Bestvibe.co.uk. (Based in Hong Kong CH.) Warehouse in England UK. Ordered and Paid for 'Ashley Doll' . £791 !! Recieved the WRONG doll. Looked absolutely nothing like in the pictures (w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Mehr ansehen
Unternehmen hat geantwortet
Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
Unternehmen hat geantwortet
Update: My order arrived in exactly 1 week after ordering! Was skeptical because of the reviews but the item came through. I'm happy with my purchase. I'd recommend this website despite the mix review... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Kontaktinformationen
Vereinigtes Königreich
- service@bestvibe.co.uk
- bestvibe.co.uk
3.7
Akzeptabel
396 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Product Y76119 is lovely!
I purchased a product Y76119 from the store. After a few days it developed a fault. Best vibe responded quickly and within a few days I had the replacement. Their messages to me were really polite and apologetic.The product itself is lovely and I can thoroughly recommend it. I particularly enjoy the suction stimulation!
10. März 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Lovely Store and Service
I was wary at first, but I had no need to be. Customer service was amazing, responsive and respectful. They helped me refund my first order (I didn't want it anymore) and reassured me after my second order was dispatched. Might I add it was sent out in about 24 hours, and arrived the next day! The product itself is great for the price I paid too. Thank you.
13. März 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Amazing toys
Amazing toys! Fast delivery and best quality always! I’m in love with my new toy!
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Charged me twice for the same product
Charged me twice for the same product. No real agents in the time they say. Absolute scam
23. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We are so sorry to hear that our service does not meet your satisfaction.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
Our staff is out of the office on the weekend, so the response time is delayed.
If you have been charged twice, we are willing to issue a refund for the duplicated order.
Our staff will quickly check your email and send a confirmation message to you.
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
I got a sex doll and the product is…
I got a sex doll and the product is excellent. Great material making the experience very realistic.
12. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Great order and delivery was fast
Great order and delivery was fast. If you wanna upgrade your usual personal sessions, then these toys are legit the way to do it.
9. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Great site with tons of great toys
Great site with tons of great toys! Good quality and fast shipping.
25. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Everything actually
Everything actually, the staff is very friendly and very helpful. The products were great as well and super fun. I’d definitely be interested in more with them in the future
14. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Great experience with Bestvibe
Great experience with Bestvibe! Quality products and fast shipping
10. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Most insane & orgasmic climax I’ve ever…
Most insane & orgasmic climax I’ve ever had
16. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Is one of the best sexshop online and…
Is one of the best sexshop online and have whatever u want there.
1. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Impressed
Was a little dubious of the company as they had no reviews in the UK and the products seemed very good value. Needn’t of worried as first class delivery and service. The products have been top quality at great prices.
11. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Sales aftercare
Ordered 3 items but only 2 arrived, eventhough it was the holiday period emails were monitored and responded to promptly. Turned out 1 item was out of stock and shipped separately and arrived a few days later.
Great prices, great items and great quality as for staff response and customer care, brilliant!
4. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Very well made product
Very well made product, works well, although top speed not as fast as I would like. All round first class item, should last a long while.
4. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
I ordered a product from Bestvibe
I ordered a product from Bestvibe. Following it I had a query about the delivery date. They got back to me within a couple of hours about it. To alay my fears they kept me up to date on its progress. I'd definitely order from them again. And the product was wonderful. Ten out of ten from me
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Riding this into the sunset
I absolutely love this self thrusting dildo. It’s perfect for when I’m alone, or if I want to *ahem* make some adult content. It’s the perfect size, and mounts so easily to any flat and smooth surface. I was even able to hold it in my hand when I took the mount off, which was also fun. But I recommend suction cupping it for best results, which it stays on with the lock device and allows the rider to go to town. I love that there’s three different thrusting options as well as the heated and vibrating features. It felt so good and literally got me wet in a few minutes. Highly recommend to anyone who’s looking for a fun time whether alone or you could bring a partner in if they enjoy watching you get f**ked
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Wouldn't buy again.
So I ordered 2 items on the 9th, only 1 was dispatched on Monday, there was no reason provided so I contacted them and they said the other item was out of stock till the end of December and asked if I was happy to wait. I replied I wasn't and that I wanted a refund, they took 2 days to reply offering to send me a different product even though I had made it clear I wanted a refund. The other item also arrived and was a different dimension to the description on the webpage which makes it useless to me and they gave me some bogus explanation as to why. Then to try to resolve the issue they offered to send me a free item, I thought fair enough, but then the new item arrived and that also didn't match its stated dimensions so also useless to me, wasting more of my time in the process.
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Sorry for hearing the bad feedback again.
We are so sorry that our solution and service may not meet your expectations on this occasion.
We will try our best to serve every customer.
For the feedback you mentioned, we will make the following explanation:
1. It is our negligence not to inform you of the status of the goods promptly. Our system is improving.
Usually, if your order does not ship within 48 hours (except the weekend), it means that your order has out-of-stock products.
Regarding out-of-stock products, we will suggest that you find a replacement for exchange first. If you do not agree, we will issue a refund to you.
2. Regarding the description issue, each product size is manually measured by us. Due to different measurement methods or tools, there may be certain errors in the data on the product page.
So we will take the sample to remeasure it again. If it is our mistake, we will revise the size information.
3. Finally, the two items you received are all new. And they do not have any quality and function issues.
We can't recycle it for health and hygiene reasons when the product is opened, even if it only opens the box.
Thanks for your visit.
Have a nice day!
Thanks & regards!
Bestvibe UK
Amazing sensation
Amazing sensation, the material of the toy is of high quality. The packaging and delivery was efficient and discrete. Totally recommend for future toys!
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
I like
I like the ordered products. They are good quality, and I recommend them with confidence
11. November 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Sorry for the inconvenience of the late shipping.
My apologies for hearing the order feedback may not meet your expectations on this occasion.
We also apologize for the response delay.
We noticed that your order has split into two parcels.
1. Y75014/Q1780
We confirmed with Royal Mail that the parcel was delivered on 29th Nov. 2023.
You can track your order from "My Orders" of your Bestvibe account.
Please kindly find the link below for your reference:
https://www.royalmail.com/track-your-item#/tracking-results/MQ382211090GB
Would you kindly confirm if you received it, please?
2. Y76080
We can confirm that the original product Y76080 you purchased is out of stock because of production delays and will be in stock before 20th Dec. 2023.
Would you kindly read the following statement about our solutions, please?
1. If you are willing to wait for the item, we will keep your order and ship the item ASAP when it arrives.
And we will inform you of the tracking status when it's shipped out.
2. If you don't want to wait so long, we are willing to issue a refund to you after you confirm.
Please kindly just tell us your decision.
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Item received
Finally received item, communication is not great could be improved
10. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Sorry for the inconvenience of the late shipping.
My apologies for hearing the order feedback may not meet your expectations on this occasion.
We also apologize for the response delay.
We can confirm that the original product Y75363 you purchased is out of stock because of production delays and will be in stock before 15th Dec. 2023.
Would you kindly read the following statement about our solutions, please?
1. If you are willing to wait for the item, we will keep your order and ship the item ASAP when it arrives.
And we will inform you of the tracking status when it's shipped out.
Also, we are willing to gift a bottle of lube Y7186 as a goodwill gesture to thank you for waiting so patiently.
2. If you don't want to wait so long, we are willing to issue a refund to you after you confirm.
Please kindly just tell us your decision.
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
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