Acme Tools Bewertungen 195

The delivery was fast and the tool was $27.00 cheaper then Lowe's.

I placed an order in December with a promised delivery date in January. I was contacted that there would be a delay and today is March 17th and still no tools or more info as to why or when I should expect them. I was charged in total in December in part of a promotion buy batteries get tool free. I would imagine most would use batteries when delivered in other tools so no option to return them when it comes to ACME not fulfilling the free portion which in my case and many others was the motivation to overpay for batteries from the start

Having ordered several times from Acme Tools, sure, like most suppliers, there has been an issue or two over the years.... but their customer service has been excellent. And for us, resolving a problem without a lot of hassle is imperative for online purchases. If you do have an issue, take photos and send to them.... nobody can take anyone's word in the virtual world if they want to stay in business.

I have ordered 4 seperafe items from them to date. All 4 were shipped quickly and came in just as described

I wrote a bad review back in November when Acme Tools sent me the wrong item and held my refund hostage until I fixed their mistake (which I did). I alerted Walmart to their egregious behavior (including multiple instances of deception) and Walmart responded by promptly issuing my refund and apologizing for Acme’s bad behavior.

Fast forward to yesterday- Acme leaves a message on my machine saying they want payment for my “order”. At this point, there is no order. I did not respond. Then, I receive an email saying my non-order has shipped, with a FedEx tracking. The “order” does not exist on the Acme order online tool. I sent an email saying that I was not aware of any “order” and asked for the details. They responded by email, that the earlier email was sent in error and that I need to give them my credit card to pay. They also said my order was given a new order number due to a system error.

There never was an order. There never was shipping. But they sure created the impression that I somehow owed them money. They never sent any order details. They changed the order number for reasons that are unclear.

It may be gross incompetence, but based on my earlier experience when they repeatedly lied through their teeth to me (and got caught), I believe they were attempting to trick me into thinking that somehow, I had to buy whatever it is they were selling in this fictitious game.

Stay away from this vendor at all costs.

I was told a tool was in stock and would ship the next business day (despite having ordered it at 7AM) but OK, I understand. 5 days later I still hadn't received a shipping notification. I called to follow up and was told "Someone placed their order 5 minutes before you. But we should be getting the product back in stock in 4-6 weeks." Sure would've been nice to get an email informing me I wont get my item when I was told I would. Had to cancel and order from someone else. Worth every extra penny. Don't waste your time with these people.

Had my shipping address miss a suite or an apartment # it could not be delivered. I call Acme tools to get it fixed and they said I had to call FedEx because FedEx will not let them change the address after it’s been shipped out. I call FedEx they said the shipper had to call it in and change it so I called acme back that the they can do anything that it. I sent them an email of a screenshot of what FedEx said to have them call and FedEx would fix it be that had to call not me. They still would not do anything so I am out $200 bucks and have to wait to get my money back after canceling my order. I have ordered from Ohio power tool and that where I will be ordering from now on.

I ordered an item from Acme Tools via the Walmart platform. They sent the wrong item. When I contacted Acme customer service by phone, they said to get what I ordered, I had to buy it again (pay twice). The other choice they offered was to return the item for a refund. I preferred not to wait, asked for an exchange. They reluctantly agreed on the phone. The email with the return label said otherwise (only a refund is available and I had to meet their onerous return policy, and wait for them to be satisfied). I objected, but sent the item back with the return label. In effect, they are tying my refund to a new demand that I fix their mistake to their satisfaction (the original order is contractually unfulfilled, the new problem of dealing with their mistake is a separate matter).

They made matters worse in an email, where they held their ground on the refund delay deception, blamed the Walmart site for the problem, and suggested that I reorder the item under another model number, which was an entirely different (and more expensive) item. I alerted Walmart of the facts, attaching the Acme Tools email response. Walmart responded with concern and issued the refund within a few hours.

After further checking around, I discovered what caused the problem. The Acme site (which sells the same stuff) revealed that they were using the same UPC number for the two items (the one I ordered and the wrong one I received). This coding error was repeated on the Walmart listing (which, more than a week later, still contains the wrong UPC number).

My issues with Acme Tools are several-fold. First, they seem incapable of admitting that they made a mistake. Second, their policy in this situation is highly deceptive in that you are led believe that it is your responsibility to return the mistaken item to them, to their satisfaction, in order to be entitled to a refund on the original, unfulfilled order (even though the two are legally unconnected). Third, whatever your view on the policy, they impose their requirement on the consumer by brute force, by withholding your money, a practice which, in my view, is deceptive, coercive and entirely illegal.

The actual legal positioning of parties in this situation is easily revealed if you imagine what would happen if the value of the item mistakenly sent far exceeded the refund value. In this case, they would say (correctly) the mistaken item on your door step is their property, you can’t sell it or use it ( i.e., the purchase contract cannot be completed by your acceptance), they want it back, and they will make arrangements to retrieve it from your premises.

In any event, this exercise illustrates how the Acme Tools customer service works hard to provide the financial interests of Acme Tools with maximum protection, to the point of deception and coercion, when they make a mistake, and could care less about the rights or concerns of its customers.

Customer service was extremely fast and helpful for an order that I made by mistake and needed to cancel. Would definitely do business with them again.

They waste your time by making you believe they have items in stock and unless you follow up with them after you place your order, you would never find out they lack inventory and that it would actually take 4-6 weeks for delivery. Don't bother ordering from them, a total waste of time.

Acme Tools is deserving of my highest rating for the following reasons: They offered me a first-timer price discount, along with free (and fast) shipping. They also kept me updated on my order status and shipping details. I would not hesitate to repeat business with them and I unreservedly recommend them as A+ on all levels. Thank You Acme Tools!

These people could care LESS about you or your order! You CANNOT depend on them to get you you order. All they want is you $$ & could care less if you EVER get what you paid for. I you use them be warned!

Shipping even faster than Home Depot. I am having no problems with Acmetools and will be ordering from them.
Thank you so much Acmetools!!

Canceled my order without notice after waiting a few weeks. I just happened to figure it out when I was going to buy more stuff from them. Checked status to see it was just zeroed out. I had placed a big machine purchase from them before and it was a shitshow as well.

They stock some things other retailers--including Amazon--just don't, and for that I am thankful.

Whatever garbage ecommerce software they bought doesn't actually integrate with their inventory in any meaningful way so they rarely actually know what they have at any given moment and they definitely don't restock anything on any regular cadence.

They'll ship some bigger ticket items for free, but they'll do it with FedEx "Home Delivery" which is a service that has absolutely nothing whatsoever to do with FedEx aside from the fact that they use the same logo. FedEx Home Delivery will throw your package in a warehouse for weeks where you cannot pick it up even if you want to, they will scan it as "delivered" so they don't get in trouble even though it's never left their warehouse, and then, if you're lucky, they'll eventually have some random idiot in a Penske rental van throw your package somewhere in the vicinity of your house and drive away. Acme Tools customer service is of absolutely no help in these situations so I cannot recommend anyone order anything from them unless there are literally no other alternatives.

This store is awesome. I ordered a lawnmower and it was shipped immediately and it arrived in my house within 3 days. I am amazed by how they handle their orders. I would definitely recommend the website to others.

Terrible store, the customer service is very weak, the website works like an add sending you to products that are completely unrelated to the one you clicked and they “sell” tings that aren’t even in stock, don’t waste your time at this store. You can even tell that all of the 5 star reviews are fake, 1 star is too much for them.

no Stars is not an option. I ordered the DEWALT 20V MAX PEX Expander on May 15, 2020, It showed it was in-stock ships in 24 hours. after several days go by I email them to find out why it had not been mailed out yet they stated that they oversold the item and that it was coming from the manufacture. well again today 05 June 2020 I emailed them they tell me its on backorder and it could be July. I canceled my order with Acme tool and ordered it withe Amazon within 1 hour it was already shipped and will be here 10 June 2020. now that is how you get happy customers take note Acme tools. ps. and it was cheaper on Amazon!!!

These morons take you right up to the "place order" button before they reveal the true price; then when you try and retrieve your data, to delete, the page isn't available. Horrible security risk!
They're not answering their phone, either.

just simply horrible. also not helpful at all !