The Answering Service Care team has been very helpful and taken the stress off of our small business while still allowing us to gain clients. I love that they check in on a regular basis to make sure... Mehr ansehen
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Das sagen Bewerter
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Mehr ansehen
Unternehmen hat geantwortet
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Mehr ansehen
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Answering Service Care
Vom Unternehmen geschrieben
Answering Service Care (ASC)
Your calls, chats, and texts answered by real people and AI, so every opportunity turns into business.
Answering Service Care (ASC) is a 24/7 answering service trusted by 4,000+ businesses nationwide, across every industry: law firms, doctor's offices, home services, insurance agencies, financial advising firms, and many more. Since 1974 we have helped business owners grow by making sure no customer ever goes unanswered. That is 50+ years, three generations of the same family, and nearly 200 employees across offices in NJ, NC, and FL. Many of our client relationships have lasted more than 20 years.
Every ASC agent is a trained customer service professional who can greet your callers, run lead intakes, schedule appointments, transfer calls, and relay messages exactly the way you want them handled. Now you can pair that team with our AI answering service. AI answers in one ring, handles calls in more than 80 languages, captures the details, and books appointments. You decide which call types and workflows the AI handles and which ones always go straight to a person. Your callers get a say too: they can ask for a live agent at any point in the conversation and the call transitions smoothly, with the full context passed along, so nobody has to start over.
Answering the phone is where we start. ASC also runs 24/7 live chat, two way business texting, appointment scheduling, lead qualification, and outbound calling campaigns for follow ups, reminders, and win back outreach. It all syncs to your CRM through 7,000+ integrations, so instead of a voicemail box your team starts the day with booked appointments and qualified leads.
Why Choose ASC?
- Never miss another call: 24/7/365 coverage for after hours, weekends, holidays, and peak time overflow, delivered by live agents, by AI, or by the best of both working together.
- Instant pickup, zero hold time: our AI agents answer on the first ring and take unlimited calls at once, so busy signals and voicemail go away.
- A human is always one request away: callers can ask for a live agent at any moment and the AI hands the call over smoothly, context and all.
- You decide the split: choose which call types and workflows run on AI and which always reach a live agent, then review transcripts, summaries, and outcomes and adjust anytime.
- Turn missed calls into booked jobs: we do not just take a message, we qualify the lead and put the appointment on your calendar.
- Handle web inquiries with 24/7 live chat and two way SMS: customers reach you the way they prefer, and every conversation lands in one inbox.
- Outbound campaigns that bring customers back: appointment reminders, follow ups, renewals, and reactivation calls that grow revenue from the list you already have.
- Give a great first impression: trained professionals make every interaction count and capture the details that matter.
- Works with the tools you already use: 7,000+ integrations across CRMs, calendars, ticketing, and dispatch platforms.
- Web and mobile app: manage your communications from anywhere.
- HIPAA compliant secure messaging: every message and record handled with the utmost care and compliance.
- Plans that scale with you: month to month starts at $40 with no long term contract, and annual plans add more value and bigger savings. Both scale with you as your business grows.
- We Get It, So You Don't Have To!
Discover more benefits and tailored solutions for your business:
Live agents, AI, or both. We turn your conversations into your customers.
Vom Unternehmen geschrieben
- 24/7 live agents, trained on your script
- Our agents in New Jersey, North Carolina, and Florida work 24/7/365. They greet callers with your script, qualify leads, book appointments, and get you the message the way you want it.
- AI that answers in 80+ langauges, and knows when to escalate to a live agent
- Our AI answers on the first ring, handles unlimited calls at once, and speaks 80+ languages. You pick the workflows, and any caller who asks for a person reaches a live agent mid call.
- Your chats, texts, and follow ups, covered too
- Website visitors get real answers, not a contact form. We text customers back, and our outbound calls handle reminders, follow ups, and win backs that earn revenue from your existing list.
- Fifty years of trust, starting at $40 a month
- Month to month starts at $40, no long term contract required. Annual plans add more value and bigger savings. Behind both: one family, three generations, 4,000+ businesses covered since 1974
- Security and compliance your industry demands
- Secure messaging, HIPAA compliant workflows for healthcare, confidential intake for legal and finance, and transcripts, summaries, and dispositions for every interaction. See our Trust Center.
Kontaktinformationen
441 S State Rd 7, Suite 2, 33068, Margate, Vereinigte Staaten
- (800) 770-0442
- sales@answeringservicecare.com
- answeringservicecare.com
Focus on growth. We'll handle the rest.
4.2
Gut
124 Bewertungen
Bittet Kunden um Bewertungen
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In my opinion We Care Answering Service…Totally Awesome
In my opinion We Care Answering Service staff is very helpful and understanding. Their were times that I had to resend information to them that was corrected. They responded accepted the corrections without hesitation. They were prompt with the outcome.
28. August 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Theresa, thank you for taking the time to leave the feedback. We're happy to be here to assist with anything you and your callers may need. We look forward to continuing to serve as an extension of your business!
DO NOT WASTE YOUR TIME AND MONEY
DO NOT WASTE YOUR TIME AND MONEY. THERE IS NO TRANSPARECY AT ALL AND THE SYSTEM THAT THEY USE IS NOT TRANSPARENT. BILLING IS NOT CORRECT AND THE CUSTOMER IS FORCED TO TRUST THAT THEY ARE NOT BILLING YOU FOR ROBO CALLS OR SLOW LONG WINDED AGENTS THAT TAKE THERE TIME ( AT A NOT TO CHEAP RATE) HANDLING YOUR CALLS.
NO OPTION TO LISTEN TO YOUR MESAGES ( TO CONFIRM THE CALL)
SALES DOES A HORRIBLE JOB OF EDUCATING THE CUSTOMER AND AS A RESULT THEY ARE NOT TO KEEN ON FOLLOW UP AFTER THEY DUPE YOU INTO AN AGREEMENT THAT HAS A LOT OF LOOP HOLES FOR THEM TO BILL AS THEY PLEASE AND VERY LITTLE ACCOUNTABILITY FOR WHAT IS SAID AND OR PROMISED.
11. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Alonzo,
I'm sorry to hear about your disappointing experience with our service. We take a lot of pride in the relationships we have with our clients and understand the trust and transparency necessary to build those relationships. We do have an in depth online portal that provides you with options to view and listen to messages, view detailed call records, pay your bill, visibility to your scripting and call handling along with many other features to ensure you have control and clarity over every aspect of your account in real time.
When we spoke early last month you were happy with the service after a few initial adjustments, I was surprised to see your request to cancel services. I know you were not open to discussing the matter when I reached out, but I want to extend the offer again to clear up any concerns you have. It's disappointing to hear your frustration and see the sentiment towards our relationship take a turn. I've left my contact info below, I'm committed to doing everything we can to make things right.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Great customer service
Great customer service! My consultant addressed all our needs from beginning to end, with great follow-up and ensured we had all the information we needed for start-up and answered all questions quickly.
31. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Hi Maria,
Thank you for the the kind words! We take a lot of pride in building relationships with our clients and we're excited to hear about your experience so far. We look forward to working with you for years to come!
Glorified Voicemail
You are an answering service, However you don't answer the phone. It goes to a machine and then when they pick up the call they are half asleep or just uninterested in speaking with our Clients. I am looking into maybe better services for my answering needs. I'm not sure how I feel about what I hear.
27. Juli 2023
Antwort von Answering Service Care
Hi Yaacov,
I'm disappointed to hear about your experience thus far. Of course being an answering service our priority is to be there to answer your calls and provide a smiling face on the line to assist your callers. All of your calls should be making it to an agent, not a machine. I'd be happy to work with you and identify examples of the calls you have concerns with.
As an extenstion of your business we recognize the importance of the customer service experience we provide on your behalf. I tried reaching you today but I missed you. Please reach out when you have a moment, I look forward to connecting with you and gaining your trust in the service we can provide.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Great company
Great company, good service, and nice people.
9. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Answering Service Care
Thank you so much for the kind words and for allowing us to work alongside your business!
Antwort von Answering Service Care
Hi Sue,
Thank you for the feedback, our team takes a lot of pride in being able to provide a great experience to you and your callers. It's been a pleasure working with your business over the years!
service was over the top
4. Mai 2023
Antwort von Answering Service Care
Hi Heath, thank you for taking the time to share your experience with our service so far. We look forward to building a strong relationship with you and your business over the coming years!
Very efficient and timely reporting of…
Very efficient and timely reporting of messages. Extremely helpful to have messages both texted and emailed simultaneously.
16. März 2023
Antwort von Answering Service Care
Hi Patrick, thank you for the feedback! We look forward to working alongside your business for years to come!
Take too long to answer the phone
20. März 2023
Antwort von Answering Service Care
Hi Sigalie, I'm disappointed to hear that you're having trouble getting through to us in a timely manner. As an answering service our first priority is getting to your calls as quickly as possible. I will have your account manager, Liza, reach out to you to see what we can do to improve.
Answering the calls and sending the…
Answering the calls and sending the messages on time
20. März 2023
Antwort von Answering Service Care
Hi Azo, thank you for taking the time to leave the feedback and for allowing us to work alongside your business over the past several years!
Answering Service Care representatives are professional and caring.
Answering Service Care representatives are very professional when answering our calls. It is the first and most important contact to the foundation. The ASC representative represents our foundation. It's important that a cancer patient receives care when calling CMC when trying to reach Cancer of Many Colors staff for assistance. Thanks Answering Service Care.
20. Februar 2023
Antwort von Answering Service Care
Hi Paulette, thank you for the kind words. We understand the importance and take a lot of pride in being that first point of contact that you mention. Thank you for allowing us to be there for you and your callers!
Antwort von Answering Service Care
Hi Sandy, thank you for the kind words. It's been a pleasure working with you over the years!
Priority Service !
14. März 2023
Antwort von Answering Service Care
Hi Peter, thank you for the feedback and for the continued support over the years! I will have your account manager, Liza, reach out to see what we can do to earn that 5th star from you!
Great Customer Service
They represent my company in a professional manner to all of my customers. They follow up to make sure I have received the information. This helps to ensure customers do not slip through the cracks during a busy week. Best service I have added to my business to date. Thanks You!!
19. März 2023
Answers my calls in a professional…
Answers my calls in a professional manner, gives me the message in a text message and email in a timely manner
19. März 2023
Antwort von Answering Service Care
Hi Danny, thank you for the feedback and for allowing us to serve as an extension of your business!
As a customer for 10+ years I am very…
As a customer for 10+ years I am very satisfied with the service I've receive; however, I've had to have conversations with management to iorn out some issues relating to length of time before the phone is answered. Hopefully the matter is resolved.
8. März 2023
Antwort von Answering Service Care
Hi Joe, thank you for the honest feedback and for your loyalty over the years. As an answering service we definitely recognize the importance of answering all of you calls in a timely manner. Your account manager, Amy, has reached out to you to make sure we are monitoring these wait times and hitting an acceptable benchmark. We look forward to the continued collaboration with you to ensure your satisfaction with our service.
We have depended on ASC for years
We have depended on ASC for years. It has been great for our small non profit.
13. März 2023
Antwort von Answering Service Care
Hi Shoshanna, thank you so much for the feedback and for allowing us to work alongside your business for the past few years. We look forward to doing so for many more to come!
We cannot read your bills
We cannot read your bills, the billing system stinks! You need a new system. You bill backwards and it is confusing., The fact that we can't pay by credit card without being charged for it is horrendous. we were threatened to be cut off last month when I went over everything with Jarod and we were preparing to send in the balance. the email was rude, and we were not treated like a customer that has been with you several years. When we do use you, the girls are terrific but it is the billing system and the billing people in charge that make us think we should go another way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
11. März 2023
Antwort von Answering Service Care
Hi Brenda, I apologize for the experience you've had with our billing system. We do our best to lay out our bills in a transparent and easy to understand format. I will have your account manager follow up with you to ensure you understand the breakdown and provide information on how you can avoid credit card processing fees when paying your invoice. We look forward to speaking with you soon!
This business is surrounded by many…
This business is surrounded by many long term caring people with state of the art advanced technology.
11. März 2023
Antwort von Answering Service Care
Hi Michael, thank you so much for the kind words!
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