The Answering Service Care team has been very helpful and taken the stress off of our small business while still allowing us to gain clients. I love that they check in on a regular basis to make sure... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Mehr ansehen
Unternehmen hat geantwortet
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Mehr ansehen
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Answering Service Care
Vom Unternehmen geschrieben
Answering Service Care (ASC)
Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.
Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.
Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.
Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.
Why Choose ASC?
- Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.
- Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go away.
- A human is always one request away: callers can ask for a live agent at any moment and the AI hands the call over smoothly, context and all.
- You decide the split: choose which call types and workflows run on AI and which always reach a live agent, then review transcripts, summaries, and outcomes and adjust anytime.
- Turn missed calls into booked jobs: we do not just take a message, we qualify the lead and put the appointment on your calendar.
- Handle web inquiries with 24/7 live chat and two way SMS: customers reach you the way they prefer, and every conversation lands in one inbox.
- Outbound campaigns that bring customers back: appointment reminders, follow ups, renewals, and reactivation calls that grow revenue from the list you already have.
- Give a great first impression: trained professionals make every interaction count and capture the details that matter.
- Works with the tools you already use: 7,000+ integrations across CRMs, calendars, ticketing, and dispatch platforms.
- Web and mobile app: manage your communications from anywhere.
- HIPAA compliant secure messaging: every message and record handled with the utmost care and compliance.
- Plans that scale with you: month to month starts at $40 with no long term contract, and annual plans add more value and bigger savings. Both scale with you as your business grows.
- We Get It, So You Don't Have To!
Discover more benefits and tailored solutions for your business:
Live agents, AI, or both. We turn your conversations into your customers.
Vom Unternehmen geschrieben
- 24/7 live agents, trained on your script
- Our agents in New Jersey, North Carolina, and Florida work 24/7/365. They greet callers with your script, qualify leads, book appointments, and get you the message the way you want it.
- AI that answers in 80+ langauges, and knows when to escalate to a live agent
- Our AI answers on the first ring, handles unlimited calls at once, and speaks 80+ languages. You pick the workflows, and any caller who asks for a person reaches a live agent mid call.
- Your chats, texts, and follow ups, covered too
- Website visitors get real answers, not a contact form. We text customers back, and our outbound calls handle reminders, follow ups, and win backs that earn revenue from your existing list.
- Fifty years of trust, starting at $40 a month
- Month to month starts at $40, no long term contract required. Annual plans add more value and bigger savings. Behind both: one family, three generations, 4,000+ businesses covered since 1974
- Security and compliance your industry demands
- Secure messaging, HIPAA compliant workflows for healthcare, confidential intake for legal and finance, and transcripts, summaries, and dispositions for every interaction. See our Trust Center.
Kontaktinformationen
441 S State Rd 7, Suite 2, 33068, Margate, Vereinigte Staaten
- (800) 770-0442
- sales@answeringservicecare.com
- answeringservicecare.com
Focus on growth. We'll handle the rest.
4.2
Gut
124 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast,friendly,service
Fast,friendly,service, with a smile is what I experienced!
Got everything I asked for and then some. Jennifer, you go girl! She's on it.
30. Januar 2024
Antwort von Answering Service Care
Hi George, we're happy to hear about your experience working with Jenn! Thank you for taking the time to leave the feedback, we look forward to many more of these great interactions with you!
Professional, Caring, and Reliable!
They go above and beyond to make sure all your needs are met. Everyone you interact with is kind, professional, and cares about your business. Highly recommend!
15. Januar 2024
Antwort von Answering Service Care
Hi Jorge, we appreciate you taking the time to share the kind words! We look forward to continue providing yourself and your callers with exceptional service!
Exceptional Service Beyond Expectations
As a small business owner, finding reliable and professional support services is crucial for our growth and customer satisfaction.
From the onset, Oneil demonstrated a remarkable understanding of our business needs. He tailored their services to fit our unique requirements, ensuring that every call was handled with the utmost professionalism and efficiency.
Luis provided great technical support, and both he and Oneil had a willingness to go above and beyond outside of regular business hours to help us get set up.
I highly recommend Answering Service Care to any business looking for a reliable and exceptional answering service.
3. Januar 2024
Antwort von Answering Service Care
Hi Cynthia, thank you for the feedback! As an extension of your business we believe it's critical to have a clear understanding of your business, and what you are looking to achieve, to ensure we are aligning our efforts with your goals. We're glad to hear that Oneil and Luis we're able to do that and we look forward to contributing to your team's success!
Prompt response time.
I like that I received a prompt response and sufficient information to answer any pending questions. I was able to pass the information along, since I was on a deadline to obtain information on the services that the company provides.
18. Dezember 2023
Antwort von Answering Service Care
Hi Kaydean, I'm happy we were able to assist and provide quick answers to your questions. We'll be in touch to see how we can earn that 5th star from you!
Amazing partner and sister company!
16. Dezember 2023
Employees are professional
Employees are professional, knowledgeable and always willing to assist. We have been with Answering Service Care for 25+ years and appreciate the partnership. Wonderful service. Outstanding care.
12. Dezember 2023
Service is appreciated
Service is appreciated. Clients have told us that the hold time is a little lengthy but besides that our callers have a great experience.
28. November 2023
Reliable and Dependable Always!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
31. Oktober 2023
Wonderful service
31. Oktober 2023
I have no idea why this spam cookie…
I have no idea why this spam cookie factory emailed me. Why don't you guys bother someone else?
31. Oktober 2023
Answering Service for a busy Medical Practice
We have tried other answering services none of them compared to Answering Service Care. They have excellent phone skills, our patient's are never left on hold. The calls are answered by the 3rd ring. The messages are well taken and complete. Best of all they screen the calls very well knowing what is a true emergency or not.
31. Oktober 2023
Bewertung ohne vorherige Einladung
very professional
very professional
interesting tracking of all incoming calls
communication within the service itself is not always the best
quite expensive, but within market rates it seems
26. Oktober 2023
Bewertung ohne vorherige Einladung
Always responsive and able to complete…
Always responsive and able to complete any request in a timely manner.
10. Oktober 2023
I had an issue with the protocol for our phone message retrievals.
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
19. Oktober 2023
Bewertung ohne vorherige Einladung
Answering Service Care has saved me time & hassle
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind.
Additionally, when there have been mistakes or service issues, ASC has responded promptly!
14. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Jennifer, thank you for the kind words, it's been a pleasure working with you over the past few years! We'll get in touch to see what we can improve on to earn that 5th star!
Great to work with
Great to work with! Been using them for years!
12. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hello, thank you for the feedback and for trusting us to handle your calls over the years! We look forward to working with you for many more to come!
Don't expect much
Several weeks into the process, we are still working out the kinks. Response time is slow, and the follow up is passive rather than active. I am on the verge of searching for a new service.
26. September 2023
Antwort von Answering Service Care
Hi Peter, I'm disappointed to hear about the experience you've had with our service. I know we've worked together to overcome some challenges you've ran into over the last couple of weeks. Our goal is always to make sure we are providing value to your business, we want to make sure we are doing everything we can to deliver on that. Maria will be getting in touch to see what more we can do to ensure you're satisfied with the service.
Easy to work with and reliable
Easy to work with and reliable! They are also quick to adjust and adapt to changes.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hello, thank you so much for the kind words! We take a lot of pride in the trust that businesses like yours give us to represent your company so it makes us happy to hear that you're satisfied with the service we're providing!
Best decision to go with Answering Service
We made the switch to answering service care and have never looked back. It was very hard answering the phone at our busy child care and we were getting tons of solicitations which was wasting a lot of time. We have it at 3 of our buildings and don't plan to go back to answering the phone ever again!
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Jaclyn, a big part of our purpose as an answering service is to be able to provide our clients with extra time to handle the things that require your attention. I'm happy to hear that we have been able to deliver on that for you!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.