As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our heating engineer responded same day our call indicating a fault with our boiler, which he diagnosed was 'probably' the pump or sensor - as the boiler was under warranty he assisted in registe... Mehr ansehen
Unternehmen hat geantwortet
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
Unternehmen hat geantwortet
Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Akzeptabel
1574 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Issue solved quickly
2. Dezember 2024
Antwort von Ariston UK
Dear Tony, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue diagnosed quickly
Issue diagnosed quickly, part ordered and on visit to fix the part it was done expertly even picking up the fact that the air balloon inside the expansion tank had collapsed.
6. Dezember 2024
Antwort von Ariston UK
Dear Graham, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The technician was friendly and…
The technician was friendly and helpful. We had a leaking problem which was not resolved with the first valve replacement so they had to get more replacements as the boiler started leaking 5 days later. There was a delay in getting the rest of the parts in which the leak got worse but after a call informing them it was done quickly. thank you Andy.
22. November 2024
Antwort von Ariston UK
Dear Derek, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards,
The Ariston UK Team
Second visit to fix the leak from our…
Second visit to fix the leak from our boiler was no more successful than the first.
The engineer told us that he has ordered some parts, but we do not know when these will arrive.
6. Dezember 2024
Antwort von Ariston UK
Dear Andrew,
as per our records the boiler has been repared successfully, and was lefted
operational by our service partner after the last visit. If you are still experiencing issues please feel free to contact our Customer Service at 03332408777
KIndest Regards
Ariston Customer Relations Team.
No boiler breakdown over at weekends?
Very courteous staff who promptly arranged for an engineer ro contact me, once I got in touch with someone at Ariston, but not being open til Monday after 6pm on a Friday and with no emergency number for breakdowns meant that they couldn't be contacted and nothing done over the weekend, until Monday morning!
30. November 2024
Antwort von Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Good
Very affable informative engineer.Turned up on time.Didn’t have to wait for an appointment
28. November 2024
Antwort von Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Whilst it has taken several weeks to…
Whilst it has taken several weeks to resolve, eventually my very technically difficult problem was fixed by the two engineers that arrived.
4. Dezember 2024
Antwort von Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Brilliant service
Arrived on time as promised. Very helpful and polite and explained everything as he went along. Problem solved, everything left tidy ….. happy customer
27. November 2024
Antwort von Ariston UK
Dear Mrs Wood, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
After abit of misunderstanding Ariston has put things right and they have sorted the issue with the invoice out. Thankyou Ariston for sorting the issue.
Bought a brand new Static which has the Ariston boiler fitted. Our gas engineer came to commission our boiler which serves hot water and radiators. This boiler is brand new never been used. We have warranty on the boiler. They noticed the water pipes leaking on start up so they couldn’t continue to commission it. They on our behalf contacted Ariston to attend to solve the leak. Ariston engineer said he couldn’t mend it due to the boiler needing emptying and refilling. As our sites water is now turned off until March 2025. He said he can’t mend it until March even though he had the replacement part in his van. Today they’ve sent us a call out fee of £99 which they say it’s a non warranty call out. Am I missing something here, why is a brand new boiler never used not under warranty. It’s not a leak on the water pipe into the van, it’s on the pipe work that was already on their boiler.
21. November 2024
Antwort von Ariston UK
Dear Tina, we thank you for yur comment. Customer Service's manager and is currently working on your case and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
boiler repair
Very quick response to my request for engineer to repair my faulty.Ariston clas net 38 boiler.Imust add this is the first time in over six years.
24. Oktober 2024
Antwort von Ariston UK
Dear Mr Tompkins, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Desperate to avoid responsibility
Engineer claimed our installation paperwork was lying (although he hadn't seen it) and that the magnaclean hadn't been emptied cleaned during the previous 2 services (again claiming paperwork confirming it had been was wrong, although he didn't open to look himself to see if it were clean).
Very eager to blame anyone else for the issue and repeatedly said it wasn't a boiler fault.
All installation requirements were followed and documented, all services since were also on spec and documented but still the boiler failed after only 2.5 years. Invoice from boiler co but no written info on why they were charging us/what the issue was officially recorded as etc, only a bill.
No email receive details asking for the reasons several times. Only response to this issue was here, and inaccurate.
2. Dezember 2024
Antwort von Ariston UK
Dear Customer, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the plate heat exchanger was blocked with debris. Our service partner removed and cleaned the part, he also advised to get system cleaned.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
The above information was also sent by email when the intervention was requested.
Kindest regards,
The Ariston UK Customer Relations Team
Reacted positively to my problem
Reacted positively to my problem, and solved it in acceptable time.
28. November 2024
Antwort von Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Pompa di calore…
Vorerei ringraziare pubblicamente la Ariston per avermi sostituito la pompa di calore malgrado la garanzia fosse finita. C'era stata una piccola perdita di gas quando era in garanzia e in quel momento abbiamo aggiunto gas perchè non conoscevamo il motiva di tale perdita. A distanza di 3 anni il gas era nuovamente fuoriuscito per cui la Ariston ha deciso di sostituire la pompa di calore. Grazie.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Franco, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us. Even if in this case, we believe, you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/
Kindest regards,
The Ariston UK Customer Relations Team
Issue resolved
There was an inital mishap in scheduling due to some issue in the articulation between the UK call centre and their Irish support team, which led to a delay in getting an Ariston technitian to look at our boiler. Once that hurdle was overcome, I was very pleased with the friendly treatment throughout the process and the knowledgeble handling of the issue.
28. November 2024
Antwort von Ariston UK
Dear Ivan, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. However we confirm that the case has been internally escalated and the Customer Service's manager is currently working on your case. We will provide an update at the soonest.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Excellent service
Quickly organised a callout. Efficient and resolved quickly resolved problem.
28. November 2024
Antwort von Ariston UK
Dear Jelo, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
the reason gave only two stars is the…
the reason gave only two stars is the time it took for the engineer to arrive. My boiler went faulty on monday evening so i phoned customer services but they had finished for the day, soon Tuesday morning i phoned again and was told a service provider will phone me.i got the call on wednesday afternoon and was told there was no engineers in my area (north manchester), and the soonest they can get someone over from north wales was monday 11 am.
the engineer came over and we had hot water within a half hour with was great so my beef isn't with the engineer who was very good, its with ariston for the amount of time it took to resolve a small fault.
maybe they should have more engineers.
2. Dezember 2024
Antwort von Ariston UK
Dear Mr Bingham, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. In addiction to that unfortunately not all the service partners are available on week ends.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Arrived on time and installed the part…
Arrived on time and installed the part quickly. Excellent customer service
25. November 2024
Antwort von Ariston UK
Dear Simon, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Uk contactable office
Uk contactable office, unable to fully understand the spoken language.
16. November 2024
Antwort von Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
called customer services 5 times before…
called customer services 5 times before an engineer was dispatched to the house to attend the boiler.
total time from initial warranty call to an engineer calling was 2 weeks.
28. November 2024
Antwort von Ariston UK
Dear Sarah, we apologize for the delay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
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