The Answering Service Care team has been very helpful and taken the stress off of our small business while still allowing us to gain clients. I love that they check in on a regular basis to make sure... Mehr ansehen
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Das sagen Bewerter
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Mehr ansehen
Unternehmen hat geantwortet
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Mehr ansehen
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Answering Service Care
Vom Unternehmen geschrieben
Answering Service Care (ASC)
Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.
Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.
Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.
Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.
Why Choose ASC?
- Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.
- Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go away.
- A human is always one request away: callers can ask for a live agent at any moment and the AI hands the call over smoothly, context and all.
- You decide the split: choose which call types and workflows run on AI and which always reach a live agent, then review transcripts, summaries, and outcomes and adjust anytime.
- Turn missed calls into booked jobs: we do not just take a message, we qualify the lead and put the appointment on your calendar.
- Handle web inquiries with 24/7 live chat and two way SMS: customers reach you the way they prefer, and every conversation lands in one inbox.
- Outbound campaigns that bring customers back: appointment reminders, follow ups, renewals, and reactivation calls that grow revenue from the list you already have.
- Give a great first impression: trained professionals make every interaction count and capture the details that matter.
- Works with the tools you already use: 7,000+ integrations across CRMs, calendars, ticketing, and dispatch platforms.
- Web and mobile app: manage your communications from anywhere.
- HIPAA compliant secure messaging: every message and record handled with the utmost care and compliance.
- Plans that scale with you: month to month starts at $40 with no long term contract, and annual plans add more value and bigger savings. Both scale with you as your business grows.
- We Get It, So You Don't Have To!
Discover more benefits and tailored solutions for your business:
Live agents, AI, or both. We turn your conversations into your customers.
Vom Unternehmen geschrieben
- 24/7 live agents, trained on your script
- Our agents in New Jersey, North Carolina, and Florida work 24/7/365. They greet callers with your script, qualify leads, book appointments, and get you the message the way you want it.
- AI that answers in 80+ langauges, and knows when to escalate to a live agent
- Our AI answers on the first ring, handles unlimited calls at once, and speaks 80+ languages. You pick the workflows, and any caller who asks for a person reaches a live agent mid call.
- Your chats, texts, and follow ups, covered too
- Website visitors get real answers, not a contact form. We text customers back, and our outbound calls handle reminders, follow ups, and win backs that earn revenue from your existing list.
- Fifty years of trust, starting at $40 a month
- Month to month starts at $40, no long term contract required. Annual plans add more value and bigger savings. Behind both: one family, three generations, 4,000+ businesses covered since 1974
- Security and compliance your industry demands
- Secure messaging, HIPAA compliant workflows for healthcare, confidential intake for legal and finance, and transcripts, summaries, and dispositions for every interaction. See our Trust Center.
Kontaktinformationen
441 S State Rd 7, Suite 2, 33068, Margate, Vereinigte Staaten
- (800) 770-0442
- sales@answeringservicecare.com
- answeringservicecare.com
Focus on growth. We'll handle the rest.
4.2
Gut
124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very friendly helpful and knowledgeable…
Very friendly helpful and knowledgeable solved the problem quickly!
11. März 2023
Antwort von Answering Service Care
Hi Kim, thank you for the feedback. It's been a pleasure serving as an extension of your business over the past few years!
Antwort von Answering Service Care
Hi Dr. Meltzer, thank you for taking the time to share the feedback. It is greatly appreciated!
Professional staff
Professional staff. Very few problems. If we have a concern it is quickly fixed. Highly recommend their services.
11. März 2023
Antwort von Answering Service Care
Hi Donna, the feedback is much appreciated. It's been a pleasure working with each of your offices over the past couple of years!
your5 billing system stinks
correct your billing system, accept credit cards without addding to your already expensive sercie.
7. März 2023
Antwort von Answering Service Care
Hi Thomas, I'm sorry to hear about your concerns with our billing system. I will have your account manager, Isabel, reach out to provide more information on how you can avoid paying a credit card processing fee when paying your bill. We look forward to speaking with you soon and getting this issue resolved!
There is always a lack of…
There is always a lack of professionalism when i call in and inquire about our account.
9. November 2022
Antwort von Answering Service Care
Hi Karla, we are in the business of building relationships with our clients so it's disappointing to hear about this experience you've had when reaching out to us. I've asked your account manager, Isabel, to reach out to see what we can do to make things right. We look forward to speaking with you soon.
We have received complaints that long…
We have received complaints that long delays before the call is answered and transferred, also rude it some situations.
1. März 2023
Antwort von Answering Service Care
Hello, we take a lot of pride in being there to answer calls for our clients and provide a quality experience for you and your callers alike. I sincerely apologize if this hasn't been your experience with our service. I've asked your account manager, Liza, to follow up with you so we can rectify these issues and regain your trust. We look forward to speaking with you soon.
All Operators are always very…
All Operators are always very professional and courteous. All information for all messages is always received in the message.
8. März 2023
Antwort von Answering Service Care
Hi Chris, thank you for taking the time to leave the feedback. It's been a pleasure doing business with your office over the years!
Once we got past the initial start up…
Once we got past the initial start up glitches a few year ago, they've been great. Easy to contact, easy to make any changes and great pricing.
3. März 2023
Antwort von Answering Service Care
Hi Laurie, we’re glad you gave us the opportunity to work with you and calibrate to make sure we’re providing you and your callers with a quality solution. Thank you for taking the time to leave the feedback, we look forward to working with you for many years to come!
We have had instances of not receiving…
We have had instances of not receiving priority phone calls from patients and/or commercial clients.
3. März 2023
Antwort von Answering Service Care
Hi Robert, thank you for taking the time to speak with Amy so we could clear up these concerns for you. As an extension of your business, we’re committed to doing everything we can to provide a quality experience for both you and your callers. If there’s ever anything else we can do to help, please don’t hesitate to reach out.
I really like how when I send emails
I really like how when I send emails, one person and sometimes two, email me right back with in 10 minutes to let me know that they received my request and have added or deleted an employee. They deliver excellent customer service!
2. März 2023
Antwort von Answering Service Care
Hi Robin, thank you for the kind words! We take a lot of pride in having a team of account managers available to assist with anything you may need, so your feedback means a lot to us. It’s been a pleasure providing service for you for 12+ years, we hope to do so for many more to come!
What a great team at Answering Service Care
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
2. März 2023
Antwort von Answering Service Care
Hi Rob, thank you so much for taking a moment to share your experience with our service. It's been a pleasure working with you over the years!
15 years with Answering Service and we are not moving !!
We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on
2. März 2023
Antwort von Answering Service Care
Hi Susan, thank you for your loyalty over the years! We appreciate you taking the time to share your experience and look forward to working with you for many more years!
only complaint at this time is…
only complaint at this time is customers telling us they stay on hold for too long.
2. März 2023
Antwort von Answering Service Care
Hi Karol, thank you for taking the time to leave the feedback. As an answering service we certainly understand the importance of getting your calls answered timely and we strive to keep wait times as low as possible. Your account manager, Liza, has reached out to see what adjustments we can make to earn that fifth star from you. Please feel free to give us a call back at 954-969-2498 at your earliest convenience.
It is a reacquiring problem that our…
It is a reacquiring problem that our calls take an unacceptable time to answer. We have called on several occasions to verify and the complaint hold true. I have asked for a manager to call to rectify and I get no follow up.
1. Februar 2023
Antwort von Answering Service Care
Hi Dr. Davenport, it's disappointing to hear this feedback about your experience with our service. As an answering service our first priority is ensuring we're getting to each of your calls in a timely manner and I apologize if this hasn't been your experience. Your account manager, Amy, has reached out with her contact information to make sure we are on top of getting this resolved for you. Please give us a call at your earliest convenience at 954-969-2498.
Consistent friendly Professional
We had been with Answering Care Service for 8-10 years. The service has always been consistent.
The fees are fair. Our messages are received timely and when you call for help you get a friendly professional capable of answering our questions the first time.
They have become a valuable extension to our offices in California and Colorado.
We look forward to continued relationship with Answering Care Service.
1. März 2023
Antwort von Answering Service Care
Hi Dorothy, thank you for the kind words. We take a lot of pride in having our team of account managers being available to help whenever you may need it; It's always nice to hear when these efforts are paying off. We look forward to the continued relation with Ross & Associates as well!
Incomplete messages
These are all different issues that we have experienced:
Some messages are sent with incomplete information.
Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided.
The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received.
There isnt a mention of you being our answering service so our Customer thinks they are speaking with us.
These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.
1. März 2023
Antwort von Answering Service Care
Hi Candace, thank you for the feedback. It's disappointing to hear you're running into these hurdles. As an extension of your business, it's important we are providing you with the full call details in your messages as well as asking any relevant questions.
I'm confident with a little collaboration we can get these concerns resolved. One of our account managers, Maria, has sent you an email and left a voicemail with your office in hopes that we can address these concerns ASAP. When you have a moment, please follow up with us at 954-969-2498 or WeCare@answeringservicecare.com and we will see what we can do to help.
Customer Compliants
I am getting a lot of complaints from my customers, and this is not the first time, I have been considering getting another service. Your company is not paying attention, please advise
1. März 2023
Antwort von Answering Service Care
Hi Carmine, we're disappointed to hear about your experience with the service. I've asked your account manager, Liza, to reach out to you to see what we can do to improve your experience and earn your trust. I understand you've already shared some feedback with her that we are looking into. We are in the business of building relationships and I'm confident if we keep the lines of communication open we can address any concerns you may have.
I'm very satisfied with them
I'm very satisfied with them. Easy to use, and it helps my workflow a lot. I would definitely recommend it to other companies as well.
9. Mai 2019
Bewertung ohne vorherige Einladung
Great service for any small business
I own a small plumbing company just east of LA. My business is my livelihood; and I trust the team at Answering Service Care with my business.
Their teams truly care about my callers and about doing a great job for my company. I get compliments routinely on the "nice receptionist" I have at my office. They are so good it's almost transparent.
I recommend Answering Service Care to anyone looking for a great impression for their business' calls.
20. April 2019
Bewertung ohne vorherige Einladung
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