Bestvibe.co.uk. (Based in Hong Kong CH.) Warehouse in England UK. Ordered and Paid for 'Ashley Doll' . £791 !! Recieved the WRONG doll. Looked absolutely nothing like in the pictures (w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Mehr ansehen
Unternehmen hat geantwortet
Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
Unternehmen hat geantwortet
Update: My order arrived in exactly 1 week after ordering! Was skeptical because of the reviews but the item came through. I'm happy with my purchase. I'd recommend this website despite the mix review... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Kontaktinformationen
Vereinigtes Königreich
- service@bestvibe.co.uk
- bestvibe.co.uk
3.7
Akzeptabel
396 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I never reserved my product then got…
I never reserved my product then got told I was going to get a refund didn't even receive that waited more than the time they gave for a refund very poor communication after trying to ask about what's going on with my refund not happy with the service at all
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
I placed an order on October 28th
I placed an order on October 28th, I saw that nothing was moving regarding this, I requested a refund and like other customers they tried to convince me to wait 2 months to receive the order because it was no longer in stock but they don't say this until you make the payment and ask questions, I sent them countless emails regarding the refund, they told me that it was an error and that everything would go well and on November 30th I would receive the money, this did not happen and I don't think it will happen because I see many customers in this situation, I contacted my bank and sent them everything they asked me and now they are investigating, I don't know why no one is taking notice and blocking their access to such sales. Good people, be very careful and don't order because you will be left without both the product and money, I don't recommend it to anyone, beware of this site, in my opinion it is a scam I mention that the refund was originally supposed to be made a month ago but it is postponed every time with different excuses.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
I placed the order about a month ago…
I placed the order about a month ago and waited a week for any response. Since no information was provided, I decided to write to them myself. They replied that the item was out of stock and that I would need to wait another two months. I told them to just issue a refund. After that, they spent about a week trying to persuade me to wait and kept asking if I was sure I wanted a refund, and so on. Eventually they said they had processed it and told me to wait up to 10 business days for the refund. But the money still hasn’t arrived. I wrote to the company again — complete silence. Most likely the company decided to do an exit scam, so I wouldn’t recommend them to anyone.
UPDATE
I wrote two times more , no response from a team, no refund.
2. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We’re very sorry to read about your experience, and we completely understand why you feel upset and concerned about your refund. Waiting this long, with little communication, is not acceptable and is not the standard of service we want to provide.
We want to assure you that we are not closing down or running an “exit scam”. We are a long-term business, and we take reviews like yours very seriously. If a refund has been promised but not received, something has clearly gone wrong and we need to fix it urgently.
Unfortunately, we are not able to locate your order based only on the information shown on this review page. To investigate and resolve this as quickly as possible, could you please contact us directly and provide:
Your order number
The email address used when placing the order
You can reach us at our official support email: service@bestvibe.co.uk
.
Please include “Trustpilot review – refund not received” in the subject line so we can prioritise your case.
Once we have your details, we will:
Check the status of your refund immediately
Re-issue the refund if there was any problem with the original transaction
Confirm the result to you by email without delay
We know that this experience has seriously damaged your trust in us, and we are genuinely sorry that it was allowed to get to this point. We hope you will give us the chance to look into your specific order and put this right for you.
Best regards,
Bestvibe. UK Customer Service Team
Utter joke of a company
Utter joke of a company - ordered an item,no communication - chased them up to be told it would not be shipped for a month! Cancelled my order after them trying several times to palm me off - STILL WAITING FOR MY REFUND and it has now been almost two months! To say i`m disgusted is an understatement!
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We’re truly sorry for the unpleasant experience and for not informing you of the stock delay in time.
However, we would never intentionally delay your refund.
Our failure to communicate with you in a timely manner is something we need to improve, and we sincerely hope to resolve this issue for you as quickly as possible.
At the moment, we’re unable to locate more details about your order. We completely understand and respect your privacy, so you may contact our official after-sales support at service@bestvibe.co.uk.
Our team will reply within 24 hours and provide a suitable solution for you.
Thank you again for your patience, and we hope to assist you shortly.
Warmest regards
Bestvibe UK
They only publish the positive reviews…
They only publish the positive reviews of their products. I submitted an honest, realistic review of a product that fell way short of the expectation built from reading both their description and the published reviews (all of which were 5-star) and they have so far not published it, or any other less than favourable review of every product I have looked at.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may not meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
As a company that operates with integrity, we do not only allow customers to leave positive reviews of our products while ignoring other comments.
Regarding the unpublished review you mentioned, we were unable to find any record of your review. This could be due to many other factors.
We want to solve your problem, but we cannot confirm your order quickly.
If possible, could you please provide us with your order number so that we can quickly confirm your order?
If we confirm that there is indeed an unresolved product issue, we will offer you a resend or a refund.
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
Item didn't arrive
As soon as I informed them that I hadn't received my item, they told me it wasn't in stock. They were quick then to allow me to select another item which was in stock and which will be delivered promptly.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Great customer service
I had placed an order for an item that wasn't in stock, the customer service team have very kindly helped me out and are exchanging it for another item. Will be shopping here again!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Happy outcome
I ordered my doll on 28th oct,sent email requesting update on 31st oct,another on 3rd nov.finally got reply at 01,45 am 4th nov. saying due to overstocking would be the 11th when sent. I had cancelled order by then and I have sent 3 more emails asking for refund. No replies.
Since I uploaded this review bestvibe got in touch with me and after some back and forwards I am happy to say a full refund was paid and also hopefully, maybe some lessons learnt. For both sides. I do find sites selling this type of item all seem to offer fast delivery and cheap prices and then fail to stick with promises. This makes it hard for customers to not feel as if they are being scammed, especially if communication is also disjointed.I also think the difference in cultures does have an effect on how deals transpire. I have since had a few emails between bestvibes and myself and would like to think they are running an honest business and my experiance is not their normal. They have tried to make amends and I appreciate their efforts. I am also thinking of attempting to buy from them again,so fingers crossed.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may didn't meet your expectations on this occasion.
We have already replied to you regarding your order, but we still haven’t received your response. We are truly sorry that you’re not satisfied with your shopping experience.
Please rest assured that we are committed to resolving this issue for you as soon as possible. We are continuously working to improve our service, and your valuable feedback plays an important role in helping us do better.
We look forward to hearing from you.
Thanks & regards!
Bestvibe UK
Even when running out of stock managed…
Even when running out of stock managed to give me an upgrade to a different item free of charge
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
No product and no updates
I ordered a product two weeks ago. They initially responded to my email saying that it was currently out of stock and inviting me to contact them again, but this is now eight days ago since I last heard from them, and they have not replied to any of my emails since (with my asking for delivery updates). I notice in some of the 1-star reviews they respond saying, "Please get in touch with us..." But I wonder how many of these complaints really get resolved behind closed doors (we will never know.). Also, they are based in Hongkong/China; they are not based in the UK (despite the website domain that they use). Use them at your own risk - You have been warned.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We are truly sorry for the disappointing experience you had with your order.
Our warehouse is located here in the UK, and we ensure that all products are dispatched from our local facility. However, production delays can sometimes lead to unexpected stock shortages, and we sincerely apologise for not updating you in time and for our delayed responses.
We have reflected seriously on these issues, and we deeply regret the inconvenience caused by the shortcomings in our service.
As a company that operates with integrity and places great importance on customer care, we want to assure you that we take every piece of customer feedback very seriously.
Your review is a valuable reminder of the areas in which we must continue to improve. We are committed to ensuring that every customer who reaches out to us receives timely communication and a proper solution.
At the moment, we are still unable to locate any order information, and we genuinely wish to resolve this for you. We kindly ask if you could provide us with more details regarding your order so that we can look into the exact status and offer a solution tailored to your case.
We completely understand if you chose not to share personal details publicly for privacy reasons. If you prefer, you may email us directly at service@bestvibe.co.uk, and our after-sales team will do their best to respond within 24 hours.
Thank you again for taking the time to share your feedback with us.
Thanks & regards!
Bestvibe UK
Very reliable company,products are…
Very reliable company,products are comfortable to use and come in secure packaging. They get in touch when you email very quickly and are happy to help and resolve any issues when or if they occur.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Ordered an item to test the product as…
Ordered an item to test the product as not ordered from them before, was really pleased with it so I ordered again, unfortunately my next order was split into multiple packages. I’ve received 1 item but still waiting for the others and can’t seem to get any information of when they will or if they will arrive.
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
Our relevant personnel have provided detailed explanation on your order details.
If you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
Worst customers experiments ever…
Can’t supply what I order so I’ve asked for a full refund but get no reply to the numerous emails I’ve sent them. But I suppose they don’t care as they’ve got my money. I’ve only given it one star because you cannot give it zero the worst customer service I’ve ever experienced.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We are truly sorry for the disappointing experience you had with your order.
Due to production delays can sometimes lead to unexpected stock shortages, and we sincerely apologise for not updating you in time and for our delayed responses.
We have reflected seriously on these issues, and we deeply regret the inconvenience caused by the shortcomings in our service.
As a company that operates with integrity and places great importance on customer care, we want to assure you that we take every piece of customer feedback very seriously.
Your review is a valuable reminder of the areas in which we must continue to improve. We are committed to ensuring that every customer who reaches out to us receives timely communication and a proper solution.
At the moment, we are still unable to locate any order information, and we genuinely wish to resolve this for you. We kindly ask if you could provide us with more details regarding your order so that we can look into the exact status and offer a solution tailored to your case.
We completely understand if you chose not to share personal details publicly for privacy reasons. If you prefer, you may email us directly at service@bestvibe.co.uk, and our after-sales team will do their best to respond within 24 hours.
Thank you again for taking the time to share your feedback with us.
Thanks & regards!
Bestvibe UK
Great customer service
I was having an issue with a order I made but after contacting the customer service they helped and replied quickly and resolved my issue.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Male masterbator warning
Can't fault anything really,great prices delivery quick.Only problem i had was the toy i bought.The Bestvibe7 sucking 7 vibrating and heated masterbator.Don't buy if your well endowed.Can only get a third of the old boy in it,saying that it does the job well.
28. September 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Can't recommend enough!
Great and quick delivery! Super satisfied, the product exceeded my expectations, so I can't recommend enough! One of the best, if not, the best shop in my opinion.
Will definitely return for more of their products!
Also, the support team was more than helpful with all of my questions about the order.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Bestvibe
Extremely happy with my product.
They delt with a very small issue quickly & promptly. Bestvibe went out of the way to help. Would recommend to everyone.
Thanks again.
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Absolutely fantastic service with quick…
Absolutely fantastic service with quick delivery too. However, what impressed us most was the quality. So realistic and extremely well made. Can highly recommend.
I just need better eyesight now to read the instructions, but apparently too much fun does this to your eyes…..😂
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Wonderful experience
I had a wonderful experience with this store. I received an item with a small issue, and their customer service went above and beyond to help me. They immediately offered me a replacement of my choice, shipped it on time, and even told me to keep the original item. The new item had a small price difference, but they kindly waived it. Their responses were very fast, professional, and helpful. Truly one of the best customer service experiences I’ve ever had. Thank you for your excellent support!
23. September 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
What the company is like
I would like to say what a really good company this is.
The product is so good and easy to use.
But most of all the customer service was wonderful they helped out with a problem and got it sorted out so quickly
I can't find anything bad to say about this company.
They are really good.
Thanks again for all of your help.
See ya
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
So funktioniert Trustpilot
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.