ZoogVPN Bewertungen 192

Everything has worked great and customer service is helpful 👍

Everything good. I use this service almost a year and don`t want to look for another one. It doesn`t slow down. Always consistent connection. Im completely satisfied.

I have used this service for more than a year. The app is working great and meets all my requirements.

My friend introduced me to that VPN and i have been enjoying it so far. Just waiting for Turkey server to be added.

Bought a 'lifetime' subscription a few years ago. OK 1st year. Then, they have restricted servers to almost nill and want more money to get them back! Doesn't work with Disney+, BBC, IP geolocation avoidance doesn't even work with YouTube! VPN obfuscation renders the service totally unusable..no pages ever load.

Best VPN provider with fantastic support!
Thank you ZoogVPN :)

Excellent VPN. Je suis inscrit depuis début 2019 et depuis j'en suis très content
De plus j'ai eu un excellent service clients récemment : très reactif et très bon sens du client

I bought a premium lifetime subscription back in 2017, and I've been really happy with zoog. Until now, that is. I used to have an access to all the servers, but not anymore. My plan was downgraded to Lifetime Lite without any prior information or change to T&Cs. After exchange of emails, they said they can't do anything about it because the management changed and they're not "aware of any marketing activities that were run before". They were even suggesting I didn't know what plan I had, only screenshots of purchase confirmation proved I was right. That's really poor customer service. They just don't care... There are few similar reviews here on trustpilot, so I'm not the only one.

Update: Out of the blue ZoogVPN sent me an email advising that they had renewed the (lifetime) service. Without any change at this end, most servers now appear to be working correctly. I still have a few servers that won't connect at IKEv2 but it's still better than it was. Don't know what you did ZoogVPN, but thanks. After 3 years of frustration, relief. Sadly I'm not sure how long this will last, yet. Hopefully others can be helped also.---ZoogVPN have advised that they have recently gone through major changes. Perhaps they are now a much different company to the one I have dealt with in the past.------ Original and edited post below -----
I agree with the frustrated user. Support is abysmal, very rarely responding. Losing servers every month. Unable to authenticate on Windows but works on Android, at times, then switches over to work on Windows intermittently. Very aggressive at having accurate negative reviews removed.

You'll see below that it took over 6 weeks to respond to this review. I've had ZERO response to my enquiries to "support" in 3 years.
ZoogVPN have requested "more information" in order to be able to help. I don't know what more information they need than the email address I signed up with.
BUT, the current issue with 2 Windows 10 PCs is that very few of the servers connect at all. CA connects reliably but using OpenVPN in lieu of IKE2. As frustrated user states, ZoogVPN have been reducing the number of servers lifetime users have access to. I can connect to NL3 on Android but not Windows. Every time I have had a problem BAR ONE, when ZoogVPN very quickly told me there was a worldwide outage my tickets have been ignored.
Hotspot Shield is now my preferred VPN, although I test ZoogVPN every now and then just to see if it's usable. [Note I remove one before installing the other so they don't adversely interact ]

Tried the free 10 gig plan. Cannot connect to the VPN. Emailed customer support (Alex). Did not get any response. I uninstalled the VPN. I'm glad that I tried the free version before buying a paid version.

* issue is resolved thank again*

Bought lifetime, and they keep removing servers from the lifetime account. Poor speeds as well. What's the point of a lifetime account if there are no servers left to connect to?
Contacted them about it and they ignored me repeatedly.

Edited 2021-06-01
Rather than reply to my support requests, ZoogVPN just keep trying to get my review taken down. Make of that what you will

Edited 2021-06-02
Full details already provided to Trustpilot who considered them good enough. ZoogVPN continue to ignore my support requests and keep trying to take down my review.

Edited 2021-06-08
ZoogVPN still haven't responded to my emails, and keep saying that my review isn't verified despite Trustpilot verifying it. Please stop gaslighting my review! Wish this back and forth wasn't required and they would deliver the service I paid for!
I emailed sales@ repeatedly and my most recent email was 2021-06-02

Edited 2021-06-20
After doxxing me in the review (Thanks Trustpilot for getting them to remove it) they finally replied to my emails and agreed to temporarily add more servers in return for me deleting this review. I have refused as my experience has been so negative I'd rather others knew.

I have paid for a two year subscription. I cannot connect to any servers. I cannot even connect to their website to contact customer support. I guess the old saying "you get what you pay for" is very true for this company. Update on my experience. The problem has been fixed, which is very good. I guess if you don't mind not being able to connect to servers sometimes, their price point is not too bad. I boosted my rating up to three stars.

What a shame. I subscribed from a Lite Package and the results : A ultra poor speed (0,5Mb), a lots of unaivable servers, and the worst : A customer service which doesnt answer at all !
What is the conclusion after 15 days ? YOu paid for nothing and you are not treated as a customer .... A Scam, to avoid

It is very practical and user friendly.
If browser extensions are provided for VPN service, it will definitely be more useful .
The response of the support team is also good.
Thank you for the valuable services you provide

The product is great, but I have found the customer service to be not always be fantastic. I've had to chase issues up more than once.

I have had recurrent issues for months now of payments being taken, account suspended and then reconnected after many communications from myself.
All in all a very poor service as again today I have been unsuccessful, so far, in being able to resolve.
Therefore I do not recommend.

My issue has not been resolved. Zoog want me to take out another plan which is more expensive than my present plan and in USD $'s not GBP £'s. Needless to say I find this totally unacceptable and if could give a minus score I would as the issue is with ZoogVPN.
Stay clear of.

Reply below shows the issues were at ZoogVPN.
Issue was NOT satisfactorily resolved, after several months of email communication, so I discontinued my membership.
DO NOT RECOMMEND.

Good VPN service provider. So far the support is good and flexible.

Works good with many servers and in cheap price. It is just cheap and best.

Support is also very nice, and their team is very flexible and comfortable to interact with. Hence I am pretty much happy as a subscriber.

Its great and fast, Very Simple User interface, has speedy chat support too.
I would say this is better than Windscribe. 11gb quota for month. nice