My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Pleasant & helpful engineer who checked everything. It would be good if you let me know when a yearly service was due as I had to contact you. this would be more helpful to customers.
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6406 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Excellent technician
The technician was very good very meticulous and answered all
My questions and sorted things for me
24. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us your 5 star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Appalling Customer Service!
I have been with Banhams since 2008 and have been happy with the alarm service until approximately 2 years ago when everything seemed to go painfully downhill. Despite contacting Banhams repeatedly to give them a chance to restore my confidence in the business, the catalogue of errors has only increased. Money mistakenly taken from my account without authorisation, unanswered calls despite their 24/7 alarm monitoring service, forgetting to schedule annual maintenance visits, the list goes on and on. I am often left holding on for ridiculous periods of time to rectify their multitude of errors and WHEN they do finally answer, they are either incredibly rude or promise to return calls and NEVER DO, despite being chased multiple times. I have tried emailing and calling but NOTHING WORKS! The customer service is truly appalling and it is both sad and intensely frustrating to witness a once good service go downhill like this, let alone pay for it! They simply do not care about their customers. Interesting business model ...
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your feedback and for being a Banham customer for so many years. We are sorry to hear that your recent experiences have not reflected the level of service you previously received.
We understand your frustration regarding the communication issues, delays, and service concerns you have described. This is not the experience we aim to provide for our customers.
We would appreciate the opportunity to investigate these matters further. As Trustpilot does not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so that we can address your concerns and work towards a resolution.
Kind regards
Debbie
Banham Customer Service Team
Excellent service all round
Excellent service all round. A most efficient engineer, ready to explain the various check ups.
Most satisfied. Thank you
23. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Excellent service
Fault with security system, called TOPS Security, engineer Ryan arrived on time, very polite, identified and fixed the problem quickly and serviced the system before leaving. Excellent service, thanks TOPS.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your kind review. We're delighted to hear that Ryan provided such excellent service during his visit.
It's great to know that he arrived on time, quickly identified and resolved the fault with your security system, and completed the service efficiently while maintaining a professional and courteous approach. We will be sure to pass your feedback on to Ryan and the team.
Kind regards
Debbie
Banham Customer Service Team
Banhams service engineer Steve was…
Banhams service engineer Steve was excellent on this visit.
He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banhams.
He answered any questions we had and was most helpful especially on magnetic sensors we have on the half door.
19. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
He was effiecient and thorough
15. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Deeply frustrating and expensive service
Great for installation but utterly appalling, frustrating and expensive afterwards. Calls take forever to get answered, staff aren't empowered to solve problems and engineers don't turn up when booked (or do but then discover they're not qualified to look at the relevant kit). We've now been without a functioning entry keypad for a month with no sense of urgency from Banham to fix it.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the installation process; however, we are very sorry to learn about the difficulties you have experienced since then.
We take your comments seriously and would like the opportunity to investigate the issues you have raised, including the delays in resolving the keypad fault and the service you have received from our teams. As Trustpilot does not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns and find a solution.
Thank you for bringing these concerns to our attention. Your feedback is invaluable in helping us improve our service.
Kind regards,
Debbie
Banham Customer Service Team
Great service has been replaced by…
Great service has been replaced by never being able to get through to their alarm receiving centre. Unable to cancel the fire brigade coming out on a false activation because I was on hold for over 5 minutes
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with our alarm receiving centre. Your feedback is invaluable.
As Trustpilot do not provide us with your contact details, please contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns.
Kind regards
Debbie
Banham Customer Service Team
I have been a Banham customer for over…
I have been a Banham customer for over 20 years and have never been let down!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Good service and reliable response
The Keyholding team and Banham Engineers are very responsible and deliver a good service for our request.
13. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The Company and the Engineer did his job.
The Company and the Engineer did his job without any fuss and bother.
20. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Aron was brilliant and ticked all the boxes.
Aron was brilliant and ticked all the boxes. He went through in detail with my personal alarm which l have not had to use as yet and which l didn’t really know how to use.
18. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Your engineer arrived at 10:30 which I…
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries.
I’m also grateful to Elizabeth Doyle for bringing my maintenance check date forward after being very disappointed with the first date I was given. My usual visit is in July and I wasn’t happy with being given October.
19. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Very bright and considerate technician.
18. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
He arrived as foreseen
He arrived as foreseen, and proceeded diligently to do the maintenance.
16. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Friendly and efficient
Turned up on time. Friendly demeanour and just got on asking for any help as required. Had to work around roofers starting work but was relaxed about the effort. Thank you.
18. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
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