Second time buying from bestvibe uk, so far very reliable, you can follow the process all the way up to delivery and have been a joy to purchase from them.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This companies products make for an "interesting experience" and one that every full blooded (literally) male should try. The first use was what one would call "mind blowing" and something that you w... Mehr ansehen
Unternehmen hat geantwortet
The customer service team were excellent in solving the issue I had with a product purchased that stopped working. Quickly responded to my email and solved the issue within days 10 out of 10 for them.... Mehr ansehen
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Stay away! Like any company of this type, they promise discreet packaging, yet they don't take customers seriously—in fact, they mockingly expose them to trouble. After receiving the goods in an unse... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
About Bestvibe 👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey. We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support. As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more. We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity. Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential. To make your experience smooth and worry-free, we offer: 📦180-day hassle-free returns for all eligible orders We also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way. Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Kontaktinformationen
Vereinigtes Königreich
- service@bestvibe.co.uk
- bestvibe.co.uk
3.8
Gut
393 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Initially had an issue with the order
Initially had an issue with the order. Which was quickly rectified by the company. Highly reccomend.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your kind feedback – we really appreciate it! 😊
We're sorry that you experienced an issue with your order initially, but we're very glad that we were able to resolve it quickly for you. Our team always aims to provide fast and effective support, and it's wonderful to know that we met your expectations.
Thank you for recommending us – it means a lot to our team. We hope to serve you again in the future!
Best regards,
Bestvibe Customer Service Team
Ordered 2 items and received 1 and still waiting
Ordered 2 items, they said they would provide a free gift.
First item comes after 3 days of waiting for it to be shipped, a long time at a depot and then delivered. Second item I had to raise multiple enquiries about just to get it shipped and get a tracking number. It’s been about a week and it’s still at the depot. The free gift doesn’t even have a tracking number nor any sign of being shipped. Such a lackluster service with almost zero customer service help. I wouldn’t buy from them again. Even the delivery company was trying to figure out why they took so long
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you for your honest feedback, and we are truly sorry to hear about your disappointing experience.
We have checked your orders and confirm that all your items have now been dispatched. The remaining item and the free gift are currently in transit and on their way to you. We kindly ask for your patience for another 1–2 days – they should arrive shortly.
We understand the shipping process has taken longer than expected, and we apologise for the lack of updates and communication. This is not the level of service we aim to provide.
We value your feedback and would greatly appreciate it if you would consider removing your review. If you have any further questions or need assistance, please feel free to contact us directly at service@bestvibe.co.uk – we are here to help.
Thank you for your understanding.
Great service
Great service. Delivery company returned my product without attempting the delivery. Straight away great communication from best vibe, the product I ordered was out of stock but the upgraded it to another product free of charge and sent it out to me free of charge. Would recommend.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your wonderful review – it really means a lot to us! 😊
We're sorry that the courier let you down on the first attempt, but we're so glad we could step in quickly and make things right. Offering a free upgrade and sending it back out was the least we could do – your satisfaction is always our priority.
We truly appreciate your understanding and your recommendation. If you ever need anything in the future, we'll be here to help.
Enjoy your upgraded product!
Best regards,
Bestvibe Customer Service Team
My original item was out of stock but…
My original item was out of stock but after a few emails I picked a similar item and I had it within 2 days great service and delivery 👍 plus the new item is great quality. 👍
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your lovely review – we truly appreciate it! 😊
We're sorry that your original item was out of stock, but we're delighted to hear that the replacement process went smoothly and that your new item arrived within just 2 days. It's even better to know that you're happy with the quality – that means a lot to us.
If you ever need anything else, you know where to find us. Thanks again for choosing Bestvibe!
Best regards,
Bestvibe Customer Service Team
These guys are the best in the game
These guys are the best in the game. The service is fast and helpful, they always deliver on time and help with anything you need. One of the best companies to purchase from. The professionalism towards customers is 10/10. Will be back again.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Wow – thank you so much for your incredibly kind words! 😊
We're absolutely thrilled to hear that you consider us one of the best companies to purchase from. Knowing that our service, speed, and professionalism have made such a positive impression on you means the world to us.
We always strive to deliver on time and be there for our customers whenever they need us. Your 10/10 rating is something we'll be very proud of.
We can't wait to welcome you back again soon. Until then, if you need anything at all, you know where to find us!
Best regards,
Not recevived the item as off yet just…
Not recevived the item as off yet just ordeed the product. But the customer service fantastic. Really good at responding would order again if i need to. Thank you its rare to get good customer service like this.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your kind words – even before your order has arrived! 😊
We're truly glad that our customer service team could make a positive impression on you. It means a lot to us to know that you felt heard and well looked after.
Your order is on its way, and we hope it will reach you soon. When it does, we’d love to hear what you think of the product too. And whenever you need us again, we’ll be right here.
Thanks again for taking the time to leave this lovely review – it really made our day.
Best regards,
Bestvibe Customer Service Team
Amazing customer service from these…
Amazing customer service from these guys, quick and informative responses from their team and problem solved via mutual agreement of both parties. Can’t fault them in the slightest! Great work
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your fantastic review – it really means a lot to us! 😊
We're delighted to hear that you had such a positive experience with our customer service team. Being quick, clear, and solution‑focused is exactly what we strive for, and it's wonderful to know that we hit the mark for you. The fact that we could reach a mutual agreement makes the process even more meaningful.
Your kind words are a great encouragement to the whole team. If you ever need us again, we'll be right here to help.
Best regards,
Good quality and customer service
Good quality and customer service
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your kind words and the 5-star rating! We're delighted to hear that you're happy with both our product quality and customer service. Your support means the world to us, and we look forward to serving you again in the future.
Best regards,
Evri lost my package and I expected to…
Evri lost my package and I expected to have a really difficult time trying to get the issue resolved but bestvibe sorted it out within a day and sent a new one, bloody legends
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your amazing review – and for the "bloody legends" comment, that truly made our day! 😊
We're really sorry Evri lost your parcel, but we're delighted that we could sort it out for you quickly and send out a replacement within a day. Your satisfaction means everything to us, and we're always here to help when things go wrong.
Thanks again for your trust and understanding. You're a legend too!
Best regards,
The best customer service of my life . Although im still waiting for my…
Although im still waiting for my product i would like to express my gratitute to the way Bestvibes handle their customers, especially myself. When i received a faulty product from them i contacted them and they responded promply trying to identify the source of the problem, the questions they asked showed that they believed in their product because they were willing to make ammends on the packing and transportation of the product to ensure safety until the consumer receives it. I admmired mosty their patience and understanding
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your incredibly kind words. We are truly touched by your message.
We're sorry that you're still waiting for your product, but your patience and understanding mean the world to us. It's customers like you that remind us why we do what we do.
We are committed to resolving any issue thoroughly, and we will continue to follow up until you are fully satisfied. Please don't hesitate to reach out if there's anything more we can do.
Thank you again for trusting us. We won't let you down.
Best regards,
Fast and brilliant customer service
Absolutely amazing customer service. Evri messed up the delivery of my parcel and lost it somewhere in the country while delivering me somebody else's parcel with my name on it, and after just a few days and some evidence being provided they sent me out a new identical product and gave me a 20% discount code. Genuinely never known better customer service than this
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your amazing feedback – it truly means a lot to us.
We're very sorry that Evri lost your parcel and caused confusion. However, we're glad we could step in quickly, send you a replacement, and offer a small discount as a gesture of goodwill.
Your kind words about our customer service inspire us to keep improving. We believe in treating every customer fairly and resolving issues as fast as possible.
Thank you for your patience and understanding. We look forward to serving you again in the future.
Best regards,
Fantastic service and very helpful with…
Fantastic service and very helpful with orders highly recommend.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found our service fantastic and our team helpful with your orders. Your recommendation means the world to us. If you ever need anything else, we're always here to help. Looking forward to serving you again soon!
Best regards,
Bestvibe Customer Service Team
DO NOT BUY FROM BESTVIBE UK — SCAMMERS WHO TAKE YOUR MONEY
DO NOT BUY FROM BESTVIBE UK — LEARN FROM MY MISTAKE
IF I COULD GIVE ZERO STARS, I WOULD. READ THIS CAREFULLY BEFORE YOU EVEN THINK ABOUT BUYING FROM THIS COMPANY. THIS IS WHAT I AM GOING THROUGH RIGHT NOW.
Bestvibe UK uses “UK” in the name, but they are based in China. I did not realise this before buying.
I paid £166.78 for an item I never received. The tracking only showed the parcel left by a wall. It was not handed to me, not delivered safely, and not received by me.
When I tried to contact them, I could not even speak to a human being because their customer service was automated. That is why I opened a PayPal case. Bestvibe then used tracking information to get the claim rejected, even though “delivered” does not prove I received the item.
I then opened a bank dispute. Bestvibe challenged it, meaning I have to wait up to 45 days to get my money back. While doing this, they contacted me saying they would refund me if I closed the dispute first. I refused because that would remove my protection.
They then tried to make me fill out a courier compensation form before refunding me. I refused because my contract is with Bestvibe as the retailer, not their courier.
When I followed up again, they suddenly claimed they had already refunded me and sent a fake-looking screenshot in Chinese, with no proper PayPal refund transaction ID and no proof that I received the money. I then spent the day speaking to PayPal and my bank. PayPal stated they had NOT received any refund from the seller, and my bank also stated they had NOT received any refund. The seller has NOT sent any refund whatsoever.
This is SCAM behaviour. They took my money, failed to deliver the item, used weak tracking to fight my PayPal case, challenged my bank dispute, tried to make me close my protection, tried to make me fill out courier forms, then gaslit me with excuses and fake-looking “proof” when I demanded my money back.
The stress has been so severe that I am currently in hospital because of how badly this situation has affected me.
READ THE REVIEWS. LEARN FROM MY MISTAKE. DO NOT BUY FROM THIS COMPANY. THEY ARE SCAMMERS!
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We are truly sorry to hear about your experience and the distress it has caused. We wish you a speedy recovery.
Your refund has been fully processed via PayPal. Please check your account using the transaction ID we sent. If it hasn't appeared yet, please allow a few days for your bank to process it.
We apologise again for the delivery issue and any confusion caused.
Best regards,
Bestvibe UK Customer Service Team
I'm giving it a shot despite all the…
Update: My order arrived in exactly 1 week after ordering! Was skeptical because of the reviews but the item came through. I'm happy with my purchase. I'd recommend this website despite the mix reviews. Give it a try if you're unsure!
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you for giving us a chance despite the negative reviews you've seen. We truly appreciate your honesty and your willingness to try us out.
We completely understand your concerns. To ensure we can properly look after your order and keep you updated every step of the way, could you please provide us with your order number? You can also reply with the email address or full name used when placing the order.
Once we have your details, we will personally monitor your order and do our best to make sure it arrives with you as soon as possible.
We look forward to your reply, and we hope to turn your experience into a positive one.
Best regards,
Not as describe
Not as describe, didn’t work to get ya off, vibrators very loudly and buttons terrible to navigate to turn off
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you for your feedback, and we're truly sorry to hear that the product did not meet your expectations.
We would like to look into this for you. Could you please provide us with your order number, or the email address or full name used when placing the order?
Once we have your order details, we will do our best to help resolve the issues you mentioned.
Thank you for your understanding, and we look forward to your reply.
Best regards,
Ordered my items a month ago and they…
Ordered my items a month ago and they notified me it was out of stock and to get in contact with customer service and customer service was very helpful in sending a replacement
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you for taking the time to leave us a review, and for your understanding throughout this process.
We sincerely apologise for the initial out-of-stock situation and the delay you experienced. That said, we are very glad to hear that once you reached out, our customer service team was able to assist you promptly with a replacement.
We also appreciate your honesty in mentioning that it took a review to move things forward. We take this feedback seriously and are actively working to improve our response times and stock communication so that future issues can be resolved even before they reach this point.
Thank you for giving us the chance to make things right. We truly value your business and hope you enjoy your replacement item.
If there is anything else we can help with, please don't hesitate to reach out.
Best regards,
wont refund cancelled order
I ordered the wrong item by mistake and they cancelled my order but havent processed my refund, its been a week and every time i email them i just get an email back of them trying to stall the refund and offering me stupid little items as compensation. terrible customer service
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have refunded you as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove the negative review.
For any questions, please feel free to contact us at: service@bestvibe.co.uk
Best regards，
Bestvibe Customer Service Dept.
Fantastic customer service
Fantastic customer service, helpful and understanding when I encountered a payment problem, and made every effort to look after me as a new customer
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
Thank you so much for your fantastic feedback!
We're delighted to hear that our customer service team was able to help you with the payment issue and make you feel looked after as a new customer. Your satisfaction means a lot to us.
We look forward to serving you again in the future!
Best regards,
SCAM!!!!!!!!!!!
SCAM!!!!!
They are pretending to sell things that they don’t have.
They are saying that you can cancel your order for full refund but it will be declined.
I have reported them as a fraud to my bank. Thank god, my bank refunded my money so now they will be dealing with me bank.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
What a pleasure!
I purchased a Toy from Bestvibe and I am very happy, costumer services were very friendly and helpful when enquiring for information about private issues about the Toy which were delt and resolved profesionaly in a very short time. My personal experience was very good and satisfying ,thanks Bestvibe! Jamie
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von bestvibe.co.uk
Dear Jamie,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're happy with your purchase and that our customer service team was able to help you quickly and professionally. Your satisfaction means a lot to us, and it's great to know we made your personal experience a positive one.
Thanks again for choosing Bestvibe. We look forward to serving you again in the future!
Best regards,
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