Have had a few dealing with Banham recently, including buying and fitting new lock, repairing and rehanging front door amongst other things. Every interaction with each individual has been a pleasur... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My maintenance visit, which was already months late, was cancelled twice, once in the middle of the time period, and then on the last time they eventually came 10 mins before the end of the time peri... Mehr ansehen
Unternehmen hat geantwortet
On time visit, knowledgable and respectful of our home and occupants. Carried out the service promptly and asked the relevant questions about the system and performance since last service. Gave ample... Mehr ansehen
Unternehmen hat geantwortet
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsdienst
- auch in
- Anbieter von Sicherheitssystemen
- Installateur von Sicherheitssystemen
- Notfall-Schlüsseldienst
- Schlösseranbieter
- Türenlieferant
Vom Unternehmen geschrieben
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktinformationen
20 Thornsett Road, SW18 4EF, London, Vereinigtes Königreich
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.6
Hervorragend
6407 Bewertungen
Bittet Kunden um Bewertungen
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Banham app......software by 'Fisher Price, My First App'
I'm writing a review based on me house sitting for a family member. The app is the worst app, I've used. continuously failing to allow log in, having to re-try multiple times whenever trying to arm or disarm the system. When you do get logged in, once you have armed, it logs you straight out again so you can't see if it has armed properly, so you have to go through the same cycle again and again. Yesterday it took 12 minutes to log in and arm, then nearly that again to check it had armed. when you're logged in, you go to the alarm options you have created, but if you 'go back' to the home screen, 'my device', and then want to go to your alarm options again, you have to re-log in. And so the cycle begins again. This is such a poorly created app with lazy and clumsy software, entirely un-user friendly. Customers must spend thousands having this security system installed in their homes, and yet the app software is written by Fisher Price. I've been considering a system for my home and this has led to to Banham falling off the list by trial, it has been the 100% bane of the past week.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for your feedback. We're genuinely sorry to read about the difficulties you experienced with our app.
Having to spend several minutes repeatedly logging in, is clearly unacceptable. We fully appreciate how frustrating this would be, particularly when managing a home security system where reliability and ease of use are essential.
Your comments regarding the overall user experience have been noted and will be passed to the relevant teams for review. Feedback such as yours is important in helping us identify areas where improvements are needed.
While we're disappointed to hear that this experience has affected your perception of Banham, we appreciate you taking the time to explain the issues in such detail.
Thank you again for your feedback. We apologise for the inconvenience and frustration caused.
Kind regards
Debbie
Banham Customer Service Team
Baham are very good
Baham are very good. They are excellent and I very happy to reccomend them
5. Mai 2026
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback from our customers, and we are glad to hear that we have met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Polite & efficient
Called when he was on his way. Was polite and explained what he was doing. Conducted the annual service thoroughly and efficiently
13. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
I think Banham Group is an excellent…
I think Banham Group is an excellent company , we have been doing business with them for many years , I wish them good luck
20. August 2026
Antwort von Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Efficient and friendly service
19. August 2026
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
What has happened to Banham Alarms
What has happened to Banham Alarms? They have turned from a great company to an incompetent one where you are on hold forever and passed around departments to resolve simple issues. Their customer service is shocking - i have spent hours on calls and emails to try and get them to fix my alarm and also refund me for unauthorised charges taken from my account
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to spend so much time trying to resolve what should have been straightforward issues.
We strive to provide the high level of service our customers expect from Banham, and it is disappointing to learn that we fell short on this occasion. We would like the opportunity to investigate both the alarm fault and the charges on your account as a priority. I can see that we are already in contact with you regarding this complaint, and we look forward to hearing from you so that we can investigate these matters further and work towards a resolution.
We sincerely apologise for the inconvenience and frustration this situation has caused, and we appreciate you bringing these concerns to our attention. Your feedback is important to us and helps us identify areas where we need to improve.
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Excellent and precise annual service…
Excellent and precise annual service provided by David
18. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Adam was very thorough
Adam was very thorough. Explained everything he was doing. Answered all my questions. Good job.
18. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments.
Kind regards
Debbie
Banham Customer Service Team
Thank you to Ollie OC at Banham Kensington!
Thank you to Ollie OC at Banham Kensington. Excellent service, with lots of personalised aesthetic advice. He even helped us change the locks for a different finish when we changed our mind about what suited our door. Much appreciated and of course a very high quality product too :).
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Kensington showroom and will be sure to pass your comments onto Ollie.
Kind regards
Debbie
Banham Customer Service Team
The people behind Banham
Sometimes it is not just about the Brand or the Quality behind a name, it is about the people who make it so. I was served by a wonderful, good natured, and good humoured lady- Ms Christine Gates, who helped me though the process of a Banham installation explaining details of my order professionally and who was determined to resolve my issue and to accommodate. Thank you Christine, it's people like you who maintain the Banham reputation! What an asset you are to your establishment.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Banham Group
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Christine. Providing professional, knowledgeable, and personable service is something we pride ourselves on at Banham, and it is fantastic to know that Christine was able to guide you through the installation process, answer your questions, and help resolve your issue with such care and determination.
Your kind words will certainly be shared with Christine, who will be thrilled to know that her efforts made such a positive impact. Thank you once again for your feedback and for choosing Banham.
Kind regards
Debbie
Banham Customer Service Team
Aaron the service engineer was great
Aaron the service engineer was great. Polite, quick and competent. Thank you
18. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Antwort von Banham Group
Thank you very much for taking the time to leave us a 5-star review. We are pleased to hear that David was extremely professional and efficient. We will ensure we will pass your comments on.
Kind regards
Debbie
Banham Customer Service Team
Your representative was cheerful
Your representative was cheerful, friendly and methodical. It's very reassuring to have regular check-ups like this. Many thanks!
17. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Arrived on time.
Arrived on time.
Quick testing
Helpful to answer questions and explaining things.
No complaints.
17. August 2026
Antwort von Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
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