My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Pleasant & helpful engineer who checked everything. It would be good if you let me know when a yearly service was due as I had to contact you. this would be more helpful to customers.
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6406 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Your services through the years have…
Your services through the years have been much appreciated. Communication is strong. Staff polite.
Thank you!
21. September 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Ollie at High Str Ken
I was served by Ollie at the High Street Kensington shop. He was polite, fast and efficient. 5 star service!
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington High Street showroom and will be sure to pass your comments onto Ollie.
Kind regards
Debbie
Banham Customer Service Team
All went well.
22. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Professional service
Professional service. Arrived as scheduled with pre-arrival phone call.
29. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Five star service
Five star service. I was very pleased with this service. The gentleman was polite and even cleaned the outside camera. Very happy customer!
21. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
The same engineer services our alarm…
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
28. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Staff recognition Ryan was superb.
Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professionalism. A top employee who needs to be recognised for his efforts. Thank you Ryan.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your wonderful feedback. We are delighted to hear that Ryan was able to repair your lock quickly.
Delivering a high standard of service is something we take great pride in, and it is great to know that Ryan's hard work and helpful approach made such a positive impression. We will be sure to pass your kind comments on to Ryan.
Kind regards,
Debbie
Banham Customer Service Team
Key holding..no worries..no…
Key holding..no worries..no hassle..always on the case. excellent.
26. September 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Annual alarm system check
Annual alarm system check completed punctually and courteously.
25. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Good locks - poor service
A high quality lock - but woe betide you if something goes wrong!
Our lock failed, and we were locked out in the street after dark. The engineer came, and had to drill the lock out on a Thursday evening but could not fit a replacement. When we called the next day to find out when the replacement would be fitted, we spoke to multiple people over several hours and several phone calls (and long waits on hold every time), each of whom denied that we had called a locksmith from them, had no record of the job, or of our account, insisted we should knows the names of anyone we spoke to and this was the only way they could find out more. When eventually the record could be found (after 8 hours and several calls), we were told that the earliest a new lock could be fitted was the following Wednesday. Nearly a week without a front door lock!
Naturally we pushed back on this, and insisted we could not be left with a hole in our front door in central London for a week. Finally an appointment was found for the next day, on Saturday - but only after we made a big fuss.
Extremely frustrating and disappointing!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your feedback. We appreciate how concerning and disruptive it must have been to experience a lock failure and be left unable to access your property after dark. Please accept out apologies for any inconvenience this has caused.
Whilst we are pleased that an engineer was able to attend and gain entry, we recognise that the communication and follow-up experience did not meet the standards we aim to deliver. Having to make multiple calls in order to obtain updates and information about your appointment understandably added to an already stressful situation.
We appreciate you bringing these concerns to our attention. Your comments regarding communication, record management, and response times have been noted and will be shared with the relevant teams as part of our ongoing efforts to improve our service. If you require any additional support you can contact us directly at customerservice@banham.co.uk
Once again, we are sorry for your experience and we would welcome the opportunity to make this right for you.
Kind regards
Debbie
Banham Customer Service Team
Thorough service visit
Thorough service visit. Engineer was very polite and courteous. Delighted with the service.
24. September 2026
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
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