Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and knowledgeable advisor
Very helpful and knowledgeable advisor. Explained the context clearly and went above and beyond to resolve my issue.
1. Juli 2026
Antwort von Affinity Water
Hi Sarah, thank you for sharing your review, we're glad you had a good experience with us! We have shared this with the advisor you spoke to, as well as her manager :) - Freya
Antwort von Affinity Water
Hi Charles, thank you for sharing your review, we're glad you had a good experience with us! - Freya
I had a very bad experience
I had a very bad experience, I have an ongoing leak from in my property . Damaged my kitchen cabinets and I call every day and no one can give me a clear answer. They continuously lie to me and so frustrated. Worse experience I ever had with a utility company
13. August 2026
Antwort von Affinity Water
Hi Mr Richards, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
We will be in touch soon, as we would really like to get some more detail on this so that we can work with our teams to resolve this. Thank you for taking the time to share your review and we hope to hear from you soon. - Freya.
It's not been possible for me to set up…
It's not been possible for me to set up an online account. Nobody at Affinity Water knows why.
1. August 2026
Antwort von Affinity Water
Hi Douglas, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better.
Unfortunately we cannot find your account with the customer number given, or your email address, so please call into our billing line on 034535720401. Thanks again for taking the time to share your thoughts with us. - Freya.
Antwort von Affinity Water
Hi Theresa, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Excellent Customer Service
Understanding that I needed to pay my water rates by direct debit.
10. April 2026
Antwort von Affinity Water
Hi Valerie, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Antwort von Affinity Water
Hi Antonio, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
GarethYour technician
Your technician, Gareth was extremely helpful and explained what’s happening
10. August 2026
Antwort von Affinity Water
Hi Mr Humphryes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to Gareth our technician as well as his operations manager. - Freya.
I was able to find out that I was in…
I was able to find out that I was in fact on the priority register
6. August 2026
Antwort von Affinity Water
Hi Liz, this is wonderful to hear! :) Thank you for your 5-star review. - Freya
Moving into a new property is stressful…
Moving into a new property is stressful enough but your site was easy to navigate.
13. August 2026
Antwort von Affinity Water
Hi Mrs Streater, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Freya.
Antwort von Affinity Water
Hi Sarah, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Unfortunately we cannot access the account with the customer number given, so please call our billing line on 03453572401. Thanks again for your review. - Freya.
Simple and easy
13. August 2026
Antwort von Affinity Water
Hi Laura, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Terrific help alround.
30. Juli 2026
Antwort von Affinity Water
Hi Martin, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
very satisfied with the service
7. August 2026
Antwort von Affinity Water
Hi Capecazz, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
If I could give no stars I would
If I could give no stars I would. After 20 plus years of bullying and targeting my property because it is on a private road and easy to constantly do works to fix supposed leaks that they have never found in 20 years, just to fill their leak fixing quotas, the latest dig was carried out nearly 2 weeks ago. No one has been back to cover my drive, it has been 2 weeks exposed. I believe after another challenge from me that they hate, because they know that there was never a leak, they have now left this to go on and on because they can being a large utility company they can do what they want to little resident. Its appalling behaviour.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Meritt, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Freya.
Further to my previous review
Further to my previous review, if Affinity would like to call me and explain why my road is still shut after two weeks, feel free
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Colin, as no customer number was given to us, we cannot contact you.Please reach out to our operational team on 03453572407. Thank you-Freya.
There’s a water leak on Gerrards cross…
There’s a water leak on Gerrards cross High Street outside the packhorse pub, that has been bleeding water for well over a month. It has been frequently reported by both myself and many neighbours, yet nothing has been done!
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Serena, the leak outside the pub has been scheduled in for repair for the 14th August, subject to emergencies and permit approval. Thank you, Freya.
From bad to worse
From bad to worse, and still cannot access the account. I have wasted several hours with Affinity water on the phone, each time they claim the issue with my account access is fixed and need to wait another day. A day and weeks goes by and nothing, still doesn't work. It's been months now, and even though I have set up a CCP I cannot access the account to see the reason for their high charges and now we have received a letter stating this CCP could affect our credit score, we don't even know what other payment options are available... as we still can't access the accoung
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Victor, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Freya
History of Failure
Failure to fix a leak. Failure to fit a stopvalve. Failure to turn on arranged and agreed date to fix problem. By far the worst company to deal with - incompetence at every level. Desperate. If this goes back in to state ownership then all staff must be sacked first - you HAVE to start again.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Simon, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Freya
I was able to get everything sorted out…
I was able to get everything sorted out with no issues.
9. August 2026
Antwort von Affinity Water
Hi Tiffany, thank you for sharing your review, we're glad you had a good experience with us! - Becky
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