National Friendly Bewertungen 386

TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They ga... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I recently had to make a claim due to an injury and national friendly couldn't have been more helpful. My claim has been handled by Lisa, she was fantastic! really quick to action my claim and kept th... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Even though they said they was upgrading my British Seniors life cover they were a different name and told me to stop my British Seniors direct debit which normally would be them sorting everything.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Versicherungsagentur

Vom Unternehmen geschrieben

National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

386 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Excellent service, reliable and straight forward.

I recently had to make a claim due to an injury and national friendly couldn't have been more helpful. My claim has been handled by Lisa, she was fantastic! really quick to action my claim and kept the whole process crystal clear with regular communication. I would very confidently recommend national friendly to anyone seeking income insurance.

20. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They take your money but when it comes…

They take your money but when it comes to pay out they decline.

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Mohammed,

Thank you for sharing your feedback. We’re really sorry for the frustration this has caused and understand how disappointing it is when a claim cannot be paid.

Your claim was reviewed carefully, including by our Underwriting team, using the medical evidence provided. Unfortunately, this showed the condition was linked to an ongoing pre‑existing heart condition that existed before your policy started, meaning it wasn’t covered under the policy terms.

We appreciate this wasn’t the outcome you hoped for and understand your concerns.

If you’d like to discuss the decision further, our team would be happy to speak with you directly.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Lady very helpful explanation very good

Lady very helpful explanation very good

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Mary,

Thank you for your kind words! We’re really pleased to hear you had a positive experience with us.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Friendly on the telephone and even more…

Friendly on the telephone and even more important, uncomplicated! Keep up the good work

18. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi Rob,

We appreciate you sharing your experience with us, and we are glad that it was a positive one.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Great experience

Great experience. Claims are paid on time and without excessive paperwork. This is exactly how an insurance company should operate!

15. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Missed payment

I missed a monthly payment, due to my cat being sick and the vet fees were horrendous. After cancelling the Direct Debit, I had a call from National Friendly, who were absolutely marvelous. They gave me three options to repay the monthly figure and, as I was upset about my sick cat, they were so understanding and phoned me back a second time to take the payment. I couldn't have received better treatment, they are great!

15. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I had been looking for a funeral plan…

I had been looking for a funeral plan for a while but thought the prices being asked were extortionate and So when I was called about the National Friendly policies I was pleasently surprised. I opted for the Over 50s Life Cover which fits the bill perfectly, it does what I want with relatively small monthly payments. The Lady who called me, Kate, I think, was, while very persuasive was also very professional and friendly, explaining the plan very well.

6. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly and professional.

Friendly indeed. Simon is professional and knowledgeable. Thank you.

15. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi John,

Thank you for taking the time to leave a kind review.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

I had a really positive experience with…

I had a really positive experience with National Friendly during what was a very stressful time for me. I had to make a claim due to a shoulder condition that meant I was unable to work, and the support I received throughout the process was genuinely reassuring.

The claims process was straightforward, and the team were clear about what they needed from me at each stage. Payments were made as explained, and I always felt kept in the loop. I also appreciated how understanding and respectful they were when my situation changed and I needed to provide further medical evidence.

A special thank you to Rachael in the claims team, who was helpful and professional throughout.

Overall, I felt supported at a time when I really needed it, and I’m grateful to have had this policy in place.

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Gemma,

Thank you so much for taking the time to share such a great review.

We’re really pleased to hear that we were able to support you during what sounds like a very challenging time. It’s great to know the claims process felt clear and straightforward, and that you felt informed throughout.

We appreciate your kind words about Rachael - she’ll be delighted to hear your feedback, and we’ll be sure to pass it on to her.

Thank you again for your trust in us, and we’re glad your policy was able to provide support when you needed it most.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

As usual service was speedy, efficient and entirely satisfactory

As always my claim was handled speedily, efficiently and entirely to my satisfaction.

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi David,

Thank you for sharing your experience. We're really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Everything is ok

Everything is ok, sadly I can't say the same about royal mail...

14. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi Benjamin,

Thank you for sharing your positive feedback.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

This Company helped me to get a better…

This Company helped me to get a better price for my life insurance. They were very patient with me as usual there was a lot of information to take in . I am happy with the outcome . Well done to the company

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Glynis,

Thank you for leaving a kind review. We really appreciate it and we are glad that you are happy with the outcome.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Friendly

Friendly, informative advisor

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi Caroline,

Thank you for sharing a positive review.

Best wishes,
National Friendly

Bewertet mit 4 von 5 Sternen

Straightforward and easy process

It was easy and the process was efficient and was exceptionally easy to complete,straightforward.

11. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Hilda,

We're really pleased that you found the process efficient and straightforward. Thank you for sharing your positive experience.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

The staff was very polite and understanding

My phone call with National Friendly about changing my address was so easy to do and so quick

11. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi,

We’re really happy to hear our team made things easy for you. Providing clear and efficient support is what we aim for.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Prompt consideration of my claim

Prompt consideration of my claim, clear decision and rapid payment.

10. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Dear Mr Taylor,

We’re really pleased to hear your claim was handled smoothly. Supporting our members when it matters most is our priority.

Best wishes,
National Friendly

Bewertet mit 3 von 5 Sternen

Having received unnecessary email

Having received unnecessary email (in my opinion) after talking to the person involved she resolved the email promptly.

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi,

Thank you for your feedback.

Sorry for any inconvenience caused, and I’m glad we were able to resolve this promptly once you got in touch.

Best wishes,
National Friendly

Bewertet mit 5 von 5 Sternen

Friendly (aptly named) and helpful

The staff at National Friendly are always very obliging, and clarify any procedures with follow-up emails.

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von National Friendly

Hi Susan,

Thank you for the positive feedback regarding our procedures. We really appreciate you taking the time to leave a review.

Best wishes,
National Friendly

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