Britannia Windows, Doors and Conservatories Bewertungen 

Quoted 8-10 weeks to fit- it took 4 months. They ordered the wrong size windows, that took a month to rectify after trying to get the window fitters to bodge them in but they refused. They left my kids upstairs windows mismatched to the rest of the windows and not sealed from the outside for a month with no window locks despite me telling them that my son had fallen from a window and locks were essential. Had to keep covering furniture, moving furniture and taking down blinds etc for no shows after I had rearranged my work too. All the time told I will get compensation and at the end them when completed told me no. If I could rate them zero stars I would.

*EDIT: trying to twist the narrative with their reply. A surveyor came out and agreed the style of the windows with me, hardly an extensive consultation! When the window fitter came around 13 weeks after paying (after I had chased it) he told me the windows weren't the right size. After installing one window he couldn't get a finger either side of the open window to the brickwork, let alone put any trim around it. He told head office and they said to put some silicone in the gap instead of trim! It was a 2 inch deep gap in the brickwork with visible insulation and they wanted him to squidge some silicone in. He refused. I had to make an official complaint and point out with photos that every other house in the street has trim- as did mine before they took it away. They remade the windows because they cocked it up- lets not twist this here. They then made dates to rectify it and cancelled less than an hour before when I had rearranged work, moved furniture and covered everything in dust sheets, having 3 kids to get ready for school in the morning too. The manager assured me several times that they would compensate me and apologised profusely. I got to the point where I asked to cancel as they hadn't kept their side of the contract but he insisted they press on and I would be compensated generously at the end. Since then the window fitter, customer service manager and the manager involved in my case have all jumped ship. The new manager then said no to compensation when it was (finally) complete- note that even the new window fitters commented that they were unacceptable windows. After more emails and phone conversations they eventually gave me £150 compensation- I paid £6300. To try to twist it now into being my fault on top of all that is an insult.

Many thanks for the installation of our conservatory roof, very happy with the tidy and clean fit.

Tim and Vinny arrived on time each day and were very professional on the installation, very polite and no question / query was too much trouble.

On completion, they cleared up and cleaned around afterwards.

Very happy with the results and would highly recommend Britannia.

R & V Parsons

Britania windows have been excellent in dealing with my new window installation. It was an insurance job from a neighbour who damaged my property and made things very difficult but, George Sayers who was taking care of things was great and dealt with the situation and all the issues that arose. I've just had the work complete and am extremely satisfied by the quality of the product and the great service from the worker who came out and fitted the window. I would definitely recommend Britania windows to anyone.

Each person I spoke to at Britannia windows was professional. The installation itself was done to a very high standard and the site was left so clean. The windows themselves are great quality. Very pleased with each part of the process. Will be using again when needed. Thank you.

Once again great service from start to finish on replacement windows in kitchen and 2nd bedroom. First class communication and efficient installation from the lovely fitters. Loving our new windows!

Fantastic service. Paul Wilkinson was professional and responsive, and the fitter did an excellent job. We would definitely use Brittania again and would recommend them.

Starting with the salesman through to the final fitting of my new composite door the process was smooth at every stage.
Very pleased with the overall experience

We had replacement windowed fitted in two rooms today by our local home improvement company, Brittania of Snodland.The service and quality of end result has been excellent throughout and we cannot fault the work of the installer and his colleague.Well done Brittania !
We are extremely happy to recommend Brittania. Colin and Susan Watson

We used Britannia Windows recently to install 3 modern sash windows (slide and fold). All aspects were well organised and planned well with good communication. Installation was trouble free team were polite and tidy. Windows look great and are of the highest quality. Very pleased here

Very friendly and clean working installation team; thank you.

Really happy with the work carried out. The new door is amazing and now I I have peace of mind.
All done within the time scale given from day one.

Oh Dear What a drop from grace.
Had a full house install last May and everything went so well from start to finish. Great Salesmanship, good information regarding install dates etc, fitting went well (mostly). All great.
But then the French doors developed a squeak after a week or so; and were also catching in the wind. Called customer support, and they were out the following day. Fitted restraining bars to prevent wind damage and applied some spray for the squeak. All good.
However a few weeks later and the squeak was back. Called and left them to liaise with the tenants as I was going away. I thought all was resolved, until I found out in November that it had not.
Called in November, explained situation, was given assurance that they would contact the tenant and resolve. Again, thought this had happened until inspection in January and still the squeak, but much worse, more like a scrape.
Since then I have put TEN calls in, leaving my contact details. I have been called back twice and assured someone would action only for nothing to happen.
Where now? Will need to start complaints process I guess, but thought potential customers should know the situation, and looking at the negative reviews on here for Britannia, it seems all are for the after care that is sadly missing.
(Britannia - property is in BS21)

EDIT: Update following call the same day as this review. Customer service adviser (or possibly fitter) called to ask if it was me who had left the review and advised me that he had left me messages back in mid march, which when I challenged that I had not received any call or message from him, he was quite unpleasant and 'corrected' that it was his colleague who had called my tenant and that they had booked a repair with my tenant a week or two back (not sure of absolute wording here) and therefore he 'wanted me to change the review'. I advised that I would check with the tenant and consider changing the review but given that I had called three times this week, they could have at least given a courtesy call. Again quite confrontational/impolite was the responses and an expectation that I must change the review.
I have checked with the tenant who advises that he was called on friday morning.... probably shortly after I had left this review.
Needless to say, I am not changing the review other than to give a true picture. If the gentleman (with a welsh accent to be clear whom it was) wishes to challenge this, I would be grateful if he would provide the telephone records showing his calls to me and the tenant via the complaints team.

I would have been a lot more accepting if they had contacted me, apologised and said they had overlooked it and have now made the booking.
Hopefully the repair will be satisfactory I I do not need to escalate the situation.

So disappointed.

We have had many windows installed by Britannia and every time I have experienced great service, good communication and efficient working. Sam at Chandlers Ford/ Eastleigh office has been our main contact - very pleasant to work with. Today I had a problem with a latch that I wanted looked at. Within five minutes of talking to Sam, the repairs team in Cleveland (Darren) was on the case, and by tomorrow all will be sorted. Now that is service!

What a fabulous experience from start to finish. Sales and survey was conducted in a highly professional manner. Installation went without a hitch with only one fitter who worked like a Trojan! Thoroughly recommended! I am delighted with my new windows and very smart new front door!

I had my old PVC windows replaced with new Britannia Windows and i am very happy with those. Paul Wilkinson, who is the sales representative gave me a good quote, the installers were very clean and fast. The new windows have zero condensation and it was a big issue with the old windows. I would highly recommend.

Wayne was wonderful for us with really good discount!
Installation guys where great too did our windows fantastic,leave clean place and the bonus was clean new windows too!
Highly recommend!
Thank you

Had french doors and they are great quality. Sales rep Paul was thorough with his quotation. Ended up going back for a new front door and Paul was great in showing us the different options.

Great experience with Britannia windows, Paul Wilkinson was very friendly when he came to give a quote. Can’t wait to have my door fitted!

I signed a contract for Britannia Windows to supply and build a conservatory in August 2024, every milestone in the install has been late, there has been no apology from Britannia Windows, most of the time there hasn't been any communication when failures occur, 7 months later we have an empty unfinished shell attached to the back of our property with no indication from Britannia Windows as to when it will be completed. I regret the day I got involved with Britannia, what they sell is broken promises!

Follow up: Despite the apparently sincere apology from Sophia, she hasn't bothered to reply to my email so clearly she cares about customers about as much as the rest of Britannia does (this should be apparent by the cut and paste response to all the 1 star reviews).

Excellent experience with Britannia. From ordering to the fitting of our new front door the whole thing was very professional. New door looks superb and the our fitters Paul P and Brandon were very quick, efficient and tidy.
Highly recommend this company