Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Affinity Water
Hi Dan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwort von Affinity Water
Hi Alice, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Antwort von Affinity Water
Hi Mr Alkhedr, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Fast efficient service
5. August 2026
Antwort von Affinity Water
Hi Janet, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
My water smells in shower
My water smells in shower. Not sure why. it tastes bad as well.
14. Juli 2026
Antwort von Affinity Water
Hi customer, thank you for taking the time to leave your feedback.
We will be in touch soon for more information to resolve this. Thanks again for your input. - Freya.
water presure
i though i had low pressure but you phone operator assured me it was not the case it was a ballcock problem
17. Juli 2026
Antwort von Affinity Water
Hi David this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Easy to call Afinity
When I rang the telephone number to speak to them my question was answered to my satisfaction.
16. Juli 2026
Antwort von Affinity Water
Hi Patricia this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
Staff is so helpful
13. August 2026
Antwort von Affinity Water
Hi Miss Celik this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. -Freya.
This is a really trustworthy utility…
This is a really trustworthy utility provider as costumer services always available
13. August 2026
Antwort von Affinity Water
Hi Elnaz, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Faulty web site
I was requested to submit my annual water meter reading, when I logged into their website it showed that my previous meter reading was 00000. When I submit my reading the following message appears: "This reading is higher than we'd expect. Can you check you've only read the black digits (not the red ones) and the numbers you've entered are correct? When you're happy to submit the reading, click 'Submit'. We'll contact you if there's a problem" However, the web site does not let you submit. No way to contact them by email, and when you call the wait time is over 15 minutes, with constant stupid message telling you to do things online or on their new app.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Guy, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
I've reached out to you directly as I'd really like to get some more detail on this so that we can work with our teams to resolve this. Thank you for taking the time to share your review and we hope to hear from you soon. - Freya
Antwort von Affinity Water
Hi David, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. - Freya.
Antwort von Affinity Water
Hi Alex, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
persistence is required sometimes.
After reporting a leak and them fixing it!!! I received an update to say the leak was fixed and we will finish tge job off and remove the barriers! The pipe was still leaking and it was reinstated still leaking, I reporting it 3 more times but my case were all closed saying it was duplicate and had been fixed! I took another photo and reached out through social media and finally they listened and are now looking at the job again, hence the 5stars.. But please, if the same person is reporting the same issue please listen or even phone them, you had my contact details.
11. August 2026
Antwort von Affinity Water
Hi Mick, thank you for your feedback. It’s really helpful for us to understand what we’re doing well and where we could do better. I am glad the issue is now being looked into again! Thanks - Freya.
Great service from customer services
Great service from customer services, pleased to help you to solve a problem. The staff are great
13. August 2026
Antwort von Affinity Water
Hi Wendy, thank you for sharing your review, we're glad you had a good experience with us! - Freya.
Found the web site not user friendly…
Found the web site not user friendly and hard to set up direct debit -I am not sure that the direct debit for a 1 bedroomed house is appropriate !
6. Juli 2026
Antwort von Affinity Water
Hi Jenny, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
I can not login account since…
I can not login account since affinity water update system 2 months contract them getting no where. I have been with them since 2006 never had
any problems this is the first time. I also asked for a copy of my bill and the discounts from sewage I get and the surface water twice I have asked last we I was told by the end of the day I will get it it is Tuesday 18th August today two months I have been contacting them
Yesterday evening I got the copies I have been trying to get for weeks at last one thing less to worry about and still waiting to hear about if I can get back to signed into my account today is 19th August 2026
18. Juni 2026
Antwort von Affinity Water
Hi Dalbir, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We may be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
Antwort von Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Very informative
8. Juli 2026
Antwort von Affinity Water
Hi Mr and Mrs Coleman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
Still waiting for an accurate bill past…
Still waiting for an accurate bill past 2 weeks. In the meantime I receive calls and texts demanding payment
13. August 2026
Antwort von Affinity Water
Hi Sanjay, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Unfortunately we do not have a mobile number connecting to your account, so we cannot reach out to you. Please call our billing line on 03453572401 and we will be more than happy to help! Thank you-Freya.
Very friendly staff and helped me a lot
13. August 2026
Antwort von Affinity Water
Hi Mrs Cannon, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.- Freya.
So funktioniert Trustpilot
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.