4TH DIMENSION LIMITED Bewertungen 1’254

Perfect experience with Dean - he collected my bike, delivered my replacement, always showed care in moving the bike and also answered some of my questions regarding the procedure and what happened next, when it was fully in his right to say "I'm just delivering". Overall a quick and easy exchange.

Spoke with David on the phone for the next steps after my vehicle had been categorised as a write off.

I cannot thank him enough for how calm and kind he was with me. He was patient, answered all my questions with crystal clear answers and seemed like he had all the time in the world for me.

David and the others at 4th dimension have created an experience for me which will continue me being a customer with them moving forwards.

These people represent RAC insurance. In my experience Fourth Dimension were rude and unhelpful. The man I spoke to refused to give me his name and put the phone down on me. My call to them was timed at 10.36 7/5/26. Imagine if my enquiry was a difficult one. Cowboys I would say.

Dean delivered my loan bike in good time. Asked how I was after my accident. Overall good service. Was a nice way to start the day. Cheers

Graham the driver was patient and didn’t rush me.
Delivery as promised and at time given.
Very good service

Graham delivered and collected the bike very professional

All service was professional & attentive. Was given numerous options while my bike was being taken care of. Dean the Courior was great. Let me know his ETA and helped with fitting for my helmet. Great customer service would highly recommend.

The friendly nature in which i was approach and dealt with with great speed by Graham.. was a pelasure to deal with him and the 4th dimension group.

Bike delivered by Tony couldn't ask for a better service

Ist class service from Irina, made the whole process very easy.

Graham very prompt on time, very helpful good job

Great service, really pleased with the service, very good experience on the phone guiding me through my accident, clear and easy advise, Anita Patti my advisor was really helpful indeed, great service

Tony - Great service, from collecting and delivering my bike

Liam made the whole process simple and straightforward. What could have been very stressful was made very easy

Tony was excellent service, excellent communication, arrived on time, definitely 5 star

Graham dropped off courtesy bike. Talked through using instructions. Prompt and quick service.

Graham was great. Quick and easy collection

Dean was very pleasant and helpful. Thank you

4th dimension handled my claim on behalf of my broker. I was informed that I had 2 choices; The first being that 4th Dimension handle the seamless claim from picking the bike up, assessing and costing the repair work, liaising with the underwriter, carrying out the work and sending the bike back. The 2nd option was that I use my dealer and liaise directly with the insurer.
4th dimension sounded like a good idea but I queried how long it would take. The average period being 4 to 6 weeks as it was ‘quiet’ I was told.
The initial contact was very good up until the work being authorised. My insurer authorised the work in 48 hours so no delay there.
However, I have still not got the bike back some 7 weeks later and the ‘target’ date is 13th May. That will be 9 weeks for the work to be complete let alone getting the bike back.
The only explanation I have is that there is a delay in the workshop. All the parts were readily available ( I checked with my dealer).
I feel as though 4th dimension have sold their services under false pretences. They clearly have a back log that they can’t cope with.
The 2 star review is based on the service to date and I will update once I receive the bike back.
On another note…..
I escalated the matter 2 weeks ago and would be told that customer services would be in touch. Despite chasing, I have heard nothing.
UPDATE:
4th DIMENSION HAVE REPLIED TO THIS REVIEW SAYING THEY WILL PASS MY COMMENTS ON TO THE CUSTOMER RELATIONS TEAM. I WAS TOLD THEY WOULD DO THIS 3 WEEKS AGO. I STILL HAVE NO CORRESPONDANCE

Tony
Great guy,helpful and polite with good conversations
Excellent fellow
Collection was made easy by Tony
🤘🍻🤘