British Friendly Society Bewertungen 

Everyone I have spoke to have been very kind and helpful with what I’ve needed. It is definitely worthwhile using British friendly they are amazing.

I'm surprised with negative feedbacks here really. My claim took a while to proceed, it was made in November 2024 but once I gave them all paperwork the payment was made in 2 days. I'm very grateful for your support, thank you British Friendly! Sharon was absolutely amazing with calls&emails information about progress, thank you Sharon! The date of my experience is date when it happened and BF supported me till March 2025. Thank you! I will definitely recommend your company to my friends. With kind regards - Marcela B.

My claim took a while to sort out ,not helped by the GP taking a long time to complete my report.
Debbie was very good and I was awarded my claim.
Once the decision was made the payment was processed and received within 2 days

I'm so grateful for all the support I've had through my claim and I have only to praise you all for the commitment you have for your clients.

Excellent service from everybody concerned .

The claim process was easy and efficient. From being sent the claim form, to receiving confirmation of claim being accepted and first payment received was 2 weeks. Charlie was extremely helpful in keeping us informed of other potential benefits available and the process was stress free. Having previously read some negative reviews, we were concerned it would be a long, drawn out process and a negative outcome. Turned out to be the complete opposite. Would continue to recommend British Friendly.

One of the most disingenuous, dishonest companies I have ever dealt with. They sell "peace of mind" which is cruel considering the way they treat you in a pseudo-medical way if you try and claim. If you havnt sent them your medical history BEFORE they insure you: don't bother, because they will literally pour over it for anything they can use to suggest you were dishonest, or an underwriter (not a medical professional) decides could be related to your symptoms. Definitely go direct and never use a broker. Avoid.

Felt really supported by the company, happy I had this support in place for the 6 years i've been insured until I actually needed to make a very valid and sensitive claim. It has been 3 months and the back and forth is stressful. It feels like whackamole. No matter what evidence I provide they suddenly have a new reason why my claim has an issue. The most recent reason is that my payslips don't appear to have shown a loss. They do show over £1000 loss per month so to me, that is a huge loss. I handed my payslips to them 2 months ago so why is that issue only being raised now as an excuse. Why not tell me that ages ago? Nonsense

The claim proses was made very ease and striate forward. I have no complaints. well done.

I’ve been insured through British friendly for many years , sadly I’ve had to claim due to 2 serious leg injuries at different times , they have always supported me in those tough times , I’m in the middle of a claim at the moment and once again , they have been great support to me , especially Mike Lister , he has been so helpful and very supportive and compassionate on every call we’ve had .

BBFS provided a very professional, helpful and efficient service when my daughter suffered a broken neck and arm tendon injuries. Without the BBFS policy my daughter's business would have been struggling to survive in 2024.

They will not pay out. They will find any way possible to not pay. Not worth a penny of your money.

They made all the effort to get my claim paid and I felt supported all the way through my time in need.

I made a claim in February and was successful, very prompt payments and a fantastic response to every question that I had asked, superb customer service and care for my predicament, thank you British friendly..

Do not recommend this British friendly insurer company. They don’t want to pay what they provide with agreement.

a bottomless well that doesn't give water when you get sick, be sure they will find your shortcomings to show you the middle finger to your claims. Avoid!!!!!!

avoid like lice, you are a good customer to them as long as you pay your dues, as soon as you need the support you paid for then they release their hounds which aim to suppress your arguments. I do not recommend, avoid

Avoid this company. I've been off work for 5 weeks and company have advised me the deferred terminology means I don't get paid for the first 4 weeks. I have spoke to my FA and they have advised they have this resolved. When speaking today to British friendly they are still adamant it's only paid from week 4. No where on any documents in basic terms does it state no payments for the first 4 weeks. Can only claim from week 4 but want bank statements, payslips, contracts of employment, physio reports. Not the simple policy I was sold at all and gives me little reassurance or faith if I'm off sick long term I will be covered.

Amazing company. Since 2021 first diagnosis of breast cancer, then on return back to work months after… they were available to help me again due to after-effect shoulder/tendon problem along with providing me with a Second Opinion with a private surgeon. I can mention a few very helpful members of staff but sorry if I have forgotten anybody! Charlie, Natalie and recently Stephen Bew I thank you all from the bottom of my heart. nearing the end to find out diagnosis now and without British Friendly I would have lost my home.

Would not recommend this company. Very disappointed, sent updates and sick notes as requested but have stopped payments. Nobody available to speak to, need to wait 5 days for someone to look at my claim. My GP has decided I’m still not fit for work, however I need to wait to find out if your claim manager agrees!
Now awaiting a response from the complaints team!!