My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Pleasant & helpful engineer who checked everything. It would be good if you let me know when a yearly service was due as I had to contact you. this would be more helpful to customers.
Unternehmen hat geantwortet
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6406 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
The engineer was helpful and explained…
The engineer was helpful and explained exactly what the issue was, The remedy was clearly spelt out and a monitoring timeframe identified.
14. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Customer Service
Same man as last year so knew where everything was. Very efficient and pleasant personality. Also phoned about 15 minutes before arrival which was helpful
28. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Satisfactory check of our system
Technician came when promised and did a thorough check of our system.
27. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your annual maintenance inspection met your expectations. We will be sure to pass your kind comments on to our engineer, who will be pleased to know their professionalism and service were appreciated.
Kind regards,
Debbie
Banham Customer Service Team
Very personable technician visited
Very personable technician visited. It was a pleasure having him visit.
21. August 2026
Antwort von Banham Group
Thank you for your feedback. We are glad to hear you had a positive experience with our technician.
Kind regards
Banham Customer Service
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Banham Customer Service Team
Polite and excellent service
27. August 2026
Antwort von Banham Group
Thank you for your positive feedback. We're pleased to hear you were happy with the service received and appreciate you taking the time to share your experience.
Kind regards
Banham Customer Service Team
Prompt and efficient service
Very knowledgeable and efficient engineer, arrived on time and worked quickly.
24. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
The Engineer arrived early in the…
The Engineer arrived early in the allotted time span as requested. He was friendly and carried out the service efficiently.
26. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Engineers are most proficient
Engineer was very efficient and answered all questions
18. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Quick and professional service
25. August 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Excellent service from Willliam at the…
Excellent service from Willliam at the Kensington site. Friendly, knowledgeable and efficient. Had a key cut and 2 keys repaired. All working. Pleased with information and service. Well done
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto William.
Kind regards
Debbie
Banham Customer Service Team
Very good customer service
Very good customer service and extremely attentive staff, I was courteously and efficiently helped by Dil in everything I needed; couldn’t ask for anything better
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto Dil.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Benham team
Dil, Will and Chiamaka were absolutely excellent and extremely helpful throughout. They were professional, friendly and, importantly, great at finding practical solutions and making helpful recommendations. They went above and beyond to assist me, and their support was greatly appreciated. Highly recommended!
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Dil, Will and Chiamaka provided you with such a positive experience. We take great pride in delivering professional, friendly service, and it is fantastic to know that their practical advice, recommendations and commitment to finding solutions made a real difference.
Your kind words about the team going above and beyond to assist you will be shared with them. Recognition like this means a great deal and reinforces the high standards we strive to provide for all our customers.
Thank you once again for your recommendation and for choosing Banham.
Kind regards
Debbie
Banham Customer Service Team
Banham app......software by 'Fisher Price, My First App'
I'm writing a review based on me house sitting for a family member. The app is the worst app, I've used. continuously failing to allow log in, having to re-try multiple times whenever trying to arm or disarm the system. When you do get logged in, once you have armed, it logs you straight out again so you can't see if it has armed properly, so you have to go through the same cycle again and again. Yesterday it took 12 minutes to log in and arm, then nearly that again to check it had armed. when you're logged in, you go to the alarm options you have created, but if you 'go back' to the home screen, 'my device', and then want to go to your alarm options again, you have to re-log in. And so the cycle begins again. This is such a poorly created app with lazy and clumsy software, entirely un-user friendly. Customers must spend thousands having this security system installed in their homes, and yet the app software is written by Fisher Price. I've been considering a system for my home and this has led to to Banham falling off the list by trial, it has been the 100% bane of the past week.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your feedback. We're genuinely sorry to read about the difficulties you experienced with our app.
Having to spend several minutes repeatedly logging in, is clearly unacceptable. We fully appreciate how frustrating this would be, particularly when managing a home security system where reliability and ease of use are essential.
Your comments regarding the overall user experience have been noted and will be passed to the relevant teams for review. Feedback such as yours is important in helping us identify areas where improvements are needed.
While we're disappointed to hear that this experience has affected your perception of Banham, we appreciate you taking the time to explain the issues in such detail.
Thank you again for your feedback. We apologise for the inconvenience and frustration caused.
Kind regards
Debbie
Banham Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.