As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then b... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our heating engineer responded same day our call indicating a fault with our boiler, which he diagnosed was 'probably' the pump or sensor - as the boiler was under warranty he assisted in registe... Mehr ansehen
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Mehr ansehen
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Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... Mehr ansehen
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Unternehmensdetails
- Hersteller
- Heizkesselhersteller
- Anbieter von Heizkesseln
- Anbieter von Elektrogeräten
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Ariston UK
Vom Unternehmen geschrieben
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktinformationen
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Vereinigtes Königreich
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Akzeptabel
1574 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Scaldacqua elettrico ANDRIS LUX ECO 30/5 EU
Ho acquistato uno scaldacqua elettrico, modello ANDRIS LUX ECO 30/5 EU, a fine aprile del 2022.
A gennaio 2025 lo scaldacqua è andato prima in blocco, poi sembrava essersi nuovamente stabilizzato, peccato che non scalda più l'acqua: tutto ciò in pieno freddo inverno e con l'influenza! Ho chiamato il centro assistenza più vicino (Milano), anche perchè il servizio clienti Ariston NON RISPONDE MAI, e mi è stato detto che probabilmente il problema era un accumulo di calcare, ma che la pulizia sarebbe costata più dello scaldacqua...risultato: lo scaldabagno è da sostituire, con tutti i disagi e gli oneri economici che ne derivano. Davvero un PESSIMO PRODOTTO, programmato per autodistruggersi dopo poco più di due anni! Vergogna!
26. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Mila, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Ho comparato una caldaia Ariston Cares…
Ho comparato una caldaia Ariston Cares 16 kw, la maggior parte dei componenti é fatta in plastica scadente, appena é scesa la pressione dell'acqua da 1,5 bar a 0,5 bar si é danneggiata la pompa dell'acqua e un altro componente, é stato necessario sostituirli entrambi, é bastato un piccolo gradiente di temperatura si 20 o 30 gradi per danneggiare irreversibilmente la pompa ed altro, bisogna fare molta attenzione alla pressione del circuto acqua, se si abbassa troppo i componenti in plastica si deformano e li dovrete sostiutire !!!
22. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Very Bad
Bought a new water heater, been leaking water since the start. They sent a technician but tipically in Portugal they are to lazy to do anything, told us it was normal.
Very dissatisfied!!!! Would NOT recommend!!!
Hope they solve this issue fast
1. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear customer, thank you for contacting us. Please note this page is reserved to Ariston UK; if you want to discuss an issue regarding a different market (e.g. Portugal) we recommend you contact the correct branch by selecting the right country at www.ariston.com.
Kindest regards,
Ariston UK Customer Relation Team
Terrible customer service and lack of…
Terrible customer service and lack of goodwill DON'T BUY ARISTON! Our Ariston boiler is just under 14 months old and is faulty but because we didn't register for the additional warranty in time Ariston are refusing to repair it or even supply any required parts as a goodwill gesture.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Customer,
we thank you for your comment, it is very important to us. We are sorry to hear that.
If you wish to discuss this case further, kindly send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
2022 my last problem with this boiler we want to no what was the problem also was there a part fitted & what part this is my 4th time asking its for my engineer please jim.macmahon
Writing for a response from you i sent 3 requests
19. Dezember 2024
Antwort von Ariston UK
Dear Mr. McMahon,
according to our engineer's report for task 502122, during their last visit they found the boiler is leaking due to a contamination of the heating water the customer has had it flushed but I've advised it would have to be checked again before any work is carried out.
Please note that according to our Warranty Terms & Conditions the contamination has put the boiler out of warranty and an invoice of 99£ has been raised for non-warranty callout charge.
Kind regards,
The Ariston UK Team
Further to your response to my review
Further to your response to my review, I would like to clarify that this incident did not start on 23rd December but on 25th October. Please refrain from portraying me as a fussy consumer. Your service has been appalling.
As someone who manages over 300 properties, I have instructed my contractors to cease installing Ariston Boilers due to the poor post-warranty service. I cannot, in good faith, recommend this service to any landlord. If this boiler had not been under warranty, the issue would have been resolved within a couple of days.
I hope this feedback is taken seriously to improve your future service offerings.
7. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Jo,
we are very sorry, our previus response was based only on the task reported. We meant to explain the reasons why the repair was delayed.
As per our records there was a previous issue related to a contaminated system and we required the system to be flushed before returning as per warranty T&C.
If you wish to discuss this case further we remain available for you on customer.relation.uk@ariston.com
Kindest regards,
The Ariston UK Team
Excellent young man who fixed the…
Excellent young man who fixed the problem with care and was personable.
27. Dezember 2024
Antwort von Ariston UK
Dear Jilly, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The call centre were amazing and…
The call centre were amazing and arranged an engineer to come out. I phoned mid day ish on Friday and the engineer came out late morning on the Monday. He was knowledgeable and very polite. He didn’t have the part needed on
The van but arranged another visit on Tuesday to fit the part needed. He left no mess and the job was completed in the time he specified. I was very pleased with the service from all at Ariston and can definitely recommend.
31. Dezember 2024
Antwort von Ariston UK
Dear Jill, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Continua la mia bruttissima avventura…
Continua la mia bruttissima avventura con la caldaia, dopo tanta insistenza e dopo essere stato 2 giorni senza acqua calda e riscaldamento il 23 mi sostituiscono la caldaia , ma dopo 1 ora si guasto il ventilatore ( cod 612) sostituito ,il giorno successivo perde acqua dal vassoio recupero acqua condensa, dopo vari tentativi non perde più acqua dal vassoio, oggi pomeriggio di nuovo perde acqua e di nuovo si guasta il ventilatore (cod 612) chiamato l assistenza mi dice che viene dopo domani , ma lui nn può fare più nulla , se voglio devo denunciare l ariston perché lui non puoi sostituirmi più la caldaia
Ps...ho fatto vigilia di natale è natale senza riscaldamento
Penso che sostituirò la caldaia e marca a mie spese e chiederò risarcimento all ariston
28. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Vincenzo, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Happy Day! And happy water heater. de
The engineer arrived when he said he would and was very efficient. Pleasant young man and the work was carried out with no problems or delays.
27. Dezember 2024
Antwort von Ariston UK
Dear Hazel, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I felt very confident with the girl…
I felt very confident with the girl that came to do the repairs. She knew what she was doing.
27. Dezember 2024
Antwort von Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The plumber was knowledgable punctual…
The plumber was knowledgable punctual and friendly and fixed the issue on visit 1
9. Dezember 2024
Antwort von Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They have rude staff on the phone !!
They have rude staff on the phone !!
Don’t buy ariston !!
27. Dezember 2024
Antwort von Ariston UK
Dear Customer,
we thank you for your comment, it is very important to us. We are sorry to hear that. We strive every day to improve the quality of our service.
If you wish to discuss this case further, kindly send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
O K the fitter that you sent did not know his job very well
O K the fitter that you sent did not have a clue what he was doing and found fault with the pump and he replaced that, It has cut out a few times since that but we managed to get it going agin,
28. November 2024
Antwort von Ariston UK
Dear Tom,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Boiler leaking two days before Christmas
I phoned Ariston customer service just after ten in the morning of December 23rd and by 3in the afternoon my leaky boiler had been fixed by a young man called Luke from Status fantastic service I was amazed they were even working so close to Christmas.ten out of ten for Ariston Status and Luke thankyou all and a very merry Christmas to you all
24. Dezember 2024
Antwort von Ariston UK
Dear Anita, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Rapid response and professional
Rapid response and professional
Technician was well prepared and skilled, he fixed the problem quickly. Highly experienced.
24. Dezember 2024
Antwort von Ariston UK
Dear Adrian, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent service
Excellent prompt service following a fault covered by warranty on my elderly mother’s boiler. Engineer very polite and efficient.
17. Dezember 2024
Antwort von Ariston UK
Dear Helen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great Service
Great Service, Excellent product knowledge had all the parts needed. Would recommend anybody.
23. Dezember 2024
Antwort von Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
We had a boiler installed which leaked…
We had a boiler installed which leaked so we took it off the wall and because of that they will not cover the warranty full stop.
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Ariston UK
Dear Marnie,
as per Ariston Warranty T&C: "The boiler must be installed in accordance with the manufacturer's instructions. Failure to comply with this condition will result in any guarantee being withdrawn.
The Warranty does not include the repair and/or replacement of Products by Ariston where the malfunction or damage has arisen from failure to comply with the correct installation, maintenance or servicing procedures for the Product as laid out in the installation and servicing manual supplied with the Product, which are also available to download from Ariston’s website; the manufacturer's Warranty does not recognize also any modification or alteration of the Product carried out without prior permission or authority from Ariston."
We naturally remain available for any further comments on customer.relations.uk@ariston.com
Kindest Regards
Ariston Uk Customer Relations Team.
Antwort von Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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