My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Pleasant & helpful engineer who checked everything. It would be good if you let me know when a yearly service was due as I had to contact you. this would be more helpful to customers.
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6406 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Friendly helpful experts
18. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Effortless for This Home-Owner
On time, totally straight forward, confirmed that the system was functioning, so worth every penny for peace of mind. Thank you Banhams.
17. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
I’m very disappointed with Banham’s alarm system maintenance
I’m very disappointed with Banham’s annual burglar-alarm maintenance contract. It is expensive, yet the annual visits have not given me confidence that the system is being properly checked.
On previous visits, the technicians appeared inexperienced and told me that everything was working correctly, despite some motion detectors clearly not functioning. This year, no one contacted me to arrange the annual maintenance visit at all, but I have now been asked to pay £200 to renew the contract.
For the price charged, I would expect a thorough inspection, prompt scheduling of the agreed annual visit, and proper investigation of any faults. Unfortunately, that has not been my experience.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our maintenance service has not met your expectations.
We understand your concerns regarding both the quality of previous maintenance visits and the lack of contact to arrange your most recent annual inspection. Regular maintenance is intended to provide our customers with confidence that their security systems are operating correctly, and we regret that this has not been the case in your experience.
Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
friendly and efficient service
15. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Excellent service from Ryan at Banham Security
My experience with Ryan at Banham Security was first class. He is knowledgeable and responsive, offering expert advice and practical solutions for my locking issue. I would 100% recommend Ryan and Banham Security.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to Ryan.
Kind regards
Debbie
Banham Customer Service Team
The service engineer was polite and…
The service engineer was polite and explained everything he had done.
14. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Riccardo was super professional
Riccardo was super professional, fast and efficient. He fixed my security lock with no issues
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our locks engineer.
Kind regards
Debbie
Banham Customer Service Team
Gladi knows the trade well and…
Gladi knows the trade well and genuinely cares about doing a proper job rather than rushing through it. I now feel much safer knowing the system is set up correctly, and I wouldn't hesitate to recommend Gladi to anyone looking for a reliable, skilled security technician. Great work!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Excellent service
13. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
We have been using Banham for many…
We have been using Banham for many years. They are always very prompt to attend the site, and their staff are always very helpful.
Highly recommended.
5. September 2026
Antwort von Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Very helpful and friendly staff and…
Very helpful and friendly staff and easy to book a house check.
4. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Very good service all round.
Very good service all round.
The engineer was professional and efficient.
11. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The people who service my alarm are…
The people who service my alarm are always pleasant and polite. I use the CMS key holding facility which gives me peace of mind.
4. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that your annual maintenance inspection met your expectations and that our keyholding service provides you with added peace of mind. We appreciate your feedback, and thank you for choosing Banham.
Kind regards
Debbie
Banham Customer Service Team
Excellent work
17. Juni 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Peace of MindAs usual after over 20 years with…
As usual after over 20 years with Banham the engineer was most efficient and polite.
9. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
The engineer was helpful and competant.
The engineer was helpful and competant.
A good sense of humour too.
9. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Adam's visit.
Adam, was able to listen to our issues and was able to fix them. He was excellent. However, I have found all your staff to be supportive and helpful. Thank you to all Staff especially Adam.
10. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
David was very professional in the…
David was very professional in the delivery of his engineering service. He was able to offer commentary on the various operational checks and procedures. I appreciated his attention to detail throughout.
9. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
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