My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Pleasant & helpful engineer who checked everything. It would be good if you let me know when a yearly service was due as I had to contact you. this would be more helpful to customers.
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6406 Bewertungen
Bittet Kunden um Bewertungen
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Very happy with the engineer.
9. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Can't give 0 stars or that's what they…
Can't give 0 stars or that's what they would have got. For the third year in a row Banham cancelled my maintenance visit for alarm and cctv a couple of hours after the engineer was due to attend, despite the emails and text message confirmations the day before. They left a voicemail asking me to return their call but left me on hold for 15mins with no answer. Ann on the switchboard wouldn't put me through to anyone else or anyone willing to talk to a customer.
In addition the App they gave me for the cctv system became redundant and no longer worked. I found out it have been scrapped but no-one had got in touch to say that I needed to change it or what to change it to. When I asked, it was clear I was a massive inconvenience and no-one seemed to be able to help me get set up on a new App. I eventually worked it out online myself through various message boards.
Their customer service is just awful.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us has left such a negative impression.
Having a maintenance appointment cancelled on multiple occasions, despite receiving confirmation messages beforehand, is clearly not the service you should expect from us. We are also sorry that your attempts to contact us for assistance only added to your frustration.
In regard to the changes affecting your CCTV app, we appreciate you bringing this to our attention. Keeping customers informed of updates that may affect their systems is a fundamental part of the service we aim to provide, and it is clear from your experience that we fell short of those expectations.
Your comments regarding both our communication and customer service have been noted and will be shared with the relevant teams for review.
We would welcome the opportunity to look into these concerns further. A member of the team will review the issues you have raised and contact you directly to discuss them in more detail.
Kind regards,
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
excellent Keyguard
8. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
So much better service than my previous…
So much better service than my previous alarm company
7. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Very quick ad efficient and a pleasant…
Very quick ad efficient and a pleasant manner.
5. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
No issue with service but arranged day…
No issue with service but arranged day had to be rescheduled and only certain days available in Farnham area
28. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the service provided.
We apologise for the need to reschedule your appointment and understand the inconvenience this may have caused. Availability can sometimes be limited in certain areas due to scheduling demands, but we are always working to offer the earliest and most convenient appointments possible.
We appreciate your feedback, and thank you for your understanding.
Kind regards
Debbie
Banham Customer Service Team
Sarah Thomsett Road was brilliant
Sarah Thomsett Road was brilliant - she explained things fully without ever rushing us and was very knowledgeable.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
We're so pleased to hear Sarah made such a positive impression. We'll be sure to share your lovely feedback with her! Thank you for taking the time to leave a review!
Kind regards
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
I feel confident being a customer of…
I feel confident being a customer of Banham. They have been great since we signed up after buying our house in 2005. They give great service. 🙏🏆
3. September 2026
Antwort von Banham Group
Dear Raf,
Thank you for your wonderful review and for trusting Banham since 2005! We're delighted to hear you've been happy with our service over the years.
Your continued support means a great deal to us!
Kind regards
Banham Customer Service Team
I just had Ricardo come to fix my front…
I just had Ricardo come to fix my front door lock. He assessed the problem quickly, had stock required in his van and fixed the problem swiftly. He was extremely personable and efficient. Happy customer.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Dear Sarah,
We're delighted to hear Ricardo was able to resolve the issue quickly and efficiently. We'll be sure to pass on your kind comments to him.
Thank you for choosing Banham and for taking the time to share your experience!
Kind regards
Banham Customer Service Team
Very polite and personable engineer
Very polite and personable engineer. Straightforward appointment and very happy with the overall experience.
1. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Always excellent service!!!
3. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The engineer came and appeared friendly…
The engineer came and appeared friendly and efficient. However, when I left the
Property and put my code in to the keypad, the alarm sounded much to annoyance of neighbours. Eventually after several calls, it transpired the engineer had wiped my code and failed to check before leaving. It means another morning taken off work for a return visit, I would add that Banham’s emergency team was very efficient - and critical that this had happened.
1. September 2026
Antwort von Banham Group
Thank you for taking the time to share your feedback. While we are pleased to hear that our engineer was friendly and efficient, we are very sorry to learn about the inconvenience caused when your alarm activated after the visit.
We understand how frustrating it must have been to experience this issue, particularly as it resulted in disruption to both yourself and your neighbours, and required further calls and an additional appointment. This is not the level of service we aim to provide, and we apologise for the oversight.
That said, we are pleased to hear that our team responded efficiently and were able to identify the cause of the problem quickly. We appreciate you highlighting their efforts.
Your feedback has been noted and will be shared with the relevant teams to help prevent similar occurrences in the future. Thank you for bringing this to our attention.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Serious effort and skill to refurbish…
Serious effort and skill to refurbish old lock. Very amiable and informative service.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
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