Acme Tools Bewertungen 195

I purchased a Makita Cordless Lawn Mower kit with 4-5 AH batteries and charger, for the lowest price available.
Item arrived in excellent condition by the date promised. Acme Tools completely satisfied me.
The mower works excellently, comparable to my previous Honda HRX gas mower which I wore out after 10 years. Makita mower performed as expected from advertisement. For my requirements of 1 acre of lawn, I purchased 4-6AH extra batteries from Ebay for excellent price, plus 2 more chargers to continuously recharge batteries while cutting the lawn. I am pleased to spare the air from gasoline pollution, and not have to deal with gas, tune-ups, air filters and pull starting. I know that Makita is an excellent brand, and expect mower to last for years.

I ordered a Honda FRC800 rototiller last Tuesday 5-10 and recieved it this morning on Wednesday 5-18. I'm happy with the delivery time and can't wait to try it out.

I ordered a birthday present for my husband that was over $500.---Hard saved for money for me. They sent a ship notice with Fedex tracking. Item never arrived the day specified and I couldn't get info from Fedex despite trying daily. I finally emailed Acme just to let them know that there was no tracking update info. I was told that IF my order did not arrive in 3 days I should "take it up with Paypal"!!! (I used paypal to pay). I was gobsmacked. So, they figured that my not receiving what I ordered and paid for was not their problem??? I just never had any reputable company do this to me before. I knew then that I could not trust them, and I called Paypal immediately and read them the email from Acme. They too thought it was pretty bad. They were great, and said that IF I did not receive my order within 3 more days they would personally file a claim for me, and not to worry. Acme is completely UNPROFESSIONAL, with horrible 'customer service'. I was finally able to get some news from Fedex and SUPPOSEDLY my order is to be delivered today. Despite this, this company could care less, and took my money and then washed their hands of any responsibility for making sure I received what was ordered. I do NOT recommend them and I will never order/buy from them again.

Ordered some clamps from Acme tools and they arrived and where as described. It was a great deal and I am not complaining about that. For that transaction I would give them 5 stars. But in the box was their advertisement flyer dated to end on 3/31/22. I noticed on the front page that they had the Dewalt Atomic DCF921B Impact Wrench (Tool Only) advertised for 119.00 and includes a free powerstack starter kit. What a great deal! I went to the website to order only to find it for 199.00. Big difference... So I tried to call and order this over the phone. Was told they have to go by the website price and that was an error which if you read the back of the flyer, they have written "reserve the right to correct errors" I get it and feel the same way that if it is an error that is understandable. What is NOT UNDERSTANDABLE is why they still send this flyer out to customers when they know about the problem or error! At that point to continue to advertise the mistake is just MISLEADING when you know about the mistake. ACME TOOLS needs to stop using that flyer if they don't want to honor the pricing in the flyer. It actually seems intentional and is more like a bait and switch issue when your customer service representatives immediately know about the problem. Acme Tools, you need to stop sending out the flyer or at least make the correction before you send it out. A simple sticker with the corrected price could have avoided this situation. Or even a simple pop up window when someone goes to the website to order this would show it was a mistake and not intentional!

DO NOT BUY MILWAUKEE RECONDITIONED TOOLS FROM THEM. Bought first tool, constantly jammed... had to have fixed. Second order, missing parts to actually use it... returned same day, will not give me my money back, they want to "negotiate a refund" ... these guys are poison. Do yourself a favor and steer clear.

This is the email I just sent ACME TOOLS.
I placed an order on November 19th for some Dewalt lithium ion batteries and a
“Free” jigsaw tool 20 V X-RAY Max. I paid $200 and received the batteries. NO JIGSAW AS ADVERTISED. I received emails from your company on 11/27/21, 12/4/21, 12/9/21, 1/1/22, 1/16/22 and 1/30/22 stating that I should expect delays. I checked your website on January 16 and you had the jigsaw in stock. Your company replied that this was a promotional jigsaw and you could not use your stock to fulfill my order from your company. That was ridiculous at the time and still is. Don’t sell what you don’t have! Take care of your customers and don’t take their money if you can’t provide them with the product. AGAIN, you had this item in stock.

It has been TWO months since I have received any email updates from you and FOUR MONTHS SINCE YOU TOOK MY MONEY FOR A PRODUCT YOU SOLD AND DIDN’T DELIVER. I AM FINISHED WAITING. Tomorrow I am contacting the Better Business Bureau and writing as many reviews as I can on the problem I have had with your company. I would prefer to just get the tool.

!DO NOT ORDER FROM ACME! Ordered a Milwaukee M12 Heated Jacket From Acme and received my order 4 days late. I opened the package to find an open box product with only the charger and battery inside. I emailed them and they sent another jacket. The second one I received was in a beaten open box with the jacket removed and then replaced. I will not order from acme again I cannot believe that they are unable to understand that when I pay 200 dollars for a jacket I want it to be new in the box unopened.

They didn't send the product on time as specified on the website. I am not even sure they had it in stock as advertised. They didn't send tracking. They gave me a hassle on the phone as I tried to cancel. I literally told the lady I wouldn't be around to even accept the product because of when it was being shipped. I was told to call their shipping company and make arrangements to cancel. The shipping company told me they couldn't do so without authorization at ACME. So the product will continue to ship, with no regard for our environment. No regard for their customers. All they care about is money.

About a month ago I ordered a natural gas heater from Acme tools. When the installer tried to set it up, he discovered that it had two broken parts. I called the company and they told me to set it on the porch and they would send FedEx out to pick it up in the morning. So I did just that. In the morning I met the FedEx driver who had the instructions to pick up the box but said he was not given a call tag. He took the box and said he would match it with the call tag when he got back to the facility. The box never got back to Acme and they refuse to refund me. I tried to appeal via my payment source, PayPal, and they cannot help me because FedEx did not give me a tracking number. I am out $200.

They advertise a free tool or battery with the purchase of a Milwaukee drill set but that is pure bs ! They say it’s available at check out but it’s not . False advertising to get your business!

Ordered $250 of tools. FedEx show it was delivered but it was not delivered to my address. Back and forth with acme and they just push the blame on FedEx. Won’t refund or reship items. Have to pay to dispute it with my bank to get my money back. I will never use this company again and I purchase a lot of tools for my business. What a headache. This place sucks sucks!!!

The worst experience buying tools
They lost my items
Hard to contact them
Hard to get my Refound
No respect I won’t use this company never again

Avoid this seller. Did not deliver the item, kept me waiting for 14 days while the item was supposed to be received within 6 days after placing the order. I was never contacted by this seller to give a reason why it was delayed!

Went to the Plymouth store and bought and paid for a cordless tracksaw kit. The warehouse personnel brought up the saw only, no track. Her response was that she's just the warehouse person, a salesman has to help. The salesperson there looked at me, walked away, and came back and helped 3 other people without so much as even looking me in the eye. By that time I decided I didn't need anything that bad from this store and finally got the salesmans attention and asked for a refund. Then he said "You don't want to wait for the track?" All along he knew what was going on, but chose to ignore me rather than keeping me informed. A simple statement saying someone was working on getting the trcak up there would have been fine. But at that point they lost a $500 sale.

Thank you for posting a lot of negative reviews. I saw 2 lawn mowers that interested me. Twice, I tried to contact them, but received no response. I'll order the lawn mower from a different company; price was NOT the issue, customer service is more important, I guess they don't want my money.

I've read some bad things on here about customer service at Acme and have to provide my own experiences that have been stellar. Only twice have I had to contact them. Once to ask that they split an order and send the in stock items right away. I'd selected the wrong options at checkout, they fixed MY mistake immediately.

Once they had a technical issue causing a sale banner to show on an excluded item on their web site, so the discount code wasn't working. Called in and they honored the discount anyway.

One thing that I think people don't realize is how they handle backordered items. Some of the complaints are about multiple tracking numbers and the invoice you receive when an itemsships showing all items instead of just the ones that ship. If you have a split order like that you will get an invoice showing every item in your order when a portion ships, BUT it will list 0 on the quantity and price for any items in a different shipment. These invoices are for record keeping at businesses buying from them.

I've always gotten fair prices, shipping is fast. Really a great store IMHO.

Ordered a Dewalt battery kit in December of 2020, expected to receive the Dewalt promotional item with it. Batteries showed up in 2-3 days, but the promotion item did not show up as promised. 3 weeks go by, no item, 3 months go by no item. Support team keeps emailing that it is delayed. Now they promise in July to ship the item, yea right. Total bait and switch. The item itself is instock at acmetool, but because it is not labeled with the promotional designation by acmetool, they will not ship it to me. Horrible way to treat your customers. And a good way to make sure they never shop with you again.

Ordered wrong part. Called Acme before they shipped to cancel. Half hour on hold I opted to have them call back. They never called back. When it arrived my wife accepted it not knowing to decline. She then filed for a return. The return said to keep them and it’ll be refunded in 3-5 days. Two weeks later no refund. I don’t want them. I can’t use them. And I will never order from Acme again.

Very good sturdy well built quick on delivery.

Made an order, given tracking number lots of automated communication showing the order and when it would arrive. Did not show up, arrived next day incomplete. I complained and SIRI backhandedly provided a new tracking number but no indication in the contact that it was a new number. Now the remaining part of the order will arrive tomorrow. Recapping provided one tracking number and showed pictures of the order and when shipped it was in two tracking numbers which were not provided until the complaint was lodged.
Save your blood pressure, buy from some one else.