Bestvibe.co.uk. (Based in Hong Kong CH.) Warehouse in England UK. Ordered and Paid for 'Ashley Doll' . £791 !! Recieved the WRONG doll. Looked absolutely nothing like in the pictures (w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Mehr ansehen
Unternehmen hat geantwortet
Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
Unternehmen hat geantwortet
Update: My order arrived in exactly 1 week after ordering! Was skeptical because of the reviews but the item came through. I'm happy with my purchase. I'd recommend this website despite the mix review... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Kontaktinformationen
Vereinigtes Königreich
- service@bestvibe.co.uk
- bestvibe.co.uk
3.7
Akzeptabel
396 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thinking of using these, I urge you, THINK AGAIN!
I placed an order 02/02/2026, order id - 2026020306544264711
I was never contacted about any shipping info. It was only when I chased delivery, I was told that the item was out of stock. I was advised I could take an alternative option but had I not of chased delivery, I don't think they would have even bothered updating me.
From the first email, each response took easily 2-3 days. Now the 15th and we still haven't gotten anywhere, I have asked 2 different inboxes for my money back and they now just refuse to respond! Honestly don't waste your money. They claim on their website to be trust pilot 4.7 however it's actually 3.5. I have contacted trustpilot about bestvibe falsely using their site to make it look like they are doing better. I am waiting for a response from them too.
15. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
My apologies for hearing the order feedback may didn't meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
Easy to use website
Easy to use website, fast delivery service. Customer service excellent, any issues with the product, quickly resolved. Very pleased with the overall experience.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our website easy to use, our delivery service fast, and our customer support helpful in resolving any issues promptly.
Our team works hard to ensure every customer has a smooth and satisfying experience, and feedback like yours makes it all worthwhile. We truly appreciate your trust in us.
If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
BestVibe Customer Support
Amazing customer service
Courier lost first package and with extensive communication between myself and bestvibe, They sent me a replacement for the item I did not originally get. I can't fault customer services, 2nd to none.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for taking the time to share your experience with us. We truly appreciate your patience and understanding throughout the process of resolving the issue with your first package.
I’m so glad to hear that our customer service team could assist you efficiently and that the replacement item has been arranged to your satisfaction. Your kind words mean a lot to us, and we’ll be sure to pass your feedback on to the team — it’s always encouraging to know we’re getting things right for our customers.
At BestVibe, we strive to provide a seamless experience, and we’re here to help whenever you need us. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Wishing you a lovely day ahead!
Kind regards,
BestVibe Customer Support
Helpful support
The variety of products available is extensive so there really is something for everyone. I've had a few issues with a recent order that the support team have been able to resolve for me
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Terrible customer service
Terrible customer service. My order was duplicated and I have now spent 4 months attempting to return the duplicate order and get a full refund. I would strong recommend using another website
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hello,
We are sorry that this order feedback did not meet your expectations.
We are working hard to improve your shopping experience, and your valuable feedback is the cornerstone of our improvements.
We look forward to your reply.
Thank you!
Bestvibe UK
Worst company
Worst company, ordered item said UK stock, paid for item, then found out the item was not in stock would not be available till February, so cancelled order that was nearly 3 weeks ago, I emailed them asking for my money, each reply email is about 3am indicating there customer service team are based in Hong Kong, so 30 or so emails still no refund, its ridiculous.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in our response.
We have processed your refund as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove your negative review.
If you have any questions, please feel free to contact us at: service@bestvibe.co.uk
Sincerely,
Bestvibe Customer Service
I ordered on the 11/01/2026 and they…
I ordered on the 11/01/2026 and they said I would recieve a tracking number on the 12th, its been a week now and I still havent veen sent anything. So I wrote an email to check in which they did not respond after numerous attempts of me trying to contact them. At least update me on whats going on because this customer service is terrible.
Order id 2026011121525536082
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Fantastic customer service
Great company, fantastic customer service, very helpful and understanding. I would highly recommend. Super fast delivery. A+++
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
I cancelled my order on the 9/01/26 and…
I cancelled my order on the 9/01/26 and as luck would have it on the 11th I got an email from Best vibe saying they apologise for the delay and that my order was in transit. 12/01/26 at almost 18:00pm I got my order. Their communication is shit but at least I got my order finally. The way you moving is crazy do better Best Vibe. I like my order although it kinda looked tampered with on the box inside the plastic was completely sealed
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
My apologies for hearing the review may not meet your expectations on this occasion.
We are struggling to improve your shopping experience and wouldn't be able to do this without your valuable feedback.
We want to solve your problem, but we cannot confirm your order quickly.
If possible, could you please provide us with your order number so that we can quickly confirm your order?
What's more, if you have any questions, you can contact our email address: service@bestvibe.co.uk. And our after-sale team will try their best to read your message within 48 hours.
Looking forward to hearing from you soon.
Thanks & regards!
Bestvibe UK
happy with the purchase
happy with the purchase. it is amazing. it is like real... like a lot. thank you
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
We can't thank you enough for taking the time to review our services. Your positive feedback is like a bright ray of sunshine, and it makes us incredibly happy to know that you're satisfied with your experience.
Your satisfaction is our driving force. We'll always strive to keep up the good work and provide you with the best service possible. If you ever need anything—whether it's answering questions, getting extra help, or just having a friendly chat—our customer service team is here for you.
May your days be filled with happiness and all the good things.
Once again, thank you for choosing Bestvibe UK. We're excited to serve you again in the future!
Best regards,
Bestvibe UK
Bestvibe products are just amazing.
Bestvibe products are just amazing.I purchased on 22 December and received my order on the 29th. Customer service were so helpful and replied within 24hrs of any questions I had ...Thankyou Bestvibe iam a most satisfied customer.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Hi there,
Thank you so much for taking the time to review us.
We highly appreciate the positive feedback and are so glad you are happy with us.
If you have any questions, please feel free to contact us.
We're happy to help.
Have a great day!
Thanks & regards!
Bestvibe UK
Terrible customer service
The product I ordered and paid for was out of stock but no-one told me until I asked why delivery is taking such a long time. I was then told it would be back in stock a month later. After a month i was told that it will be in stock in 2 months. I wanted to cancel the order and I’m still waiting for a refund after many of my emails have been ignored. The worst customer service I have ever experienced.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
very dodgy
bought from them on the 11th. spent 60 pounds on a toy and some lubricant haha, set the address to a parcelshop and even put down text saying to use EVRI. goes through, no official EVRI tracking number, but worked on 17track, even saying it's being delivered from EVRI. i brush it off. i check 17track again and it says its been delivered.
i go to the parcelshop twice, give them the name for the order (as the tracking number and the order didnt even show up on the EVRI system.), and they search for my parcel but nope, none found even with the name.
i emailed for a refund or alternative, they reply just with the status of the 17track and give me an evri tracking link that doesn't even work. after telling them it doesn't work and it is not at the place at all, they have just stopped responding. very dodge business, avoid.
if bestvibe actually sees this and wants to fix this issue, my order id is 2025121022023080266
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Refusing to redund.
Refusing to refund
So i recently emailed them and explained everything that it had tears on it and strained my back because i struggled to lift it up of how heavy it was. I explained that my dog chew on the product and wasnt to show proof of the product because my dog ripped it all apart to bits and told me by email they wasnt able to grant me full refund unless i gave proof by photo or video. They would only offer me £20 for it when i paid around £406 for the doll and its ridiculous. The support how they treat there customers is disgusting, they only care about your money, nothing else. Like i mention before on my other review Im really not pleased at all. I wished i never wasted my money on this website or came across but it is what it is i guess.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Very bad
I placed an order on 9 November and was told immediately that the item was out of stock. After waiting weeks for an update, I asked for a full refund—and to date I’ve received neither my purchase nor my money back.
Key points:
- No shipment confirmation or tracking number ever provided
- Customer-service response limited to “we have no stock” with no clear timeline
- Refund requested weeks ago; still no credit to my account
- Repeated attempts to follow up have gone unanswered
I wouldn’t trust this company. If you value your time and hard-earned cash, look elsewhere.
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Customer service has been awful..no item and cannot make contact
I placed an order on the 2nd of December, and it's still pending...I tried to use the live chat bot, which is just an AI that does nothing to help regarding issues with dispatched items. I have emailed twice now and had zero response. I think at this point I will be going to PayPal to see if I can get a refund given my item hasn't arrived and it's been nearly 2 weeks and I have been given no tracking number, just a notifcation that I have paid. This sort of customer service is just not acceptable in my eyes when someone has paid for something and not received it.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Still haven’t received my order and…
Still haven’t received my order and there is no record of it on my account although I have a confirmation email and receipt of payment. To top it off contact seems impossible
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Bestvibe Customer Service Dept.
Avoid
Avoid. No confirmation emails, no response to emails. Item stuck on pending for days. No updates. Refund requested.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support
Ordered a product on November 11th
Ordered a product on November 11th, there was no statement on there stating it was out of stock, after waiting a few days I emailed them, they said the item is out of stock, no date given for when it’s back in stock. Emailed them one week ago regarding an up date and no answer,
However since writing a review, they have been quick to respond and fully refund me, thanks
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear customer,
We are truly sorry for the inconvenience caused.
Your order unfortunately went out of stock, and due to internal staff changes, our follow-up communication was delayed. This was our mistake, and we sincerely apologise for the poor experience.
A full refund has already been issued today.
As a gesture of goodwill, we would also like to offer you an exclusive 20% OFF discount on your next purchase should you wish to give us another chance. Please feel free to contact our customer service team to claim it.
If you feel that our support has resolved the issue, we would be grateful if you could consider updating or removing your previous review. It would help us continue improving and serve you better in the future — though of course, this is entirely up to you.
Thank you again for your understanding,
Bestvibe UK Customer Support
Awful company never replys to any…
Awful company never replys to any email's! The stupid robot answering machine is a waste of space and time! Just let me talk to a human being
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear customer,
Thank you for your feedback, and we’re sorry to hear about your experience.
To help you resolve this issue as quickly as possible, could you please contact our customer service team and provide your order number or any related order details?
Since the review was left anonymously, we’re currently unable to locate your purchase.
Once we have the order information, we’ll be able to assist you immediately and offer the most suitable solution.
Thank you for your understanding and cooperation.
Bestvibe UK Customer Support
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Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.