Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Website won't load properly Won't answer the phone Won't answer WhatsApp No way to contact them All I can find is that they don't tolerate abuse from customers, I find this is only mentioned by... Mehr ansehen
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Mehr ansehen
Unternehmen hat geantwortet
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Kontaktinformationen
Tamblin Way, AL10 9EZ, Hatfield, Vereinigtes Königreich
- affinitywater.co.uk
3.4
Akzeptabel
2185 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Unfair Fixed Billing - Paying 4x more for water we don't use
I recently moved into my new home and I am extremely disappointed with Affinity Water. I am currently being charged a fixed rate of £86 per month because there is no water meter installed. This is incredibly unfair. Both my wife and I work and are out of the house for most of the day, meaning our water usage is very low. At my previous property, our metered bill was only £15-£20 a month. It makes absolutely no sense to pay four times that amount for water we aren't even using! I urgently need Affinity Water to come and install a water meter at my property so I can pay for what I actually use, rather than an arbitrary and expensive fixed charge.
16. August 2026
Antwort von Affinity Water
Hi Amir, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us know what we're doing well and what we can improve.
I can see you have since spoken to an advisor regarding this situation who has given you next steps. Please do let us know if you need any further help by calling us. - Thanks Becky
The response was timely and the…
The response was timely and the experienced operative cleared the water over the meter quickly and explained it looked like rainwater seeping in from above.IUt has not recurred
16. Juli 2026
Antwort von Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
Help with account log in was very good.
29. Juli 2026
Antwort von Affinity Water
Hi Mr.Howes, thank you for sharing your review, we're glad you had a good experience with us! - Becky
i AM UNABLE TO ACCESS MY ONLINE ACCOUNT…
i AM UNABLE TO ACCESS MY ONLIME ACCOUNT AND HAVE NO IDEA WHAT MY BILL IS FOR WATE WATER WHICH I HAVE BBEN ADVISED BY SOUTHERN WATER IS NOW UNDER YOUR COMPANY TOO.
TRIED TO CALL BUT WAITED OVER AN HOUR AND STILL DIDNT GET THROUGH.
TERRIBLE SERVICE TO DATE.
8. August 2026
Antwort von Affinity Water
Hi David, I'm sorry to hear about your experience and appreciate you taking the time to let us know.
We'd like the opportunity to discuss this with you further and will be contacting you soon to learn more and see how we can resolve things for you. Thank you for your feedback. - Becky
All good with my call
7. August 2026
Antwort von Affinity Water
Hi Tracey, we really appreciate you taking the time to leave us a review. We're so glad to hear that your experience with us was a positive one! - Becky
Easy company to deal with
Easy company to deal with. Not much interaction with them, so that's always a good thing. Never had any issues with the bills or problems when I moved and left.
6. Januar 2026
Antwort von Affinity Water
Hi Terry, thank you for your kind review. It's great to hear that we were able to provide you with a positive experience. - Becky
I am unable to access my account on the…
I am unable to access my account on the website or app. I have reported this to staff.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Affinity Water
Hi Ms. L B, thank you for your feedback. I'm sorry to hear about your experience and really appreciate you bringing this to our attention.
I've reached out to you directly to learn more and how we can address this. Your experience is important to us, I look forward to hearing from you. - Thanks, Becky.
Shocking service
Shocking service! Terrible quality water! Won’t fix our town softener! The water is affecting my stomach, my hair and skin badly. It’s disgusting and the kettle is full of limescale after a day!!! FACT!!!!!
4. August 2026
Antwort von Affinity Water
Hi Mrs.Walker, I'm sorry to hear about your experience and appreciate you taking the time to let us know.
We'd like the opportunity to discuss this with you further and will be contacting you soon to learn more and see how we can resolve things for you. Thank you for your feedback. - Becky
Water leak public side
The guys that came out was quick and checked the area and helped and repaired in a few days, so I can not complain about this and would give them 5 stars, they tidy up area and looked good as well.
The call centre and afterwards not so good, bad communication, not clear on meter reading, one person saying read meter and call back in 2 weeks another person sent a letter saying all is well.
So got to wait for the bill and look at what the difference is, had to do a lot of chasing on my side not good service.
2. Juli 2026
Antwort von Affinity Water
Hi Chris, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Becky
The customer service advisor is very informative.
The customer service advisor is very friendly.
5. August 2026
Antwort von Affinity Water
Hi Mrs.Raviraja, thank you for your kind review. It's great to hear that we were able to provide you with a positive experience.- Becky
Antwort von Affinity Water
Hi Pat, thanks for sharing your review! We're really pleased to hear you had a good experience with us. - Becky
Our water is undrinkable
Our water is undrinkable. There are black particles that come out like sand from all of the taps. There is high lead and nickel content. We have been given no confirmation on what has caused any of this. It has been going on for on since 24th July 2026. We cannot drink the water or use it to cook. It is an appalling service.
24. Juli 2026
Antwort von Affinity Water
Hi Mr.Mcfarnell, I'd like to start by apologising for the experience you've had. It's disappointing to read your feedback, and I'm sorry for any frustration caused.
We'll be in touch shortly to discuss this with you in more detail and gain a better understanding of the situation. Thank you for taking the time to share your review. - Becky
Grat difficulty in communicating with yourselves.
I informed you that my tenant had left my rental property and that it would be some months before it could be let again. You have sent me multiple bills with different amounts of estimate of usage. The meter was finally read on 6th July by your agent but it took time before the bill was adjusted and meanwhile I received more bills from both yourselves and Southern water. Bills are still being overestimated and my reading today is 2303 showing 1 cu m has used in the past month. The property is empty so very little being used. I signed up to your website but find I cannot acess my account even when doing a password reset.
6. Juli 2026
Antwort von Affinity Water
Hi Ann, firstly, I'd like to sincerely apologise. It's disappointing to hear about your experience, and I'm sorry we've let you down.
We'd like to discuss this with you in more detail and will be in touch soon so we can better understand what happened and work towards a resolution. Thank you for taking the time to share your feedback. - Becky
Antwort von Affinity Water
Hi Linda, thank you for taking the time to share your review. We're delighted to hear you had a positive experience with us! - Becky
Process of going onto Prioriy Register…
Process of going onto Prioriy Register was quick and easy. Staff were polite, understanding and respectful. Highly recommend company.
29. Juli 2026
Antwort von Affinity Water
Hi Allan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
Antwort von Affinity Water
Hi David, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Just helpful when i rang with a inquiry
7. Juli 2026
Antwort von Affinity Water
Hi Michael, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwort von Affinity Water
Hi Pramod, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwort von Affinity Water
Hi Farooq, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwort von Affinity Water
Hi Mr Khan, thank you for sharing your review, we're glad you had a good experience with us! - Freya
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