Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great online information and requests
Great online information and requests, but to call on phone have to wait long time.
4. August 2026
Antwort von Affinity Water
Hi Shantilal, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. I apologise about the long wait times, but I can assure you, you will get through to an advisor - Freya.
Thank you for quick and professional…
Thank you for quick and professional work carried out
8. Juli 2026
Antwort von Affinity Water
Hi Mr Piasecki, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Antwort von Affinity Water
Hi Patricia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Antwort von Affinity Water
Hi Hazel, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Expensive and water supply stinks of…
Expensive and water supply stinks of chemicals, I smell like I just got out a swimming pool after a shower.
13. August 2026
Antwort von Affinity Water
Hi Elly, thank you for your feedback. It really helps us understand what we can improve. I cannot see a mobile number on your account so we cannot reach you. Please call into our operational line on 03453572407, and we will be more than happy to help! Thank you - Freya.
Antwort von Affinity Water
Hi Mr Chandarana, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Dealt with the problem really quick and…
Dealt with the problem really quick and contacted me to keep me updated very good
14. Juli 2026
Antwort von Affinity Water
Hi Sophie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Antwort von Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Antwort von Affinity Water
Hi Masood, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Strong water supply.
13. August 2026
Antwort von Affinity Water
Hi Shirley, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Everything worked well and your staff…
Everything worked well and your staff were professional
3. August 2026
Antwort von Affinity Water
Hi Colin, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Great customer service team
Great customer service team. Very helpful staff and always polite and patient.
13. August 2026
Antwort von Affinity Water
Hi Mark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Rude advisor and borderline terrible…
Rude advisor and borderline terrible advice. Online portal does not work and for some weird reason they refused to take a manual payment via telephone which has resulted in me incurring a higher direct debit.
1. Juli 2026
Antwort von Affinity Water
Hi Shahida, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
Good service
13. August 2026
Antwort von Affinity Water
Hi Mrs Rahman, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Very bad service and the app is even…
Very bad service and the app is even worse! I’ve informed you of a change of address over a month ago and my account still hasn’t been updated!
13. August 2026
Antwort von Affinity Water
Hi Jas, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Unfortunately, we cannot find your account with the customer number given, or the email address, so please call into our billing line on 03453572401 for help! Thank you - Freya.
I’m very pleased that my calls are…
I’m very pleased that my calls are answered in a reasonable time and the staff are very helpful
7. August 2026
Antwort von Affinity Water
Hi Quentin, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Antwort von Affinity Water
Hi Marie, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Antwort von Affinity Water
I'm so disappointed to read this, Aniket.
Thank you for taking the time to share your experience with us and we'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Freya.
Antwort von Affinity Water
Hi Swathy, thank you for sharing your review, we're glad you had a good experience with us!- Freya.
Antwort von Affinity Water
Hi Nasr, thank you for sharing your review, we're glad you had a good experience with us!- Freya.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.