BraZen  Bewertungen 

My Brazen Puma’s base plate recently broke after 2 years. I ordered a new replacement part off of Brazen’s site but accidentally got the model wrong. I had to send back the replacement part, which they quickly refunded and I was able to then re-order the correct part.

Each time the item was sent by next day delivery and when I needed to return the original item, Brazen were prompt in their reply.

My only complaint was having to pay for the return postage, which many companies would normally pay instead of the customer. But this was more than made up for by the customer service.

My chair is now fixed and as good as new 😊

Part arrived super quick was so easy to fit chair was working within minutes of assembly very happy with the service!

What a great service.web site easy to use and delivery was very fast goods were packed very well

After contacting customer service with an issue with my chair, I was contacted the same day, with a helpful advisor called Kyle. As expected for a warranty claim, evidence of this issue was required, but as soon as provided, action was out in place to send me a new part, to replace that what was affected. Very helpful and swift service, thank you.

After having one of the gaming chairs for nearly two years, it was out of warranty but shouldn’t have broke the did. The main metal component on the bottom of the chair completely snapped. I contacted the company and they were quick to reply and are willing to send the part out asap for free. So far so good and great customer service. Updated review to follow once this has been received…..

I was very happy with my BraZen Phantom gaming chair but unfortunately one of the casters broke. I contacted customer service and even though it was late in the evening, they confirmed the details and very quickly arranged for a replacement to be sent out, which arrived a couple of days later. The service couldn't have been more efficient.

I have had a brazen gaming chair for over a year. As I work from home I sit in it over 8 hours a day all week. It is sturdy and comfortable and good value.

If i had a problem it was solved within moments . Great customer service and the products are amazing

I recently had cause to contact the after sales team with a fault to my gaming chair. I received a prompt and polite response and they are sending out a replacement part for me. They were a pleasure to deal with.

All of the 1 star reviews on this page are completely accurate to my situation. Chair wire broke (without use as we only used the sound once when setting up) Regardless of being in warranty customer support couldn’t have been more unhelpful and rude. Just told to order new parts. You only ever get through to one person. I think there business is to sell faulty chairs and then make them buy new parts from them. AVOID AVOID AVOID. Good reviews are definitely within a week of buying.

Good quality chair.

Had a slight issue, raised with Brazen directly. Prompt reply from their aftersales team and problem solved very quickly.

Nice to deal directly with people!

Keep up the good work!

Excellent customer service.

Chair is good quality and good value.

Highly recommended.

Brilliant service
Chairs are really good quality and really comfy

When it comes to Customer Support, They were fast at getting back to me within at least a day or two when you email the support, very helpful and mindful when asked about the current stock availability for certain spare parts for the Brazen Phantom Chair.

The best thing about this Gaming Chair Company has to be the ability to prolong how long you can have the same chair and swap out parts when they are in need of changing which also helps save money as you're not constantly buying the same chair every few years and the colour options for that Phantom Elite chair allows you to mix and match which is pretty fun too!

I've had a chair for 2 years, and I'm very pleased with it.
The aftersales service is very good!

Placing an order was easy, although the colour I wanted wasn't in stock they emailed me to advise this. There customer service team was brilliant as I'd ordered it for my son's birthday and they did everything they could to get the replacement colour sent out. The gaming chair was easily put together by following the instructions.
I also got the gaming headset and the feed back from my son was the mirco phone was too highly placed

Appalling attitude offensive emails when I told them I was a full time carer for my disabled son, rude unhelpful and refused to even discuss a refund or replacement chair when it broke after 3 months , metal snapped underneath cheap shoddy and very nasty and rude.
Small company who on companies house haven’t filed their accounts on time, only one director/ owner and I’m guessing his son is Dodgy the offensive customer service person. Escalated a PayPal complaint after disgusting customer care emails which I intend on posting on social media I have a group with over 3 thousand members they will be lucky if they ever get any custom again after I show evidence of insulting and offensive emails from them.
Single Mum to disabled Son who spent nearly all his Xmas money on a chair and he’s now without it as it’s totally unfit for purpose.

Have had to open a case with PayPal. Ordered a sentinel chair but was out of stock so they offered me an alternative. Week later the chair came and was damaged. Contacted customer services via email and on their website as they kept saying they had responded but checked junk email and other in boxes and no email from them. They sent out a replacement base. Yep that came damaged too! Arm sticking out the box. Unacceptable and just want my money back now as I’m stuck with faulty goods and sick of getting the response warehouse is closed even though it’s 11 in the morning so can’t deal with it until the next day! Frustrating beyond belief!

I bought it and it was damaged in the base. As it was a present for a kid I couldn't return it so I asked the shop for a base replacement. I never received an answer. Also the quality of the sound system and buttons is low, the lowest possible