The Answering Service Care team has been very helpful and taken the stress off of our small business while still allowing us to gain clients. I love that they check in on a regular basis to make sure... Mehr ansehen
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Das sagen Bewerter
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Mehr ansehen
Unternehmen hat geantwortet
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Mehr ansehen
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Answering Service Care
Vom Unternehmen geschrieben
Answering Service Care (ASC)
Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.
Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.
Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.
Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.
Why Choose ASC?
- Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.
- Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go away.
- A human is always one request away: callers can ask for a live agent at any moment and the AI hands the call over smoothly, context and all.
- You decide the split: choose which call types and workflows run on AI and which always reach a live agent, then review transcripts, summaries, and outcomes and adjust anytime.
- Turn missed calls into booked jobs: we do not just take a message, we qualify the lead and put the appointment on your calendar.
- Handle web inquiries with 24/7 live chat and two way SMS: customers reach you the way they prefer, and every conversation lands in one inbox.
- Outbound campaigns that bring customers back: appointment reminders, follow ups, renewals, and reactivation calls that grow revenue from the list you already have.
- Give a great first impression: trained professionals make every interaction count and capture the details that matter.
- Works with the tools you already use: 7,000+ integrations across CRMs, calendars, ticketing, and dispatch platforms.
- Web and mobile app: manage your communications from anywhere.
- HIPAA compliant secure messaging: every message and record handled with the utmost care and compliance.
- Plans that scale with you: month to month starts at $40 with no long term contract, and annual plans add more value and bigger savings. Both scale with you as your business grows.
- We Get It, So You Don't Have To!
Discover more benefits and tailored solutions for your business:
Live agents, AI, or both. We turn your conversations into your customers.
Vom Unternehmen geschrieben
- 24/7 live agents, trained on your script
- Our agents in New Jersey, North Carolina, and Florida work 24/7/365. They greet callers with your script, qualify leads, book appointments, and get you the message the way you want it.
- AI that answers in 80+ langauges, and knows when to escalate to a live agent
- Our AI answers on the first ring, handles unlimited calls at once, and speaks 80+ languages. You pick the workflows, and any caller who asks for a person reaches a live agent mid call.
- Your chats, texts, and follow ups, covered too
- Website visitors get real answers, not a contact form. We text customers back, and our outbound calls handle reminders, follow ups, and win backs that earn revenue from your existing list.
- Fifty years of trust, starting at $40 a month
- Month to month starts at $40, no long term contract required. Annual plans add more value and bigger savings. Behind both: one family, three generations, 4,000+ businesses covered since 1974
- Security and compliance your industry demands
- Secure messaging, HIPAA compliant workflows for healthcare, confidential intake for legal and finance, and transcripts, summaries, and dispositions for every interaction. See our Trust Center.
Kontaktinformationen
441 S State Rd 7, Suite 2, 33068, Margate, Vereinigte Staaten
- (800) 770-0442
- sales@answeringservicecare.com
- answeringservicecare.com
Focus on growth. We'll handle the rest.
4.2
Gut
124 Bewertungen
Bittet Kunden um Bewertungen
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Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Save your stress and clock-off!
we love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
4. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Sidney, thank you for trusting us to be there for your callers when you're not in!
Maria Smith does a great job for my…
Maria Smith does a great job for my company every time.
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Steve, thank you so much for the kind words. Maria is certainly a gem, we're lucky to have her. Don't hesitate to give us a shout if there's ever anything we can help with!
Customer for 3 years...
There's sometimes confusion in accessing the app for providers, but overall our experience has been good. They are easy to work with. We've been customers for 3 years.
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Emily, thank you for the honest feedback and the loyalty over the past few years. We'll be in touch to see how we can help with the troubles you're experiencing on our app!
Good option
3. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hello, thank you for the feedback!
Answering Service Care has been great…
Answering Service Care has been great for my answering phone calls from potential clients. I was able to customize my call script and they send me a detailed report of every call right to my email. Recommended!
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Stephen, thank you for the feedback and for trusting us to serve as an extension of your business!
Very professional
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Jean, we're happy to hear about your experience with our service! Thank you for taking the time to leave the feedback!
Great service
They are very professional & the price is good
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Robin, we put a lot of effort into making sure we provide competitive pricing without compromising on the quality of service we deliver. I'm happy to hear we've been able to provide value to your business!
Great Call Center
Their service has made our business work great! Always happy to answer our questions or concerns!
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Kevin, thank you for taking the time to leave the feedback and thank you for trusting us to serve as an extension of your business!
Definitely recommend them
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and the person's message. I would definitely recommend them if you need help answering your business phone. We mostly use them for after-hours and weekends. I will say some agents are better than others, but that's normal.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Davina, we take a lot of pride in helping make sure our clients don't miss a call! Thank you for trusting us to be there for your callers!
Confident that our customer's messages…
Confident that our customer's messages are sent to the correct place when we are not in the office and are always sent according to our instructions.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Donna, we take a lot of pride in making sure we gather accurate messages and get them to the right person for your team to handle. We're glad to hear things are going well!
there do a fantastic job scheduling my…
there do a fantastic job scheduling my patients for so I don't have to rely on in house staff who can then be doing other things
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Corlin, we're happy to be there for you and your callers! Thanks for taking the time to leave the feedback!
This is the great service I ever had
This is the great service I ever had. Thess people are nice and my clients have always a positive experience with them.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Sunny, thank you for the feedback and for trusting us to handle your calls over the years!
Recommend ASC
Good service thus far. We've used for a few years. No complaints.
29. September 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hello, thank you for the feedback! We'll get in touch to see how we can turn that 4 star into a 5 star experience!
Best answering service
Best answering service, this company is the best
2. September 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Joe, thank you so much for the kind words!
Antwort von Answering Service Care
Hi Troy, thank you so much for the feedback! We're excited about continuing to work alongside your business!
Antwort von Answering Service Care
Thank you so much for the kind words and for trusting us to serve as an extension of your business! We look forward to sending you many more of those messages!
We are constantly having issue with not…
We are constantly having issue with not getting calls, not calling the proper phone number to dispatcher and not following protocols.
31. August 2023
Antwort von Answering Service Care
Hi Carmel,
Thank you for taking the time to discuss these concerns with us last week. Having enjoyed a relationship with your business of 15+ years it was concerning to see this feedback. I'm confident we've resolved any issues and will get back to providing the level of service that helped us build this relationship many years ago.
If there is any further assistance we can provide, please don't hesitate to reach out!
I feel the people who answer the phone…Don't Care
I feel the people who answer the phone need to be professional sounding and speak clearly. Sound and act as if they love what they are doing and this is not just a "job"
29. August 2023
Antwort von Answering Service Care
Hi Stacey,
I'm sorry to hear about your experience with the calls received by our service. Our motto here at ASC is "Smiling faces that care", because we understand the impact we can have on the impression your callers are left with. As an extension of your business we take pride in doing our very best to make sure those impressions are on par with what you'd expect if a caller reached your office directly. I apologize if we haven't delivered that level of quality.
I've asked your account manager, Liza, to follow up with you to ensure we are taking the necessary steps to correct this. If there's anything else we can assist with, I've left my contact info below. We look forward to connecting with you soon.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Answer the phone more promptly
Answer the phone more promptly. Out clients complain about being on hold for long periods if time.
29. August 2023
Antwort von Answering Service Care
Hello,
Thank you for the feedback, although it's disappointing to see you may be experiencing elevated wait times. As an answering service our first priority is of course answering the phone and we recognize the importance of that being done timely. I tried reach you at the office line to discuss, but it looks like the lines are currently forwarded to our service.
I have asked your account manager, Liza, to do some analysis on your incoming calls and she will reach out to see what adjustments we can make to ensure we meeting and surpassing the standards we strive for. You can expect a follow up from us shortly. If you need anything else in the meantime please don't hesitate to reach out to us at WeCare@answeringservicecare.com or via phone at 954-969-2498.
Quality messages from clients speaking…
Quality messages from clients speaking in Spanish and English.
Easy to communicate w/ and update ASC
29. August 2023
Antwort von Answering Service Care
Hello, thank you so much for the kind words! We are grateful for the relationship and trust you've put in us for the past 15+ years. We look forward to working with you for many more!
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