As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then b... Mehr ansehen
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Das sagen Bewerter
Our heating engineer responded same day our call indicating a fault with our boiler, which he diagnosed was 'probably' the pump or sensor - as the boiler was under warranty he assisted in registe... Mehr ansehen
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
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Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... Mehr ansehen
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Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Akzeptabel
1574 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Came first time said nothing wrong 5…
Came first time said nothing wrong 5 days no heat it worked then stopped working again another 5 days no heat wea are 75 and 83 came yesterday and found what was wrong why was it not found first time I paid 99 the last time but won't be paying it this time he said it hasn't been serviced properly my man has been doing my services for 10 years with no problem
28. November 2024
Antwort von Ariston UK
Dear Christine, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the boiler was locking out on ignition failure, he found the condenser Tara blocked at the top and also the rubber hose going to main hexchange. The engineer cleared the blockage and the boiler is now working. Has explained by our Service Partner this was caused by a poor servicing. As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
Defective boiler under warranty
The repair took a very long time.But I appreciate that they came and tried to solve it.
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Mihaela, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Antwort von Ariston UK
Dear Mark, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Engineer appeared to know what he was…
Engineer appeared to know what he was doing.hopefully now the problem is sorted.
27. November 2024
Antwort von Ariston UK
Dear Pat, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
no problems with Ariston,very easy and…
no problems with Ariston,very easy and quick, sub contract enginneer has a vendetta against previouce cotractor that installed our boiler,always looking for installation faults,to stop him working on it,still have faults after last visit.
20. November 2024
Antwort von Ariston UK
Dear Irene, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Maintenance Technician
Very difficult dealing with people on the help line for warranty. Engineer who came was brilliant however you don't allow the Engineers to carry spare parts and our boiler could have been fixed on the first visit by the Engineer.
27. November 2024
Antwort von Ariston UK
Dear Customer, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Antwort von Ariston UK
Dear Darren, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the system was losing pressure, he informed you that couldn't find leaks on boiler and suspects that the leak is on the pipe work.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system (such as this case), or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
Due stelle come gli anni che ha…
Due stelle come gli anni che ha funzionato il mio scaldabagno Velis Evo 100 litri. La pulizia ora mi costa 500€ e trovo spropositato. Tutta questa elettronica è un danno. Guastabilita programmata!
26. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Raffaele, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Full and extensive investigation of the…
Full and extensive investigation of the irregular fault with my boiler. Between the engineer on site and his backup support from the office the fault was identified , the boiler ignition settings were adjusted and fire fires up silently.. Thanks
24. November 2024
Antwort von Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great Service, Prompt, Helpful and Efficient
I booked a warranty appointment for my boiler, it was prompt, staff on the telephone were very helpful, the engineer attended and was superb. Changed the necessary part. Great Work - keep up the great service, many thanks.
21. November 2024
Antwort von Ariston UK
Dear Mr Flood, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
It took about 3 weeks to fix my ATAG…
It took about 3 weeks to fix my ATAG boiler which Ariston kindly bought out the company ATAG, which undoubtedly will mean a lack of supply of parts i may need in the future . I belted home for an appt to fix it (as if you’re not there at home they will bill you £600 for non attendance) only to find no engineer , as they had cancelled the appt via email 2 hours before . So where’s my £600 for engineer non attendance then ? I guess that, after the warranty period on he atag expires , when it breaks down next it will be scrap due to no parts .Not a happy bunny right now . The part took 2-3 weeks to arrive , the part was for sale on eBay for next day delivery btw.Only bonus we had ,was it saved £100 on gas as it wasn’t working . Log burner was in overtime .
22. November 2024
Antwort von Ariston UK
Dear Mr Smith,
We thank you for your comment, it is very important to us.
We strive every day to improve the quality of our service.
We would like to investigate your case furder if you would kindly send us more details about this matter on customer.relation@ariston.com
Kind regards,
The Ariston UK Team
First class service all round First…
First class service all round First class engineer thank you very much indeed well done
22. November 2024
Antwort von Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Can't fault the engineer who arrived
Can't fault the engineer who arrived, very friendly. But the fact that despite stati g what the exact issue was to the service reps who booked the appointment, the engineer was sent without parts to repair the fault, resulting in a wasted day off work to accommodate the booking and will require another to hopefully resolve the issue. All day appointments are given, where a timed slot could be booked, overall poor service varying the engineer themselves.
21. November 2024
Antwort von Ariston UK
Dear Mr Marshall,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our engineer friendly and approachable, and we’re sorry to hear about the inconvenience caused during your appointment.
Our engineers always strive to provide the best service possible. To ensure accurate repairs, they first assess the situation on-site to confirm the issue and determine the exact parts required. Carrying every possible part for every scenario would unfortunately be impractical due to space and weight constraints. This approach helps us to minimize errors and ensure that the correct parts are installed when they return.
Regarding the all-day appointment window, we understand how challenging this can be, especially when scheduling around work. Our engineers aim to be as precise as possible, but some repairs may take longer than anticipated, and we appreciate your understanding as we work to help every customer thoroughly and efficiently.
We value your feedback and are always looking for ways to improve. If there’s anything further we can do to assist, please don’t hesitate to reach out directly to our customer service team. We’d love the chance to make things right.
Best regards
The Ariston UK Team
Engineer arrived on time and sorted out…
Engineer arrived on time and sorted out fault with speed and efficientsy.
Thankyou.
20. November 2024
Antwort von Ariston UK
Dear Richard, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston combi boiler had 9 breakdowns…
Ariston combi boiler had 9 breakdowns in 1 week with two service visits. Our recent engineer who visited yesterday said at last I think we have been sent the correct parts. Indeed once repaired it has worked perfectly for two days
21. November 2024
Antwort von Ariston UK
Dear Ian, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Faulty Ariston VLS Evo 80
We purchased the Ariston VLS Evo 80 version of electric heater whilst we were building a garden room. Due to delays in the build the water heater didn’t get installed until later on in the year. Once installed we had lovely warm water, enough to supply a small bathroom with shower and a kitchenette. This boiler worked brilliantly for around 9/10months before we experienced a fault.
The boiler all of a sudden kept tripping the electric consumer unit. With multiple tests carried out by an electrician we managed to pin point the problem to the boiler. Every time it tried to boot up it would trip meaning that we can’t even turn the boiler on.
Having contacted our supplier and being passed onto Ariston we were advised that if we hadn’t register the device we would not be entitled to the 5 year warranty and because it was purchased more than a year ago we also sat outside the standard 1 year warranty. I don’t even remember seeing a warranty set up guide with the boiler pack. Ariston have not really made much effort to help or direct us into fixing the problem and therefore we are stuck without hot water. It seems it would be cheaper to replace the unit rather than fix it meaning we have an awful waste issue. It’s a lot of boiler to throw out after 10 months of use and completely unsustainable.
I like the design and how compact the boiler is however I do not appreciate the “throw away” mentality I now seem to be facing.
Stay away if you need long term product efficiency and customer service.
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
Thank you for sharing your experience, and we’re truly sorry to hear about the challenges you’ve faced with your Ariston VLS Evo 80.
Regarding the warranty, we’d like to clarify that the registration process is essential for activating the extended guarantee, as clearly mentioned in the Warranty Terms and Conditions https://www.ariston.com/en-uk/warranty/. This process ensures that all customers are treated equally and that we can provide the necessary support promptly and efficiently.
Information about the registration procedure is included in the product's documentation, and we encourage all customers to complete this step upon installation to secure their extended warranty.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear Brian, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Scaldabagno Ariston Velis 80 litri elletrico
Prodotto che ha funzionato in modo impeccabile per 5-6 anni fino a due gg fa quando improvvisamente l'acqua ha iniziato a uscire ad altra pressione da sopra(deformando il coperchio) e da sotto.
Chiamato il tecnico ha constatato la rottura di uno degli 2 vasi che riscaldavano l'acqua,quindi prodotto da sostituire.Con tutta la tecnologia comunque l'apparecchio non ha dato indicazione di un guasto,nemmeno quando ho premuto per 5 secondi il tasto on off,trovo la situazione pericolosa, acqua bollente a pressione che va ovunque in giro per la casa,perfino sulla soffitta non è proprio il massimo.Fortunatamente è successo di domenica mattina mentre mi trovavo in casa altrimenti immagino poteva andare molto peggio.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer, we believe you meant to reach the Italian branch of Ariston, please refer to : https://www.ariston.com/it-it/ in order to find contact details for Customer Service to assist.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear Thomas, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent response to my problem,your…
Excellent response to my problem,your engineer was on site as requested and diagnosed the problem very quickly. The faulty part was ordered and fitted within 3 days and although I was out of the country during the second visit to fit the spare part my son was at home and your engineer fitted the part and from the current info from my son, the boiler is now up and running OK.
I thank you for your prompt response in this matter and will be back home on 21/11/2024 and look forward to further trouble free boiler problems.
Regards,
Jim Rennie
17. November 2024
Antwort von Ariston UK
Dear James, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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