Their customer service is outstanding. I had the pleasure of working with Rossana. She was patient, knowledgeable and listened attentively. She quickly resolved my concern about the pump and the piece... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Zone’s level of quality is unmatched. You can’t tell the products went through rigorous testing and R&D. From the packaging to the items themselves, everything is aesthetically pleasing and functional... Mehr ansehen
Brigette D. was extremely helpful over the phone! I had technical issues with my Z2 and was able to get the assistance I needed right way. I greatly appreciate how she went over different ways to trou... Mehr ansehen
I just love the Zomee pump. I ordered new parts to see if my original parts were getting old and I cannot tell the difference, which means they're still functioning like new. When I ordered replacemen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Zomee, where innovative design meets hospital-grade performance in the world of breast pumps. We offer a range of cutting-edge products tailored to the diverse needs of modern mothers. From the traditional electric breast pumps to wearable, hands-free options, we've got your breastfeeding journey covered. 🌟 Why Zomee is the Ultimate Choice for Mothers 🌟 💪 Hospital-Grade Strength Across the Board: Whether it’s our Z2 Double Electric Breast Pump or the wearable Zomee Fit, you can expect unparalleled performance and efficiency, thanks to our hospital-grade motors. 📑 Unbeatable 2-Year Warranty: Every Zomee product comes with a comprehensive two-year warranty, reaffirming our commitment to quality and durability. 🎛️ Multiple Pumping Modes and Customizable Suction Levels: With up to 9 levels each in Stimulation, Expression, and 2-Phase modes, our pumps are designed to offer mothers a tailored and efficient pumping experience. 🔋 Extended Battery Life for On-The-Go Moms: Both our Z2 and Zomee Fit pumps feature USB-rechargeable, long-lasting batteries, giving you the freedom to pump wherever you are, without the need for a power outlet. 🛡️ BPA and Phthalate Free for Utmost Safety: All components that touch breast milk are crafted from high-quality, food-grade plastic that is free of BPA and phthalates. 🌙 LCD and LED Display for User Convenience: Whether you choose our Z2 pump with its LCD screen and nightlight or go for the Zomee Fit with its LED display, you're in control even during late-night sessions. 🚀 Revolutionary Wearable Technology: The Zomee Fit can be worn inside your bra for a completely hands-free experience. It’s quiet at under 48 dB and offers leak-proof, anti-backflow technology, ensuring not a single drop of milk is wasted. 🌱 Environmentally Conscious and Easy to Clean: Our products are not only designed for performance but are also made from sustainable, easy-to-clean materials, ensuring safety for both you and the planet. Zomee is more than just a brand; it’s a commitment to enhancing the breastfeeding experience for mothers everywhere. Our varied product range means there’s a Zomee pump for every mother's unique needs. Choose Zomee today and join our ever-growing community of satisfied moms. With Zomee, you’re not just buying a breast pump—you're investing in a more comfortable and fulfilling breastfeeding journey.
Kontaktinformationen
2700 Gateway Dr Unit A, 33069, Pompano Beach, Vereinigte Staaten
- 1-888-662-7159
- info@zomee.com
- zomee.com
4.2
Gut
182 Bewertungen
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Annoying experience but ended well
The company created a work ticket number which caused a problem in reviving the product. After emailing and writing a 1 star review they fixed the problem. I went back to delegate my review since the problem was fixed and it seems as if the company already deleted it.
23. Februar 2024
Antwort von Zomee
Dear Carlie,
Thank you for sharing your experience, and we're truly sorry for the inconvenience you faced initially. We're glad to hear that we were able to resolve the issue and ensure you received your product.
Regarding the review, we don’t have the ability to delete reviews, but we appreciate you taking the time to update us. Your feedback helps us improve our processes, and we're always here to assist if any future concerns arise.
Thank you for giving us the opportunity to make things right, and we hope you enjoy your Zomee pump!
Best regards,
The Zomee Team
I would give this pump a 5/5 if it…
I would give this pump a 5/5 if it wasn’t for the no lock option. The amount of times it has stopped while pumping because the wind blows (dramatic but it’s so unbelievably sensitive it’s ridiculous). I wear it around my neck and it’s constantly stopping. Create a lock feature and seriously greatest pump in ever. But the aggravation it causes me while already recovering and sleep deprived makes me want to give it a 1. So only complaint but dang it’s a big deal!!! Adorable color, great quality, and overall love this product minus that aggravation. Not ideal if you aren’t just sitting still or have another child already unless you find a lock feature!!!
11. März 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Hello,
Thank you for your candid feedback. We're thrilled to hear that you appreciate the quality and design of the pump, but we understand that the sensitivity issue is a significant concern for you, especially during such a busy and demanding time.
We have some good news! Our updated Zomee Fit model now includes a lock feature on the LED screen, which can be manually activated & deactivated, preventing any unintended adjustments. This update was designed specifically to enhance the user experience by addressing feedback similar to yours.
We are committed to continuously improving our products to meet the needs of all mothers. If you're using an older model, we would love to help you with an upgrade or provide additional support to improve your experience. Please contact us at info@zomee.com or call us at 888-662-7159, and we will make sure to assist you promptly.
Thank you again for your feedback, and we look forward to making your pumping journey as smooth and stress-free as possible.
Warm regards,
The Zomee Team
I thought I’d like my spectra pump more…
I thought I’d like my spectra pump more than this one. But I really like this pump and I get more milk from it win/win! I’ve debated buying an in bra pump; but with everything I’ve read with reviews I am hesitant. But this is definitely the next best thing—don’t have to be tied to a wall only compliant is the screen is SO sensitive so easy to accidentally press buttons.
23. Februar 2024
Antwort von Zomee
Dear Nicole,
Thank you so much for your wonderful review! We’re thrilled to hear that our pump has exceeded your expectations and helped you express more milk compared to your previous pump. It’s always exciting when our users find value in both the portability and efficiency of our pumps.
We appreciate your feedback about the screen sensitivity and will pass it along to our product team. If you ever decide to explore a wearable pump, our Zomee Fit might be a great option for added freedom and convenience.
Thank you again for choosing Zomee, and happy pumping!
Warm regards,
The Zomee Team
Probably the best and quietest pumps on the market
Absolutely love my Zomee fit. Replacement parts are reasonably priced. I get a ton of milk out quickly with these pumps and on a low comfortable setting at that. 10/10 recommend!! Oh and they are very quiet, you can not hear them over someone speaking or over the tv.
17. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
We're thrilled to hear you're enjoying your Zomee Fit and finding it to be one of the best and quietest pumps on the market! It's fantastic to know that you've had a comfortable and efficient pumping experience, and that the pump's quiet operation allows you to pump without interruption. Your recommendation means the world to us, and we appreciate you sharing your positive experience. If you ever need assistance or have any questions, please don't hesitate to reach out. Happy pumping!
I love this pump
I love this pump , it's not over priced and it also gets a lot of milk out 10/10 recommended
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you so much for your wonderful review! We're thrilled to hear that you love your Zomee pump and that it has been effective for you in expressing milk. It's our goal to provide high-quality, affordable breast pumps to support moms in their breastfeeding journey, and we're glad to have met your expectations. Your recommendation means the world to us. If you have any more feedback or need support, please don't hesitate to reach out. Happy pumping!
Best hands free pump out there
Best hands free pump out there. I get way more milk with this wireless pump then I do with my spectra wall pump.
3. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you so much for your 5-star review and for sharing your positive experience with the Zomee hands-free pump! We're thrilled to hear that you're getting more milk with our wireless pump compared to other options. At Zomee, we strive to provide moms with the convenience, comfort, and efficiency they need to make their breastfeeding journey as smooth and successful as possible. Your feedback is incredibly valuable to us, and we're glad to have been able to support your breastfeeding goals. If there's anything more we can do to enhance your pumping experience, please don't hesitate to reach out. Happy pumping!
Came in just a day and so glad this one…
Came in just a day and so glad this one is already fit to my correct flange size!
25. Januar 2024
Antwort von Zomee
I'm thrilled to hear that your Zomee breast pump arrived so quickly and that the flange size was a perfect fit for you! Ensuring a comfortable and effective pumping experience is our top priority, and it sounds like we've achieved that for you. If you have any tips, questions, or further feedback as you continue to use your pump, don't hesitate to reach out. Happy pumping, and thank you for choosing Zomee!
Go with another brand/poor customer service
Positives: it's convenient and makes pumping while working or driving much easier. It was also covered by insurance. Battery life is great, I can do a 12 hour shift and not need to charge. Silicone cups feel more comfortable than my spectra.
Cons:
Both sides leak while pumping, even if the collection cups aren't full. My bras are soaked after each pump. I think this may be due to the tabs that connect the collection cup to the pump breaking off. Which leads to my second point, I already had to order replacement parts and it's been less than a month since I began pumping now that I'm back to work. It's also the loudest pump I ever owned so I don't feel comfortable pumping at my desk, which was half the reason I went with this one in the first place. I ordered my replacement parts over a week ago and they still aren't here so I'm leaking during every pumping session. I mean soaking a whole towel and my breast pads. Very frustrating. I would recommend paying a little more to go with a better brand hands free pump.
Update: I ordered my replacement parts on 1/17/24. On 2/1/24 customer service reported it got shipped to my town and no street number or street. Obviously that was undeliverable. I was told they'd ship me a new one that Day. 2/19 it still wasn't sent to me. 2/20 they refunded me but STILL never shipped the replacement parts. So now I have an expensive pump I can't use, and my insurance only allows one breast pump per pregnancy so I will have to buy a different pump out of pocket. Terrible customer service, avoid. Replacement parts are only available on their website and not other retailers like Amazon.
5. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Hello Valerie,
Thank you for sharing your experience, and we're truly sorry to hear about the difficulties you've encountered. We understand how important reliable support and effective products are, especially for new mothers. We'd like to address your concerns:
1. Leakage Issues: If your pump is still leaking, we may have alternative solutions for you, such as different flange sizes or additional troubleshooting tips.
2. Customer Service and Shipping: We apologize for the unacceptable delay and confusion regarding your replacement parts. We're taking steps to enhance our logistics and customer service response times.
3. Noise Level: We appreciate your feedback on the noise level. While the Zomee Fit is designed to operate below 48 dB, individual perceptions of sound can vary, and we're looking into ways to make our pumps even quieter.
4. Availability of Replacement Parts: Our products and parts are available on Amazon. Here is a link to our Amazon storefront: [Zomee Amazon Storefront](https://www.amazon.com/zomee)
We value your feedback as it helps us improve. If there's anything more we can do to assist you, please don't hesitate to reach out directly at info@zomee.com or call us at 888-662-7159. We're committed to turning your experience around.
Warm regards,
The Zomee Team
I love that they empty me maybe even…
I love that they empty me maybe even better than my wall pump… however, they leak soooo easy and very loud it’s nearly impossible to move or wear them around people. Other wise considering I was told by lactation consultants that hands free would be a waist of my time… they are going a lot better than they made me think they would. I’d also love if they weren’t so big as it looks like I have an abnormally large chest.
11. November 2023
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you for sharing your experience with our products. We're delighted to hear that our breast pumps are effective in expressing milk and that they have exceeded your expectations in terms of efficiency, especially given the advice you received from lactation consultants.
However, we are concerned about the issues you mentioned regarding leakage and noise. At Zomee, we are committed to providing high-quality, user-friendly products, and your feedback is crucial for us to improve. We will certainly take your comments into consideration as we continuously work to enhance our products' design and functionality.
Regarding the size and discreetness of the pumps, we understand your concern and are always looking for ways to make our products more comfortable and less intrusive for daily use. We appreciate your suggestion and will consider it in our future design enhancements.
If you have any further feedback, questions, or require assistance with the leakage issue, please feel free to contact our customer support team at info@zomee.com or call us at 1-888-662-7159. We're here to help and ensure that your experience with Zomee is as positive and beneficial as possible.
Thank you again for choosing Zomee, and we look forward to serving you better in the future.
Very expensive and long shipping time
Very expensive for one small replacement piece and the shipping time is very long.
26. Dezember 2023
Antwort von Zomee
Thank you for taking the time to share your feedback with us. We're sorry to hear about your dissatisfaction with the cost and shipping time for the replacement part you ordered.
At Zomee, we strive to offer high-quality products and services at competitive prices. We understand that the cost of replacement parts can be a concern, and we continuously work towards balancing quality with affordability.
Regarding the shipping time, we aim to deliver our products as swiftly as possible. However, there can be instances where external factors affect delivery times. We are constantly working on improving our logistics to offer faster shipping options.
We value your business and would like to resolve this issue to your satisfaction. If there's anything we can do to assist you further or if you have any additional concerns, please don't hesitate to reach out to our customer support team at info@zomee.com or call us at 1-888-662-7159.
Thank you for choosing Zomee, and we hope to serve you better in the future.
I had my pump for about 2 weeks and…
I had my pump for about 2 weeks and already had parts fail, needing to purchase more, just happy it was the motor of one of the pumps. I also love the convenience of the portable zomee fit, but it is otherwise painful even with trying multiple flange sizes and using lower settings/suction. I still use due to convenience of being able to tend to my newborn while wearing it but I needed to purchase a second portable pump (kind with tubing) due to comfort of my breasts and as a back up if parts fail again. I think the other types of pump, Z1 and Z2 are a better fit and are plenty affordable and portable as well.
26. Dezember 2023
Antwort von Zomee
Thank you for sharing your feedback with us. We're sorry to hear about the challenges you've faced with your Zomee Fit pump. It's concerning to know that parts failed within such a short period and that you've found the pumping experience to be uncomfortable despite trying different flange sizes and settings.
We take the quality and reliability of our products seriously, and we apologize for any inconvenience you've encountered. It's great to hear that you appreciate the convenience of the Zomee Fit's portability, but we understand that comfort is equally important.
We're also glad to hear that you see the value in our other models, the Z1 and Z2, which are designed to offer both affordability and portability. We aim to provide a range of options to suit different preferences and needs.
To address the issues with your Zomee Fit, we'd like to offer assistance. Please reach out to our customer support team at info@zomee.com or call us at 1-888-662-7159. We would be happy to look into the parts failure issue and discuss potential solutions or replacements to improve your pumping experience.
Your satisfaction is important to us, and we are committed to ensuring that our customers have a positive experience with our products.
Thank you for choosing Zomee, and we hope to resolve your concerns promptly.
Antwort von Zomee
Thank you for taking the time to leave such a positive review! We are delighted to hear that your experience with Zomee was seamless, from ordering to shipping.
Our team works hard to ensure that each aspect of our service is efficient and hassle-free, and it's rewarding to know that this was reflected in your experience. We understand how important it is for our customers, especially busy parents, to receive their products promptly and without any complications.
If you have any further needs or questions, please don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you for choosing Zomee, and we look forward to serving you again in the future!
Ordering replacement parts
Super easy to order replacement parts. They came super fast as well which was nice.
24. November 2023
Antwort von Zomee
Thank you so much for your positive review and for taking the time to share your experience with ordering replacement parts from Zomee. We're thrilled to hear that you found the process straightforward and efficient, and that your parts arrived quickly.
At Zomee, we strive to make every aspect of our service - from ordering to delivery - as convenient and user-friendly as possible, especially understanding the crucial role our products play in the daily lives of parents. It's wonderful to know that we were able to meet your expectations in this regard.
Should you need any further assistance or have any more feedback, please don't hesitate to reach out. We're here to help and always looking for ways to enhance our customers' experiences.
Thank you once again for choosing Zomee, and we look forward to continuing to serve you in the future.
Leaking bottle!
One of the bottles leaked and slipped my freshly pumped milk.
Update: They are replacing the bottles.
25. Oktober 2023
Antwort von Zomee
Dear Lauren,
We are truly sorry to hear about the leaking bottle and the resulting loss of your fresh milk. We completely understand the frustration that comes with such an experience, especially given the importance of each pumping session for both you and your baby.
Please rest assured that your satisfaction is our utmost priority and we are here to rectify this issue immediately. We take pride in our product quality and stand behind it, so this is certainly not the standard we aim to uphold.
Please contact us through support on our website at your earliest convenience so we can make this right.
Thank you for bringing this to our attention. We will do everything we can to ensure that you have a positive experience with Zomee from here on out.
Antwort von Zomee
Dear Jenna,
Thank you for your feedback regarding the timely delivery and packaging of your pump parts. It's great to hear that you had a positive experience with our service.
We understand how important it is to receive your pumping supplies promptly and in perfect condition, so we put a lot of effort into ensuring our fulfillment process is up to the mark. Your satisfaction with the delivery process is very important to us.
If there is anything more we can do to assist you or enhance your experience with Zomee, please let us know. We value your input and are continuously looking for ways to improve.
Do not buy from this company!
Do not buy from this company!! was originally very happy with my breast pumps, however less than two months into using them the motors on both pumps started failing. I reached out to customer service and it took them over a month and a half to give me an answer and they were just overall unhelpful. They ended up telling me that nothing was wrong with my pump, and gave me instructions on proper washing. Which I had been doing and even replaced ALL the plastic parts in hopes it would make a difference. I am very disappointed in this company and their lack of customer service. For a pump at this price I would expect it to last more than 2 months. I wish they would have honoured their warranty guarantee, and replaced the motors on my pumps.
3. November 2023
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you for taking the time to write a review and bring your concerns to our attention. We are truly sorry to hear about your disappointing experience with our breast pumps and customer service. It's concerning to learn that the motors on your pumps started failing within such a short period, and we deeply apologize for the inconvenience this has caused you.
At Zomee, we aim to provide not only high-quality products but also prompt and effective customer service. It's disheartening to hear that our team's response did not meet your expectations and that the suggested solutions were not helpful in resolving your issue.
We take your feedback seriously and would like to rectify this situation immediately. Our customer's satisfaction is of utmost importance to us. We would appreciate the opportunity to investigate this matter further and ensure that your concerns are addressed properly.
Please contact us directly at 1-888-662-7159 or email us at info@zomee.com with your pump details and any correspondence you've had with our team. We are committed to honoring our warranty policy and will do everything we can to resolve your issue to your satisfaction.
Once again, we apologize for your experience and look forward to the opportunity to make this right.
Excellent customer service to address…
Excellent customer service to address my needs, extremely quick to answer phone
25. Oktober 2023
Antwort von Zomee
Dear Michelle,
It's a pleasure to hear such positive feedback about your experience with our customer service team. We strive to provide prompt and personal support to address any concerns or questions that our customers may have, and it's reassuring to know that we were able to meet your needs efficiently.
Your kind words mean a lot to us and they motivate our team to continue delivering excellent service. Thank you for taking the time to recognize our efforts.
If you need further assistance or have additional feedback in the future, please don't hesitate to call again or reach out through any of our contact channels. We're always here to help ensure that your experience with Zomee is nothing short of exceptional.
Thank you for choosing Zomee, Michelle. We look forward to continuing to support you.
I love the wearable cups!!…
I love the wearable cups it makes pumping so much easier and doable for me.
25. Oktober 2023
Antwort von Zomee
Dear Amy,
Thank you for sharing your enthusiasm for our wearable cups! We're so pleased to hear that our Zomee Fit is making your pumping experience easier and more convenient.
Knowing that our products are making a positive impact in the daily lives of mothers like yourself is incredibly rewarding for us. The Zomee Fit is designed precisely for active moms on the go who need a practical solution for pumping without compromising their daily routine.
We appreciate you taking the time to provide this feedback, and we're delighted to be a part of your breastfeeding journey. If you have any questions, tips for other moms, or further comments about your experience, we would love to hear from you.
Please feel free to reach out at any time for additional support or with any insights you'd like to share. Hearing from satisfied customers like you helps us continue improving and providing high-quality products that meet the real needs of moms.
Thank you once again, Amy, for your support of Zomee!
Fast shipping!
I had to buy the correct flange size for my pump once I had gotten sized correctly. Everything was so easy and they got to me so fast!
23. Oktober 2023
Antwort von Zomee
Dear Meagan,
We are thrilled to hear that your experience with purchasing the correct flange size for your pump was so positive! Ensuring that you have the right fit is essential for effective pumping and your comfort, and we are glad that our selection process and shipping met your expectations.
Thank you for taking the time to share your feedback with us. If there is anything else you need assistance with or if you have suggestions on how we can further improve our services, please don't hesitate to reach out. Your satisfaction is incredibly important to us, and we're dedicated to providing you with the best possible customer experience.
Helpful
When I called a representative to see if it was too late to change my flange size I ordered, she was very polite and prompt in correcting it for me.
26. September 2023
Antwort von Zomee
Hey Amy,
Happy to hear our rep could help you out with the flange size switch swiftly. Your comfort and satisfaction are our top priority!
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