Zulily 

I have been purchasing fromZulily for about 4 yrs and always love their products .... on nov 2015 I purchased a pair of shoes and recieved a size 6 instead of a 9, so I called them and they just told me to donate the shoes and gave me a full refund .... this month (feb 2016) I purchased to pair of long jeggings for gym I recieved one long pair and the other was a capri, I called just to see If there was a way to return it and get my other long pair and they did it again ... they just said donate it and I got a full refund once again! So I give them 5 stars because they are very considerate and I LOVE their products never have been dissapointed! ... their perfumes are awesome as well not copies or cheap ones and you get them for an amazing price ... so I highly recommend by MY great experiences as a Zulily customer :)

I ordered three items three weeks ago and received two yesterday, quality is mediocre. Received notice from zulily today that the third item has not shipped yet and that "we do have have a revised shipping date yet." Wow! I have shopped online for over 20 years, starting with amazon, and except for large furniture, I have never experienced shipping this slow and in facxt usually receive orders within 2-3 days. There is no excuse in this day and age for service this slow. I will stick with the traditional stores I shop regularly and not be a regular zulily customer. I will not shop it again and recommend others to avoid it too. Beware.

I put a bunch of things in my shopping cart. They included 3 purses and some sunglasses. When I actually went to order, I NEVER ordered anything but sunglasses and 2 shirts. At my door, EVERYTHING was in quantities of 2 like 2 of every pair of sunglasses. I went into their website and sure enough it showed that the 3 purses were in transit. This company has no return policy. I will NEVER even go into their website for fear of again being sent something that was never ordered. Buyer beware.

I ordered a bulk load of things before I read the reviews on here.
I have to say that these reviews scared me and I was worried about what I would end up with.
Today some of the items arrived and I was pleasantly surprised by the majority of the items.
Thankfully I dont need to send any of them back because that seems to be where the problem lies.
The plus size items were my least favorite just because the quality of the leggings is not great but they are good enough to keep.
Im a UK10 and the 8/10 tops I bought just fit me and the quality of the tops are good.
Im waiting for some Momo grow kids boots and im praying that I have no problems with them.
I don't mind the delay in delivery as long as the goods are quality and so far the items iv'e received im happy with

Zully has great sales for limited time, and I have relied on their reviews, but had I better understood their Horrible return policy, and that so far everything I have purchased has been unrelieable as to sizes and materials, I would have NEVER purchased from them. I even ended up with 2 bottoms of the same size, that I swear I didn't check 2 for the quantity.

Now I'm stuck with brand new swim suit with 2 bottoms of the same size, bras not true to size, and shoes that don't fit, and that I cannot return...some because of the item that they are, and some due to past the 14 days policy, and even if I could return, it would only be for store credit!

I will definitely NOT recommend them and will remove them from my email, and will make sure to let others know that they REALLY SUCK!

The styles can be quite attractive and keep one from looking like everybody else. The biggest problems encountered are: 1) sizes and 2) odd delivery schedule. However, both are easy to deal with. First, you have to look at the size charts. I think a lot of the outfits are sized to fit the average overseas Asian--so USA's small is equal to their medium. Small hips are 36"--hmmm. The company readily gave me credit and has accepted all returns, even if beyond the listed return date. Odd delivery--well, I stopped being impatient and realized that the garments were being made and sent from various spots around the world. They provide updates, so I'm not bothered. Another issue is that the appearances in photos don't always match what you see in reality. Still, I have not been dissatisfied because the clothes look cool. Some items can be on the thin side--even see through. I wear a camisole--no big deal. Altogether, I very much like the shopping experience. True, not everything is super cheap, but prices are low enough and I CAN'T STAND the brick and mortar experience at discount stores.

I was a bit apprehensive buying from Zulily due to the reviews posted. I bought several items of clothing and received them today and I am very much impressed with the size ordered as well as the quality of the merchandise. Zulily so far is GREAT!

I have been using Zulily for a couple of years now and I love getting deals on designer and unique clothing. The customer service has always been amazing when I've had issues too, which was only twice.

The thick lush cardigans advertised online arrived today. Nothing but cheap smelly rubbish. They are thinner than your average t-shirt as they are totally see through. Paid in excess of £30 (60% off)... So they ARE too good to be true!!! Do not buy from them.
Impossible to send back and get a refund. Big mistake not reading the endless return policy first!

In November 2014 I ordered 2 blouses. $15 each . 1med and 1 lrg. I received them separately, one in January of 2015 and the other one in February of 2015. Sizes were not at all correct. Actually it doesnt exist. So small my 9 year old couldnt put it on. That was the large. Quality of the blouses pure garbage. Then you cant even contact them at all to get refund. Dont buy anything from them. Rip off artists.

It's worst and annoying policy from any company to restrict user to visit there website if they do not want to provide email.

I have been shopping on Zulily for the past 2 years and love it! The people leaving the bad reviews are incorrectly ordering and not reading the fine print or following instructions. Zulily buys in bulk. After a event ends they process all the orders to the vendors. The vendors ship to Zulily and Zulily ships to us. On everything you buy it tells you in fine print that it takes 2-3 weeks to ship. Once it is shipped to you it can take another week. 4 weeks total. Sometimes you get lucky and they receive the order sooner therefore you will receive it sooner. When ordering clothing they give you the size chart for that vendor and instruct you on how to measure. Not all clothing company's have the same vendor. I also read on a review that they had received a knock off bottle of perfume. NOT TRUE! That would be illegal on there part and would never happen. When ordering from Zulily you need to make sure you read the whole description of what you are ordering. What material it is made of. If it's cotton leave room for some shrinking. All my shoes and clothing are from Zulily. I have never had a issue with the shoes. Sometimes the clothing. When I do it is because I ordered wrong or it was the manufactures mistake. Zulily does not except returns but they will for sure work with you. The customer service is outstanding. They have the best prices on clothing and one of a kind items you will love. I have bought so much. I have 60 dresses and more than half are from Zulily. Try Zulily and you will see how fun and enjoyable shopping can be from home. All my friends and family are hooked!

So, I decided to try Zulily. First of all, I did not realize the shipping would be so slow, but ok, fine. When I got my stuff, a couple of the skirts smelled nasty like chemicals so I had to wash. One had a care tag, machine wash, no problem. The other had NO tags inside, I mean NO tags anywhere at all and I had NO idea how to wash it. I had already tossed the tags that came on them after I tried them on so I could not check that, but that is NEVER where care is. So I looked at the skirt, it was heavy cotton, so I figured I would wash but not dry (after all, I have skirts very fragile compared to that one and I can wash them). I do not have an agitating washing machine, it is a spin one and not hard on clothing. I was SO angry when I took that skirt out of the wash, most of the hem fell out and the material is fraying, the hem of the tie at the waist fell out on both ends and is fraying. SO, now I have to hem all this stuff but I am seriously concerned about even wearing this thing because if the stitching is that shoddy how do I know the seams just won't fall apart as I am walking? I will NEVER buy from this company again, once burned, and the burn was too bad to ever give a second chance. I buy clothing online a lot, this is a first, wondering where something so shoddy was made and why they can't bother to put a care tag on it? Seriously? After reading the posts about returns on here I am not going to bother, but this was a very bad experience. Also I saw this item I bought listed as pants in some places and skirt in others (it is a skirt, I could tell that by the picture and it definitely is...it would be nice if it was made well, but it is definitely not).

Silly me like everyone else it seems I did not review the returns policy ordered 2 dresses which are fine and ordered a chemise/pants same size which on taking out of the packet could see instantly would not fit me tried over my own bra & no it would fit someone 6 bra sizes smaller than me but silly me I did not realise they would not take returns of any lingerie, swimsuits etc. So what do I now do with the items apart from giving them away to the charity shop!!!! Some bargain that was!!!!!!!

Do not buy anything if it may be the wrong size. I've tried to contact them by email but get the "this site may have been removed try blah blah ". Read the reviews and policies and decided not to bother and have given items to a family member.

I have ordered lots of things in the past from Zulily. First time need to return something.

What a nightmare. As the items are from different events, they want me to make different parcels to return them, each recorded mail to track them.

For one parcel, it is one item. More expensive to return the item, then the cost of the item.

I have spent the entire day corresponding with them.

And on their website, the only information they give about returns is:

What's zulily's return policy?
If you're disappointed with your order, please contact our Customer Service team. We are never able to accept returns on intimate apparel, shapewear, swimsuits or rashguards, or any personalized items. Unfortunately we are also unable to facilitate exchanges.

They don't tell you that they will make you pay the postage, write an email to them justifying why each item needs to be returned etc.

Despite the nice stuff, definitely will not be using them in the future.

I have ordered 2 pairs of shoes, I knew it would have taken about a month to get them delivered, so no problems there. Once they got delivered, my partner has tried them on and they were too big. Nothing unusual, that's what happens when you buy shoes online. What we didn't know is that we had to pay for the return. It wouldn't be so bad if Zulily were not accepting returns to a PO BOX! The only delivery company who delivers to PO BOX is ROYAL MAIL; £17 for 2kg. Surely Zulily must be aware of this cost and is trying to put people off returning items. I will not be shopping at Zulily again. I'd expect to have pre-paid sticker included in the box for returns.

To be fair: I have contacted ZULILY returns people via email and they responded quickly with advice how to proceed with the return.

Ordered few items, I knew that the delivery does take a while so that wasn't an issue. When I recieved the order the sizes were not true to size, the quality of the clothing was awful! Asked for a refund which they said I had to pay for, sent them back then they refuse to give a refund! I find this unacceptable and will not be shopping with them again and hopefully able to discourage overs from a bad experience.

People have to realise the setup of Zulily befor making an order. They do not have any goods in stock so after each sale of about 72 hours they make a joint to the seller of the product with an order. After they have received the products they send you an email with notification of shipment. So it might take a 1-2 weeks. I got my product app 10 days after ordering it. However the order was the wrong size, so gave Zulily a call. Jacob S. from Zulily told me to take a picture as proff and send it by email. 30 min after sending it, I got an email back from Jacob saying that unfortunately they couldn't get the product in the right size. Instead they offered me a full refund, £5 "store" credit at Zulily and that I keep the product. That is what I call good customer service!

I ordered a simple item. A month ago. It was a little cheaper than amazon so I figured id save a few dollars. They had no issues taking my money but haven't heard a word about item. I'll give them a few more days before filing a complaint with my bank