British Friendly Society Bewertungen 

The phone was answered promptly by a 'real' person who was both compassionate, helpful and very polite.

Terrible company to deal with. Paying premiums for years but when you try and make a,claim they put every obstacle in the way. Cancelled my policy as it does not cover my needs

Wendy has made the loss of my dad a lot easier with her kindness and empathy. She deserves a raise. Thank you Wendy for your kindness and empathy

Very flexible underwriting, when changes were required by the client these were actioned extremely quickly.

Great Customer Service

Spoke to Lesley today from the claims department. I did not have to make a claim but instead was seeking advise due to a change in circumstances.

The original customer service rep I spoke to felt I probably wouldn’t be covered under the policy I held with them, but offered to put me in touch with the claim department to discuss further.

Lesley called today and after discussing my situation it was explained I would still be covered & went over how the cover worked with me (it has been a number of years since I took out the policy). She also answered a few extra questions I have.

I have yet to require to claim under this insurance, and hope I never have to, but was very impressed by the help I have received.

Had a policy with British Friendly since 2019. On the occasions where I have needed to call them their phone number is easily accessible and there are no long waits to speak to an advisor. My query is always solved within a short time. Also very friendly and helpful staff too they always go above and beyond to help. Great company highly recommend!

They was very helpful and polite. Also very professional thank you :) very highly recommended:)

One of the best provider when we are talking about Income Protection. Quick respond and continuous support.
The underwriting team is amazing in relate to communicate to clents and advisers

I have only had to make a claim due to an injury early on in my membership. Decades later I have no complaints. Now I am 60 I am choosing to close the account and I have over £5000 to replace old windows to keep me warm in my old age ha ha!
When I did have to phone, very professional and friendly.

They will let you over insure and happily take the payments but when you make a claim they only pay 70% max

Be careful, very very careful. Need a claim? Unless you’ve documented EVERYTHING, your well out of luck. Been with them for 10yrs plus, waste of time when I needed them. Funny how they can pull up an email I sent in December asking to cancel my policy but can’t find any correspondence from a hospital bed a few months prior. Nice as well of them to tell me that before they can look into it that I’d need to pay the outstanding balance before they’d proceed even though I’d sent the email explaining why. Again, proceed with caution!!

Very helpful staff. I have had no problems with British friendly.

Had a conversation with Kalpana. How refreshing to talk to a proper person and someone who knew their subject, not just working from a robotic script.

Thank you - information obtained and transaction executed. There a a lot of finance institutions could learn from this.

This is a great company and stands by its word in all that’s stated when you take the policy out.

I contacted British Friendly with regard to updating my policy. I was given a curt response telling me to go back to my broker. My policy is seven years old. I was given no contact details for the original broker. Fortunately, I kept all my paper work and was able to contact the original broker, but I had expected a more helpful response from British Friendly.

When I call always helpful professional informed and go above & beyond thank you team when you are at your low nice to speak to team who are always helpful

Very happy with the service provided by British Friendly. I haven't needed cover ever before but so glad it was in place.
Do not rely on government support because the more you put into the system the less you get out!

It taken 8 weeks to get any kind of payment. Very slow at communication

There helpful at all times and very fast when replying to any questions you have.

Quick contact and sorted out my problem without any issues.