Their customer service is outstanding. I had the pleasure of working with Rossana. She was patient, knowledgeable and listened attentively. She quickly resolved my concern about the pump and the piece... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Zone’s level of quality is unmatched. You can’t tell the products went through rigorous testing and R&D. From the packaging to the items themselves, everything is aesthetically pleasing and functional... Mehr ansehen
Brigette D. was extremely helpful over the phone! I had technical issues with my Z2 and was able to get the assistance I needed right way. I greatly appreciate how she went over different ways to trou... Mehr ansehen
I just love the Zomee pump. I ordered new parts to see if my original parts were getting old and I cannot tell the difference, which means they're still functioning like new. When I ordered replacemen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Zomee, where innovative design meets hospital-grade performance in the world of breast pumps. We offer a range of cutting-edge products tailored to the diverse needs of modern mothers. From the traditional electric breast pumps to wearable, hands-free options, we've got your breastfeeding journey covered. 🌟 Why Zomee is the Ultimate Choice for Mothers 🌟 💪 Hospital-Grade Strength Across the Board: Whether it’s our Z2 Double Electric Breast Pump or the wearable Zomee Fit, you can expect unparalleled performance and efficiency, thanks to our hospital-grade motors. 📑 Unbeatable 2-Year Warranty: Every Zomee product comes with a comprehensive two-year warranty, reaffirming our commitment to quality and durability. 🎛️ Multiple Pumping Modes and Customizable Suction Levels: With up to 9 levels each in Stimulation, Expression, and 2-Phase modes, our pumps are designed to offer mothers a tailored and efficient pumping experience. 🔋 Extended Battery Life for On-The-Go Moms: Both our Z2 and Zomee Fit pumps feature USB-rechargeable, long-lasting batteries, giving you the freedom to pump wherever you are, without the need for a power outlet. 🛡️ BPA and Phthalate Free for Utmost Safety: All components that touch breast milk are crafted from high-quality, food-grade plastic that is free of BPA and phthalates. 🌙 LCD and LED Display for User Convenience: Whether you choose our Z2 pump with its LCD screen and nightlight or go for the Zomee Fit with its LED display, you're in control even during late-night sessions. 🚀 Revolutionary Wearable Technology: The Zomee Fit can be worn inside your bra for a completely hands-free experience. It’s quiet at under 48 dB and offers leak-proof, anti-backflow technology, ensuring not a single drop of milk is wasted. 🌱 Environmentally Conscious and Easy to Clean: Our products are not only designed for performance but are also made from sustainable, easy-to-clean materials, ensuring safety for both you and the planet. Zomee is more than just a brand; it’s a commitment to enhancing the breastfeeding experience for mothers everywhere. Our varied product range means there’s a Zomee pump for every mother's unique needs. Choose Zomee today and join our ever-growing community of satisfied moms. With Zomee, you’re not just buying a breast pump—you're investing in a more comfortable and fulfilling breastfeeding journey.
Kontaktinformationen
2700 Gateway Dr Unit A, 33069, Pompano Beach, Vereinigte Staaten
- 1-888-662-7159
- info@zomee.com
- zomee.com
4.2
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182 Bewertungen
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They were absolutely the best when I…
They were absolutely the best when I contacted support about needing my nipple shields and extra bottles! No hassle, no worries they got straight to my concern and took care of me! I love my Z2 breast pump and they've made me love it more....
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Candid,
Thank you for your fantastic review! We’re thrilled to hear that our support team was able to assist you quickly and hassle-free with your nipple shields and extra bottles. It’s wonderful to know that your experience has made you love your Z2 breast pump even more!
We appreciate your kind words and are always here to help whenever you need us.
Best regards,
The Zomee Team
I had issues with the one side of the…
I had issues with the one side of the breast shield kit, and they are gladly listening another brush shield kit, the call and emails were quick and easy. I love this pump and I’m so happy to have amazing people helping me
10. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Jocelynn,
Thank you for your wonderful review! We’re so happy to hear that you love your pump and that our team was able to quickly and easily assist you with the breast shield kit issue. It’s always our goal to provide helpful and efficient support, and we’re thrilled we could make things right for you.
Thank you for choosing Zomee, and happy pumping!
Best regards,
The Zomee Team
Zomee z2
I have the zomee z2. I started having issues where my pump wasn’t draining through the duck bill correctly and back flowing into the space for diaphragm. I reached out to aeroflow and they referred me to contact Zomee. I contacted them and told them what was going on and they were more than helpful and willing to get everything straightened out. They sent me replacement parts to see if it would fix it. Then my pump wouldn’t hold charge and they corrected it as well
3. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Ally,
Thank you for sharing your experience with the Zomee Z2! We're sorry to hear about the initial issues with your pump, but we're glad our team was able to assist you promptly and send replacement parts. It’s great to know we could also resolve the charging problem and get everything straightened out for you.
We appreciate your patience and understanding, and we’re always here to help if you need further assistance. Thank you for choosing Zomee!
Best regards,
The Zomee Team
The lady through customer service was…
The lady through customer service was very nice and she walked me through step-by-step. She made it very easy and simple also made it very not complicated to help me replace My broken breast pump!
10. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you for sharing your positive experience! We’re so glad to hear that our customer service representative was able to walk you through the process step-by-step and make it easy to replace your breast pump. Your satisfaction is our top priority, and we’re thrilled we could assist you.
If you need anything else, feel free to reach out. Happy pumping!
Best regards,
The Zomee Team
Excellent customer service
Excellent customer service! I love the zomee fit pump, but unfortunately one of them stopped working recently. I contacted them about it and within 24 hours they have already mailed me a replacement. Great warranty on pump!
9. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Madissen,
Thank you for your fantastic review! We’re thrilled to hear that you love your Zomee Fit pump and that our customer service team was able to quickly provide a replacement under warranty. Your satisfaction is so important to us, and we’re happy we could resolve the issue promptly.
Thank you for your support, and happy pumping!
Best regards,
The Zomee Team
Was very useful
Was very useful, quick, and easy. Even on weekend days they’re still there to answer your call and to give you a call back.
24. Juni 2024
Antwort von Zomee
Dear Vanessa,
Thank you for your 5-star review! We’re delighted to hear that you found our service quick, easy, and reliable, even on weekends. Your satisfaction is our priority, and we’re glad we could be there for you when you needed us.
Thank you for choosing Zomee!
Best regards,
The Zomee Team
My Zomee Fit Experience
My Zomee Fit I have loved so much for pumping at work hands free! Unfortunately, one of them stopped working. Luckily they are under an amazing warranty. I called the support line and had an immediate response within 3 min a transaction was processed and an email sent to submit photos and a video of the pump. Submitting the photos and video was super simple and quick and Lauren was great to work with to get my new pump ordered!
Your customer service is great! Keep up the great work!
8. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Allissa,
Thank you for sharing your Zomee Fit experience! We’re so happy to hear that you’ve enjoyed the hands-free convenience of your pump, especially while at work. We’re sorry to hear that one unit stopped working, but we’re glad our warranty and customer service team, especially Lauren, were able to assist you quickly and efficiently.
Your kind words mean a lot to us, and we’ll be sure to keep up the great work!
Best regards,
The Zomee Team
I love my Zomee pump
I love my Zomee pump. I get such great output with this pump and respond very quickly to letdowns. I have been using this over a year and pumping strong! I need replacement parts and Zomee gave it to me FREE of charge. Great service!
24. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Nicki,
Thank you so much for your glowing review! We’re thrilled to hear that your Zomee pump has been such a great companion on your pumping journey, providing quick letdowns and consistent output. It’s fantastic to know that even after a year, you’re still pumping strong!
We’re also happy that our team was able to assist with replacement parts free of charge. Your satisfaction is our top priority, and we’re grateful for your support.
Best regards,
The Zomee Team
Zomee Z2 breast pump
The Zomee Z2 is the best breast pump I’ve ever had. It is very easy to use and clean. It has 3 different modes with 9 suction levels. I love the 2 phase mode. I also love that it has a night light. It is rechargeable so it can be a portable pump. The replacement parts are not overly expensive and their customer service is great!
16. März 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Sarah,
Thank you for your wonderful review of the Zomee Z2 breast pump! We’re delighted to hear that you’re loving its ease of use, different modes, and features like the 2-phase mode and night light. It’s great to know that the portability and affordability of replacement parts have also been a big plus for you.
We’re thrilled that our customer service has met your expectations, and we appreciate your kind words. Thanks for choosing Zomee!
Best regards,
The Zomee Team
False advertising!
Just looks good but the product is garbage. Terrible job at pumping. Way louder and just gets louder with use (not as advertised) starts bugging out after some time as well. I’m using it now with my second baby decided to give it a try and one of them is making a funny noise when operating. I gave up pumping last pregnancy because i literally couldn’t pump because the pump didn’t work properly. What a waste of 400$
22. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
None of our pumps are anywhere close to $400, maybe you have us confused with Medela or Willow.
They communicate better then others…
Their communication is bar none. I don’t think any other company is doing it as good as Zomee. We had an issue, they took care of it and kept communicating all the details as it was happening. When we first purchased their BP, we called and they were able to send the larger size attachments out before we even got home from the hospital. We need something from them twice, and they were more than accommodating. Thank you!
18. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Richard,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our communication and customer service. It’s wonderful to know that we were able to quickly address your needs, especially with the larger attachments for your breast pump.
We’re always here to help, and we appreciate your trust in Zomee. Thank you again for your kind words and continued support!
Best regards,
The Zomee Team
Quick fixer
Had a problem with my pump and they quickly figured out what was wrong and are sending me new parts. Overall great service!
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Lindsey,
Thank you for sharing your experience! We’re glad to hear that our team was able to quickly resolve the issue with your pump and get new parts on the way. We always strive to provide fast and efficient service, and it’s wonderful to know we could help.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here for you!
Best regards,
The Zomee Team
Zomee's customer service is the best
Zomee's customer service is the best. I get quick responses to my emails everytime. They are super helpful and answer all my questions. Everyone has been very kind. The zomee products are hospital grade quality. They never disappoint. My favorites pumps are the z2 with collection cups and the zomeefit. I have other pumps but these are my go tos. I get the best milk output with zomee pumps. There other products are great as well we love the baby carrier I can use it with both my 3 year old and 4 month old. Zomee is affordable as well and insurance will cover your pump like the z2 or help with partial cost of zomeefit.
30. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Warren and Ange,
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such positive experiences with our customer service team and that our products have become your go-to for pumping. It’s great to know that the Z2 with collection cups and the Zomee Fit have provided you with the best milk output.
We’re also glad you’re enjoying our baby carrier—versatility is key, especially with little ones of different ages! Your feedback truly means the world to us, and we’re happy to be part of your breastfeeding journey.
Thank you for being part of the Zomee family!
Best regards,
The Zomee Team
Fantastic company and great product
Fantastic company and great product. I love the wearable Zomee Fit pump and can’t imagine going back to the regular one I’ve used before. The company clearly puts customer feedback first - the upgraded collection kit eliminates all issues brought forth by users (bigger containers, fewer parts, improved attachment).
The support team was very quick to respond to my inquiry and very accommodating. Will recommend to all friends and family!
30. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you for sharing your positive experience with Zomee and the Zomee Fit wearable breast pump! We're thrilled to hear that our product and support have met your expectations. Your feedback about the improved collection kit and the customer support team is invaluable. We're committed to incorporating customer feedback to enhance our products and services continuously.
For more information or to explore our range of products, feel free to visit https://www.zomee.com . If you have any further questions or need assistance, don't hesitate to reach out to our support team.
Thank you for recommending Zomee to your friends and family! Your support helps us continue to provide the best for all moms.
Pump stopped working after 3 weeks…
I was so excited about these pumps because they were cordless. They worked great for 3ish weeks and then stopped working. The pump still sounds like it is working, the motor sounds like it is working but it doesn't get any milk out. My sister-in-law had the same experience with hers. I used a different pump and was able to get 3 oz out of each breast.
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Here are a few troubleshooting steps you can try to resolve the problem:
Check Flange Fit: Ensure you are using the correct flange size. An incorrect fit can impact milk flow. You can use the nipple ruler provided by Zomee to measure your nipple size and select the appropriate flange. Detailed instructions on measuring and selecting the correct flange size can be found in the user manual and additional guides.
Inspect Parts for Damage: Examine all pump parts, including the valves, diaphragms, and tubing, for any signs of wear or damage. Sometimes, a small crack or tear can affect suction. Replace any damaged parts as necessary.
Ensure Proper Assembly: Disassemble and reassemble the pump according to the instructions to ensure all parts are correctly fitted. Make sure the diaphragm is securely attached and there are no air leaks in the tubing or other components.
Check Suction Levels: Experiment with different suction levels and modes to see if this improves milk flow. Start with the stimulation mode to initiate letdown and then switch to expression mode once the milk starts flowing.
Battery and Power Supply: Make sure the pump is fully charged. If the battery is low, it might not perform optimally. Always use the correct voltage adapter provided with the pump and avoid overcharging.
Cleaning and Maintenance: Ensure all parts that come into contact with milk are clean and properly sanitized. Residue or milk build-up can obstruct the pump’s functionality.
If these steps do not resolve the issue, you may need to contact Zomee customer support for further assistance. They can provide more specific troubleshooting based on the symptoms you’re experiencing and arrange for replacement parts if necessary. You can reach them via the contact information provided in the product documentation:
Phone: 888-662-7159
Email: info@zomee.com.
If your pump is still within the warranty period, it may be eligible for repair or replacement under the terms of the warranty. The Zomee pumps typically come with a 2-year warranty for the motor.
Wonderful company!
Zomee has absolutely amazing customer service. Their pumps are great quality. Unfortunately one side of the pump wasn't holding a charge. I reached out to customer service on Thursday. They responded right away and I submitted all my documents Friday, and Monday morning, my replacement pump was already delivered. I look forward to continuing my breastfeeding/pumping journey with Zomee!
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled to hear that you've had a great interaction with our customer service team and that you're satisfied with the quality of our pumps.
It's wonderful to know that the issue with your pump was resolved quickly and efficiently. At Zomee, we strive to support every parent on their breastfeeding and pumping journey with responsive service and high-quality products that you can rely on.
We appreciate your trust in Zomee, and we're excited to continue supporting you. If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing Zomee, and happy pumping!
I have been waiting for flanges and…
I have been waiting for flanges and every day they say it will be there. Been going on for 2 weeks. I am very unhappy with this pump.
30. April 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Dear Jennifer,
We sincerely apologize for the delay you’ve experienced with your flange order. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to wait this long.
Please allow us to investigate this matter further and get your flanges to you as soon as possible. We will reach out to you directly to resolve the issue and ensure you receive everything you need.
Thank you for your patience, and we’ll do our best to make things right.
Best regards,
The Zomee Team
Fantastic customer service
Fantastic customer service! Their excellent to work with and easily explain the process or procedures. Communication is key! I absolutely love the technology- my pumps are fantastic but when it broke and I needed the service- I was pleasantly surprised in the service too!!!
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you so much for your enthusiastic review! We're delighted to hear about your positive experience with our customer service team and that you're enjoying the technology of our pumps. At Zomee, we believe that clear communication and supportive service are essential to a great customer experience, especially when it comes to the crucial task of breastfeeding and pumping.
We're glad that we could swiftly assist you when you encountered an issue, and it's great to know that the service you received met your expectations. We strive to ensure that every interaction with Zomee is as reliable and supportive as the products we offer.
Thank you for your trust and for sharing your experience. We look forward to continuing to support your breastfeeding journey. If there's anything more we can do for you, please feel free to reach out.
Lauren E
Lauren E. was amazing! She made the effort to call me instead of emailing me. She helped me with my issue and made me feel extremely comfortable! Thank you so much for the extra effort!
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von Zomee
Thank you for taking the time to share your wonderful experience with Lauren E. and our team! We're so glad to hear that she went above and beyond by calling you directly to address your concerns and provide personalized support.
At Zomee, we aim to make every customer feel comfortable and well-cared for, understanding the importance of efficient and empathetic service in enhancing your breastfeeding and pumping journey. It's feedback like yours that encourages us to continue improving and making sure our customer interactions are as supportive and effective as possible.
We'll be sure to pass your kind words along to Lauren and the rest of the team. Thank you again for choosing Zomee, and if you have any more questions or need further assistance, we're always here to help.
Not impressed! Wish I went with a different brand.
I bought the two pack wearables and one unit was defective upon first use so I haven’t been able to really use them. The defective unit won’t continue to pump (asked a friend who owns the Zomee Fit and a lactation consultant for help) and the unit leaked what was collected all over me and my baby. Overall not impressed at first use!
25. März 2024
Antwort von Zomee
Dear Allison,
We're truly sorry to hear about your disappointing experience with the Zomee Fit. This is definitely not the experience we want for our customers, and we apologize for the inconvenience caused by the defective unit and leakage issue.
Please know that our customer support team is ready to assist with a replacement or troubleshooting to ensure you have a fully functioning pump. We want to make this right and provide you with the quality experience you deserve.
We’ll reach out to you directly to resolve this as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards,
The Zomee Team
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