Lucky was so kind to send me the beaters, but when they arrived, they were regular beaters, not whisks. i contacted Breville, and Junior listened to what happened and kindly righted the order to two... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Brought a coffee machine was 5 months old , stopped working , took back to shop purchased from , has been sent away . I have had to continually call repairer for updates. Have not had my new machin... Mehr ansehen
Unternehmen hat geantwortet
Lucky was amazing. He listened to my problem with my oven, told me my options, and then assisted me with carrying them out. He was courteous, respectful, and patient. He solved my problem and I am bey... Mehr ansehen
It was a simple straight forward experience. The representative was kind and efficient. I wish the original product would have held up longer or the o ring seals were easier to replace and repair but... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Kontaktinformationen
19400 S Western Ave, 90501, Torrance, Vereinigte Staaten
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.1
Gut
11’196 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Fixed
The recommendations made allowed me to get my espresso machine working right again.
26. April 2026
Antwort von Breville
Thank you for your review and feedback. Our records show that a specialist contacted you by email on April 1 requesting additional information, and we have not yet received a response. After several weeks without a reply, the case was automatically closed by our system. We will resend that email right away so your case can move forward again.
Very responsive to our warranty issue
Very responsive to our warranty issue. Under promised and over delivered with the delivery...smooth transactions. Great company.
2. Mai 2026
Resolved my issue with my barista…
Resolved my issue with my barista coffee machine by sending me a new burr grinder.
Thank you ,
Breville
2. Mai 2026
Repair I paid for was not actually done
The problem with my espresso machine--no longer making hot water or steam--was NOT fixed. I sent it in for diagnostic, received a quote, paid for the repair, and received my "repaired" machine back at home. When I went to use my machine, I found the problem still persisted--still no steam and no hot water. They had me order a descaler from Amazon, then sent me a Breville descaler as well. Did the descaling process as instructed, and lo and behold, still no hot water or steam. This leads me to the conclusion that the repair work actually was not done, despite my paying for it.
21. April 2026
Antwort von Breville
Thank you for your review and feedback. We are very sorry to hear about the problem with your machine. We will follow up through your new case shortly to help move this matter forward.
Great service! UPS screwed up.
Overall, it was great customer experience. Everyone was super helpful. Unfortunately, there was an issue with the delivery of the replacement product and it was sent back to the warehouse. It was really a problem with UPS’ delivery but it could have been addressed earlier before it was sent back. Anyways, a second one was sent out after I contacted customer support and all is well now!
25. April 2026
One of the beaters to my hand mixer…
One of the beaters to my hand mixer broke, it was replaced immediately without question. Fast, efficient service. Love that hand mixer!
1. Mai 2026
Jean understood the problem and…
Jean understood the problem and immediately took care of it for me
2. Mai 2026
it took some doing
it took some doing, as at first a simple thing was refused, but then they camme to thier senses. i should have be a yes, from the start. i have many breville products. and in general they are pretty good. but if there is a problem, especially at thier price point, they should bend over backwards to fix it. IMO
2. Mai 2026
Antwort von Breville
Thank you for your comments and feedback. We appreciate you taking the time to post them, and we will ensure they are forwarded to the appropriate teams.
Customer support was courteous and responsive
Customer support was courteous, knowledgeable and responsive. Understood the cause of specific trouble I was having with the machine’s performance and came through with a solution and a fix. Excellent customer support and product.
25. April 2026
Lucy was a terrific representative!
Lucy was terrific. He listened to my problem and solved. I was surprised by the companies ability to have a camera that in real time could see what my toaster was doing. Hurrah for Breville.
1. Mai 2026
This customer service experience…
This customer service experience exceeded my expectations. My issue was resolved and I couldn’t be happier!
1. Mai 2026
Espresso Machine Cleaning
I hadn’t expected the rep to walk me through trouble shooting and cleaning my espresso machine, but she did. It’s unusual to find such good customer service. Thank you!
22. April 2026
Bread not toasting on the bottom
The issue with my new toaster oven was: the bread was not toasting equally on both sides. When the top side of the bread reached a golden brown, the bottom was light or hardly toasted at all depending on the type of bread I used. I found that Breville's customer service was more helpful than expected. They offered to replace the oven at no cost to me.
1. Mai 2026
I appreciate the callback feature
I appreciate the callback feature, so I don’t have to sit on hold. The representative, Jean, was responsive and provided a clear ‘what happens next’, which made for a positive and speedy experience.
1. Mai 2026
So funktioniert Trustpilot
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