As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our heating engineer responded same day our call indicating a fault with our boiler, which he diagnosed was 'probably' the pump or sensor - as the boiler was under warranty he assisted in registe... Mehr ansehen
Unternehmen hat geantwortet
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
Unternehmen hat geantwortet
Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Akzeptabel
1574 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Boiler guarantee repair.
Prompt service,
Repair swiftly carried out by a friendly, knowledgeable engineer.
20. Dezember 2024
Antwort von Ariston UK
Dear James, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston Fast Evo x scaldabagno a gas a…
Ariston Fast Evo x scaldabagno a gas a dir poco scandaloso, dopo 2 anni si è guastato e mi è stato sostituito in garanzia. Il secondo dopo 2 anni l'ho buttato, all'accensione faceva un botto assurdo, nonostante fosse stata fatta la manutenzione dai tecnici Ariston. Al prodotto dò una stella perché meno non si può. Non compratelo perchè non vale nulla. All'assistenza dò 5 stelle perché hanno cercato in tutti i modi di risolvere i problemi. Ariston 👎🏻
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Francesco, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Engineer was grest
Engineer was on time, very cheerful and knowledgeable. Fixed the boiler in no time and helped me set the timer too. Would recommend to anyone.
19. Dezember 2024
Antwort von Ariston UK
Dear Miss Jones, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
One of the worst boilers I have had the…
One of the worst boilers I have had the misfortune of having installed, only five years old, and has numerous repairs and just this year I had to pay for 3 repairs.
The 8-year warranty is useless, complained on many occasions to Ariston they are based in Italy and could not careless. Just endless emails that make no difference. Will rip out this crap boiler and take Ariston to small claims court, this boiler is not fit for the purpose. Please do not buy Ariston boilers.
19. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Sardar, as our customer service team informed during the phone calls the warranty on this product has expired. The Clas HE evo 30 has standard 5 years manufacturers warranty, not 8 yeast as the newest Clas models (Clas one, Clas system one and Clas one R). We are currently waiting for the information requested, to evaluate your case with Customer service manager; we kindly require the annual service records and commissioning certificate, along with recent jobs arranged privately and reports. However we can assure that your case has been internally escalated and our Service's manager is currently working on it and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
Very quick and efficient call-out and…
Very quick and efficient call-out and problem dealt with.
18. Dezember 2024
Antwort von Ariston UK
Dear Tim, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Thank you but still not fully fixed
Thank you for attending fairly rapidly, however the tenants reported a second leak after the repair technician left, so the agency Leaders will be in touch again.
19. Dezember 2024
Antwort von Ariston UK
Dear Miss Souster, we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Thank you very much for your patience.
Kind regards,
The Ariston UK Team
Arrived on time and was very …
Arrived on time and was very thorough in sorting out the boiler.
18. Dezember 2024
Antwort von Ariston UK
Dear Dave, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
An excellent job completed.
The engineer came when planned. He was polite and extremely thorough. We have been extremely pleased with the service.
11. Dezember 2024
Antwort von Ariston UK
Dear Richard, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Antwort von Ariston UK
Dear Lisa, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
What a dreadful after sales service
What a dreadful after sales service, i wouldn't buy a box of matches off this company.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Harold,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
We would like to investigate this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
MP2137 Knaphill Junior School HTG Distr
We contacted you regarding a suspected warranty claim on behalf of a school, which had no heating. There was no urgency to resolve the issue just send out emails. Finally sent an engineer that couldn't identify the problem and ordered parts which we are still waiting on. No date for when parts will be available, when the engineer will attend, let alone a fix!
16. Dezember 2024
Antwort von Ariston UK
Dear Martin,
we thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service. We are constanlty monitoring on your case after sending across an urge for the engineer to contact you soon to arrange a visit.
Kind regards,
The Ariston UK Team
Antwort von Ariston UK
Dear Alison, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The response to our call was…
The response to our call was brilliant,an engineer came the next day and fixed the problem.
6. Dezember 2024
Antwort von Ariston UK
Dear Karen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
4 stars reflects Nuzrat Jabar
Only not giving 5stars because of the initial experience.
The 4stars only reflects the service from Nuzrat Jabar a senior manager at Ariston who took hold of my matter after 5weeks of no progress and swiftly dealt with the partner engineers, parts etc to resolve the matter within a few days. Thank you so much Nuzrat you dealt with this superbly and it's only due to your efforts and resolution I've given 4stars.
Otherwise I would be giving this 0stars.
5. Dezember 2024
Antwort von Ariston UK
Dear Mr Ullah, we deeply apologize for the dalay with the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Couldn't be better!
The necessary repair was reported by the servicing engineer on Monday morning and the part was replaced on Wednesday afternoon.
Every stage from phoning Ariston to completing the job was handled efficiently and courteously. Well done!
12. Dezember 2024
Antwort von Ariston UK
Dear Mr Parkinson, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A very fast and efficient service
A very fast and efficient service, given the fact I had no heating.
12. Dezember 2024
Antwort von Ariston UK
Dear Mrs Roche, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Not impressed with the helpline...
my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned at 11.50am on Monday and was told they would put it though as an emergency. The local company that you use did not get the email till late Monday evening by which time all the engineers had been allocated the jobs for the next day.
The engineer arrived on Wednesday morning and it took him about 15 minutes to fix the boiler, well done to the engineer shame we can't say the same about the person who took the original call for help.
11. Dezember 2024
Antwort von Ariston UK
Dear Mr&Mrs Robins, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Mended and up n running.
4. Dezember 2024
Antwort von Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The engineer always pleasant and fixed…
The engineer always pleasant and fixed the problem with my boiler quickly. Would recommend.
19. November 2024
Antwort von Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Top class service from Ariston
Contacted Ariston, they were very helpful from the start, booked me an appointment which was fine. Then received a call from the engineers to arrange a time and date. All arranged but then I had to change it which wasn’t a problem. The engineer arrived and was very friendly and helpful, sorted the issue in super quick time. Highly recommended
10. Dezember 2024
Antwort von Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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