Carpenters Group Bewertungen 5'865

My RTA was 2 1/2 years ago and I am still being ghosted. This is the worst service I’ve ever experienced from a company and I can’t believe after seeing so many other reviews that they are still up and running. unless I chase for an answer, I don’t hear from them at all. There are months and months between contact and it is always instigated by myself. I am convinced they are keeping all our money. My original case handler has apparently left the business yet nobody has told me or assigned me a new one. When I then get a bounceback email, it tells me to contact a lady called Kirsty but there’s no email. They are a joke. I would avoid at all costs. I wouldn’t even rate them 1 star. I am yet to hear from them to settle my claim.

I’m really happy with my experience with Carpenters ..Jennifer Wallace was the person dealing with myself an my claim .. She was great from start to finish .. Always kept me upto date with everything, emails , letters , PhoneCalls .. And finally after 18mnths I got a decent payout .. I’m more than happy with Carpenters Solicitors, now so Jennifer Wallace .. thank you for everything …

Claim ref: SOU0234/14288

No updates at all. They don't respond to emails. And if you call them they put you on hold for 15 minutes then terminate the call.

I am unable to access 'MyClaim' website because the handler entered my mobile number incorrectly (missing a digit) which means I can't receive the security code. I have emailed them about it multiple times but of course no response.

Terrible service. I am stuck with no updates and with no way to reach them. How is this acceptable?

I cannot thank the team (in particular Bobby) at Carpenters enough for their support and guidance following my non fault car accident. Being involved in an accident is stressful enough, but from the moment I instructed them, a weight was lifted off my shoulders. They were a huge help with recognising my injuries and getting me appointments with specialists as well as obviously the claim for damages and loss of earnings.
​Thank you again for your hard work and professionalism!

I was referred to the team by my insurance company following a serious injury. Paul Wright was very informative and supportive every step of the way. I am very grateful for his and the company’s support during my claim and I would highly recommend Paul.

I’ve just recently let carpenters handle my claim in particular I dealt with Zoe Platt who regularly updated me with any information regarding the process, overall I was happy with the outcome coming, would recommend.
Brad.

A big thank you to Chloe Bentham of the Carpenters group. You made my claim simple to understand and you're help and advice were excellent. Thank you once again and I'd highly recommend your services.

SOU0256/78596

THE WORST MISTAKE OF MY LIFE.

UNQUALIFIED PEOPLE HANDLING YOUR CASE WHO ARE CLEARLY UNSUPERVISED AND FAILED TO PROVIDE THE BASIC INFORMATION ON A CLAIM HANDLING EXPERIENCE. WHO ALSO HAVE REFUSED FO PROVIDE COPIES OF CALL RECORDINGS WHICH YOU CAN LISTEN BACK TO AND YOULL FIND NO EXPLANATION OF WHAT THEY WILL ACTUALLY DO AND FAILURE TO EXPLAIN THEIR FEES.

I HAVE NEVER SIGNED A FORM WITH THEM ONLY ATTENDED A MEDICAL REPORT WHICH I THOUGHT WAS THE NORMAL PROCESS.

THREATENING AND ABUSE OF LEGAL POWER, I WOULD HATE FOR ANY FIRST TIME CLAIMANT TO BE STUCK WITH THIS ABYSMAL FIRM.

This firm failed to explain the procedure to me after being referred by my insurance to handle a claim.

I did not sign up to their services, they booked me for a medical report in which I attended and then they failed to act on this further. They were writing to the incorrect address despite me advising on our calls I didn’t reside there temporary due to providing care to my dying grandma. She has passed now

They then terminated my case and provided me with a 1.5k abortive bill.

If you want to use a competent solicitors. Please look for another, my file handler changed multiple times in a short space of time and the process was failed to be explained.

Friendly fast service and always kept up to date with information.

In 2.5 years not one phone call I keep chasing them up rang 3 weeks ago as going to court today still not sent I was told no emails or calls even tho my car paid out as non fault 2 years ago they don't rush I doing all the chasing all time no contact ianonly if I ring if I cud change solicoters I wud but rac dealt with everything but 2.5 years waiting on court Date my vehicle was a write off still paying finance as short fall today the 26th may still waiting on court date my case Manger Steven hall ianoconnell75@gmail .com

I would like to give some recognition to Chloe Bentham, without her, my claim would not have gone successfully.
From the moment Chloe took over, she checked in, emailed me with updates and ensured a smooth journey. Very easy to speak with and answered all my questions
I would definitely recommend her.
Thank you once again.

Case SOU0742/12181
I have tried to contact my case handler repeatedly over the last 3 months without success.
The switchboard try to connect me but after 15 minutes on hold each time the call disconnects. I have sent emails to the company mailbox at the address stated on the automated service, no one has replied. I have also left messages on the claims portal requesting a call back, no one responds.
Having worked in customer service for a large number of years i feel this level of service is completely unacceptable I am really disappointed that no one at Carpenters has the common decency to respond to my request for a call back.
I don't think it is unreasonable to request a call from yourselves when you are meant to be acting in my best interest. I would very much appreciate a call asap.
Regards
Lisa Stevens

Update.. finally I managed to speak to another member of the team, who was able to provide an update. Such a shame I had to call so many times when the conversation lasted no more than 5 minutes .

Outstanding service from Cerys at Carpenters. We had been stuck in a stressful dispute for over two years, and she navigated it with incredible skill to finally help us reach a settlement. She was professional, proactive, and couldn't have been more helpful throughout the entire process. Highly recommended!

Very disappointing experience dealing with Carpenters. My road traffic accident was in October 2024 and the other party accepted full liability immediately, so I expected the claim to be handled efficiently. Unfortunately, communication throughout the claim has been extremely poor, with long periods of no updates unless I repeatedly chased them myself.

I was assigned a case handler who explained they used an online portal, which initially sounded positive, however they rarely appeared to check or use it properly as messages and correspondence went unanswered for months. I was repeatedly asked for the same information and documents over and over again, including requests for evidence that simply did not exist.

The handling of my claim has been particularly frustrating. I was given incorrect advice regarding attending an appointment, which resulted in me losing income. I was initially told this loss could be claimed back, only to later be told it could not. There were repeated mistakes and inconsistent advice throughout the process.

Despite the claim being ready to submit to the other party for over a year, they still have not submitted it despite my repeated chasing. They changed my case handler during the process, but nothing improved.

I have made numerous formal complaints which were either ignored or not properly addressed, with factual evidence overlooked. Due to the ongoing delays and poor handling of the matter, the Legal Ombudsman is now investigating my complaint and I am in the process of instructing alternative solicitors regarding the losses and issues caused by their handling of my claim.

Overall, the process caused unnecessary stress, delay and frustration at a time when I was already dealing with injuries from a road traffic accident. Based on my experience, I would not recommend them.

No contact at all from start of claim and been a year still nothing

Carpenters solicitors never get back to countless emails and it has been now 5 years in pain. I have had no communication hardly ever. I call every day the call can last 2 hours then goes to voicemail. I am so disappointed. I am in agony every night. Carpenters please please get back to me. You have everything you require so I do not understand the hold up
SOU1177/01135

Regarding my claim - SOU0234/11965

I am still, 3 years and 3 months later, waiting on a simple car claim where someone drove into me. The communication is dreadful and practically non-existent unless they have something to say. In all this time, I've not spoken over the phone to a single person. Things are cancelled, pushed back and the final result is always the same.... nothing happens! This is utterly insane. 3 years and 3 months and it is STILL ongoing. Not to mention the handlers like to insult you and demean you when you tell them the impact it has on your mental health, despite the fact the medical report from THEIR medical professional states the same. Time for another report to the Legal Ombudsman. Why any insurance company uses these as a solicitors is absolutely insane.

Good communication throughout the process from Chloe Hellon at Carpenters and a great result on our claim getting all our costs refunded from the other party. Many thanks

Despite this being a long process since my accident Carpenters continued to keep me informed and answered my questions and queries thoroughly and quickly via email or phone. I appreciate all the effort Hannah has taken to ensure the case outcome was a positive one. Very happy with her help and professionalism.

Zoe kept me up to date with everything along the way, and the outcome was better than expected. Would recommend zoe and carpenters as a whole,

Thanks again