Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Worst company in UK?
Website won't load properly
Won't answer the phone
Won't answer WhatsApp
No way to contact them
All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by companies that have terrible customer service.
This company has the worst customer service that I have ever come across, I wonder if it has anything to do with the fact that its customers have no other option but to deal with them.
They should be stripped and the water service given to a company that gives a damn.
Just appalling
23. September 2026
Bewertung ohne vorherige Einladung
Washed out affinity water.
Thank you for the Al response affinity water but no thanks just providing how you can’t resolve Customer problems
23. September 2026
Bewertung ohne vorherige Einladung
Abominable
Abominable. New and "improved" website will not allow me to login as regardless of browser I am unable to verify that I am not a robot. Have been raising the issue for weeks via repeated calls but the only response I've had is the IT department emailing me to tell me that my issue is now resolved.
Shockingly it is not.
I can only conclude at this point that Affinity:
1) no longer want to be paid for water
2) believe me to be a robot
3) Should fire whatever muppet brought their new online system in and restart the old one
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Thank you for sharing your feedback. We're sorry to hear that your experience on our app hasn't met your expectations.
As our app in newly launched, we are continuing to improve the user experience, your feedback will help us to identify areas we need to improve.
- The Affinity Water Team
Terrible Customer Support
Terrible Customer Support. My meter is not checked and terrible account management.
6. September 2026
Antwort von Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Thank you for taking the time to share your review and we hope to hear from you soon. - Holly
Antwort von Affinity Water
Hi Mrs Sandhu, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
Your experience is important to us, I look forward to hearing from you. - Thanks, Holly
Moving house soon
Moving house soon. Contacted customer service and my final bill was sorted. Thank you.
1. September 2026
Antwort von Affinity Water
Hi, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it.
Thanks again for your support! - Holly
Straight forward setup but 0 idea on…
Straight forward setup but 0 idea on how they charge me + my usage.
6. Juli 2026
Antwort von Affinity Water
Hi Tony, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Holly
I have been trying to pay my bill for…
I have been trying to pay my bill for the last week and still am not able to. Twice I have been told by advisors that I will be called back, and twice I have not. This is very unsatisfactory
16. September 2026
Antwort von Affinity Water
Hi Zara, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please get in touch with our billing department and provide a phone number to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Good response to my report of a water leak
My late night call to report a water leak in my road was answered by a real person who was able to take all the details. The leak was fixed within 48 hours.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Mick, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Holly
Antwort von Affinity Water
Hi Miss Furdui, thanks for your 5 star review, I am glad to hear you've had a good experience with us. - Becky
your emails to reset password don't…
your emails to reset password don't come through makes it difficult
17. September 2026
Antwort von Affinity Water
Hi Mr Nicklin, I am so sorry about this, we are aware of the issues our customers are facing and have a team looking into this. If you have any other issues, please call us on - 03453572401. - Becky
A recent leak in an adjacent road…
A recent leak in an adjacent road dropped the local water pressure. Affinity sorted this out within a few hours. Very impressive
12. September 2026
Antwort von Affinity Water
Hi Gordon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
The app doesn’t work
The app doesn’t work. I needed to set my details and the app doesn’t let me pass through a question “relationship to the property”. When I clicked in the option “tenant” that’s the last step the app let me do.
16. September 2026
Antwort von Affinity Water
Hi Lenka, I am so sorry about this, we are aware of some issues customers are facing and have a team looking into this. Apologies again, if you need to change any details on your account, please contact us here - 03453572401. - Becky
You are rubbish at helping your…
You are rubbish at helping your customers, I was only trying to set up a DDR but some how closed my account, and started a new one, all without my understanding.
2. September 2026
Antwort von Affinity Water
Hi Brendan, I am so sorry to hear this. I have asked someone from our billing department to to call you some point next week to discuss this further with yourself. - Becky
Antwort von Affinity Water
Hi Fatimah, thank you for sharing your review, we're glad you had a good experience with us! - Becky
So far so good
So far so good. I had to call to ask for help arranging my bills and they helped me a lot.
17. September 2026
Antwort von Affinity Water
Hi Ernest, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Poor services
They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...
10. August 2026
Antwort von Affinity Water
Hi Madalin, I am so sorry to hear this. Please call us on - 03453572401, so we can discuss this further with you and hopefully resolve this issue. - Becky
Antwort von Affinity Water
Hi Antonio, thanks for sharing this review. I'm glad you had a good experience with us. - Becky
Antwort von Affinity Water
Hi Kains, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Antwort von Affinity Water
Hi Javid, thanks for sharing, I'm happy to hear you've had a good experience with us. - Becky
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