go through ombudsman!! Don’t recommend at all!

Earlier this afternoon, I sent the following email, on the advice of Siemens to an ‘emergency email at bulb’ - Trustpilot have asked me to edit - I was assured I will hear from them soon, although frankly after my experiences of the past 10 weeks, I’m not holding my breath. I am at the end of my tether with Bulb, and if I could be sure they were getting our bills accurate, I would give them the heave ho asap. I agree wholeheartedly with the 10 negative comments below. Bulb are an absolute shambles, and if I could give a negative score, I would do so, and this would be a very poor negative at that.

‘To whom it may concern,

I believe I have a faulty electricity meter.

Exactly ten weeks ago today, I 'phoned the bulb helpline to report this faulty meter. Bulb had been estimating our readings for some 15 months, and I felt these were spectacularly inaccurate. In the end, on the 28th February this year, Bulb refunded £1,500 - one thousand and five hundred pounds - to our bank account, owing to their having indeed got the readings badly wrong.

In the past 10 weeks, I have been waiting for someone to get back to me, after the initial 'phone calls I made. We were promised an engineer who would come to our property at no cost to us, inspect the meter, and fix or replace as necessary.

Our meter is one which Bulb require 2 - two - readings from, and we are only able to obtain one. I have sent both photos and videos - twice - to Bulb's email address, and on Thursday last week, I 'phoned once again.

The operator concerned raised a complaint, asked me to send the second lot of a photo and a video by email to them, which I did.

Since then, I have heard nothing. I was informed on the email that if I did not respond within 2 weeks, the complaint would be closed.

This afternoon, I have made 2 further 'phone calls to Bulb, both of which terminated before, in the first case, I'd had chance to give my postcode, and the second, when I was trying to answer the question asked by the operator as to how they could help. I am of the thinking, that once I mentioned the word 'complaint' the operator concerned did not want to deal with this. And it is not the first time this has happened.

I feel I am being given the run around by Bulb, that they are not addressing the complaint at all, and if they continue to ignore it, I will go away. I won’t!

I am at the point of taking legal advice and contacting OFGEN, because it has gone on for far too long.

Between March and April, Bulb estimated we had used £405.94 worth of energy, whereas between February and March, it was only £261.22. So, despite the weather being warmer, and our having turned the thermostat down, using the central heating - and most other appliances - less, we supposedly burned a greater amount of energy to the tune of £144.72. Yes, I will grant, that this takes our gas consumption into account, but nearly £150.00 is simply ridiculous, and I'm sure it was all down to Bulb grossly overestimating our energy consumption once again.

Today, I have been into our Bulb account to find the following note placed by Bulb which says:
‘On 15 February 2023 you registered for:
Priority reconnection’

And here we are 10 weeks later, and nothing whatsoever has happened!!

I would be most grateful if you would address this matter without any further delay.’

I end by giving my contact details.

Update, over 3 years. Bulb have not bothered to reply to the Ombudsman about how they are going to fixed my crossed meter. Just spoken to
Rachel Naidoo at bulb. Did not have a clue about the case. Someone needs to retrain her. All I am asking for is for someone to resolve this crossed meter issue. No one gets back to you

Never one to complain
Never one to complain, but Bulb are shocking

Joined June 2020, £200-£350 per month for a one bedroom flat, informed them incorrect. Took over 2 years for them to send a Siemens electrician out to me. Who confirmed wrong MPAN number connected to flat. A month later Sibongile Motsa emails me to check my solar panel..... (I don't even have a solar panel)

Need a say more :)

Update told me to go to Ofgem after 2 years :)

Date of experience: 22 November 2022

I would like to acknowledge Trenesh Harilal for her help with my recent call to make a final payment .

Waited all day for smart meter engineer to arrive. Was meant to be there between 8am &noon.
Received an email nearing 5pm to say appointment had been cancelled - 5 hours over final arrival time.
Tried to complain to Bulb - just kept being passed to South Africa where the staff were totally incompetent
and I got absolutely no where. One of the 4 people I spoke to stated they would send a response within 24 hours - nothing received 6 days later.
Made a formal complaint by email but not even an acknowledgement received.
Don't waste your time with these people go elsewhere for better service.
Acct. No. 06049446

-5
Since I’m with a Bulb I have just anxiety!
And now they charged me more then £350 monthly for 1 bedroom house ,when I’m constantly out working.Horrible company,I will get rid of them and hope something will stop them to continue with this fraud…Ihave to find if refund is possible ,after 5 months overcharging me…