Zen Planner Bewertungen 

Dislike:
1) I am obliged to use your Credit Card payment processor (CardPointe) which is super expensive (~3.5%).
2) ZP app has very limited functionality. Need to show open classes, attendance, bills & payments
3) ZP Kiosk app does not filter by location.
4) Can not inquiry on method of payment in AP ledger.

Frustrating and Overpriced

We’ve been using Zen Planner for four years, but it no longer meets our needs. Recent updates and integrations have caused more problems than they’ve solved, often adding extra fees without real value. The platform is buggy and complicated, disrupting our workflow.

Customer support has also declined sharply. Reps are undertrained and frequently unable to resolve basic issues, leaving us to troubleshoot on our own.

After years of loyalty, we’re now seeking alternatives. Unfortunately, we can’t recommend Zen Planner in its current state.

I tried to save money when I first started my gym so I chose another, cheaper software. It cost me significantly more in lost memberships than I would’ve paid with ZenPlanner. It’s worth it, don’t repeat my mistake. Just get it. User Interface is great, the app is great, the support is unbelievably comprehensive and helpful. 10 out of 10 recommend.

Will continue to bill you for months after cancellation

Edit: The team at ZP reached out to me personally and sounded shocked that all of this happened. I was just as shocked to hear from someone who actually cared. They are working with me to make things right. I will update this again.

Original: I was THE biggest Zen Planner fan for years. I created a blog and a facebook group to help other users like me who needed more Zen Planner resources. I scheduled meetings with the ZP staff to show them the features we needed. I spent hours helping them improve their software. I volunteered at their booth during the Martial Arts Supershow, inviting people over to their booth. I even considered working at Zen Planner at one time.

After being with them for many years, I decided to open another business, but suddenly had a terrible life-altering accident happen with our 9 year old daughter. I therefore cancelled the business plans and used that money for hospital bills. I immediately cancelled the new location's ZP account.

In the middle of my family tragedy, ZP used deceptive and unfair tactics to uncancel my account. They removed my access to the database but kept charging me for it. Now I find out years later that they've been charging me all these years - upwards of $10,000, unjustly.

They took their time during my cancellation process, and whoops another payment came out. Oh well. What's another $150?

I save my 1 star reviews for the few that deserve it. Let this be a warning to anyone even thinking about joining Zen Planner. These guys are crooks. The software founders were awesome, but I pity them as they have to watch their legacy be destroyed by the new owners.

They emailed me out of the blue Solicited me and adressed me with a business name i had never heard of. Then when I replied i was not the person they were naming, a different person sent me an email mail unrelated to and not addressing my reply. Very shady and unwanted.
After they saw this review I recieve an email asking for more details because they want my review removed - like a "reference number" (which they never provided)
I have photos of their emails as proof and also the names of the 2 different individuals who solicited me. "Terra Pickering" and "Megan Morotorio"

Zen Planner has definitely stolen my money! I switched platforms hoping for better service, but since then I've been going through a nightmare! I haven't received any payments for 4 months. To solve these problems, they keep escalating and making the process more and more difficult. Every step I complete, they create another one to make it more difficult.
STAY AWAY FROM THIS COMPANY!

Our experience with Zen Planner has been nothing but frustrating. Their support is virtually nonexistent, and after months of emails, we are still waiting for a resolution to ongoing billing issues.

Despite following their cancellation process, we were still charged, and getting a refund has been impossible. Our account access has already ended, yet Zen Planner continues to ignore our emails, providing no clarity or resolution.

The platform is not as intuitive as advertised, and simple tasks like issuing refunds or managing memberships require excessive steps.

If you want reliable customer support and transparent billing, avoid Zen Planner at all costs. The stress and lack of communication are not worth it.

I definitely got sold when I switched from MindBody to ZP. They promised me all sorts of possibilities with their new merge with SugarWOD, which we already used, it was a nightmare. And their customer service was horrible. I have five emails to their membership services team trying to cancel my subscription and they will not respond to me.

I've been using Zen Planner since 2018 - that's 6+ years as a loyal customer. The software started seriously glitching in 2022. Everything from scheduling classes to payments (over and undercharging our members) stopped working correctly. I reached out to the company dozens of times. I even participated in a zoom meeting with some of their staff in charge of product and development outlining the challenges and failures of the software. Nothing worked and nothing helped. As of writing this review, their online registration feature is broken. I'm losing customers daily because they can't sign up for classes. In desperation, I notified them we would be leaving for another platform. In response, they are charging us thousands of dollars in fees to export our customer payment data. It's atrocious and unethical. I suppose the only benefit is knowing that if they continue this way, they will be out of business soon. No loyal customer that has spent tens of thousands of dollars on software will consent to being treated this way.

If I could rate them lower, I would. Don’t walk, run from this company. No integrity. I was with them for 4 years before I decided to close my doors. They messed up on the closing date of my company, closed me three days earlier than they were supposed to, and I was unable to collect revenue from my students for those last three days. On top of that, when I started with them, they ran the website too, but then they handed that off to a company called UpLaunch. UpLaunch closed in the correct timeframe, however, they charged me for an additional month and I couldn’t collect any revenue because Zen Planner shut me down early. I got hit financially on both ends. Neither organization would refund me any money whatsoever, even though I could no longer use the website. Zen Planner immediately locks you out of your information Which meant I did not have record of my employees time for their last two weeks because their punches were in the system. The only way for me to get that information would have been to pay them for an additional month. I’ve never worked with a company who’s done that and I have been doing payroll for over 20 years with different companies. You always have access to your information, even if it’s only in a read only format. This is how they treat small companies, they’re happy to take your money and you pay them on time every month from an automatic withdrawal, but at the end they weren’t willing to be helpful at all. They’re a greedy company with no accountability and no desire to do the right thing. I feel like instead of just a five star option there should be 💩. That would be my rating for them. I saw another review specifically mentioning their bad experience with Violet Burroughs, which was also my experience.

After two years of having zen planner I can say I am throughly disappointed. Their app stopped working and then their payment processing stopped working. Support never got back to me. My account manager offered me 50% off then another full month off. I have emails showing this and yet the team still charged me for the month and claimed the 50% off and full month off were the same even though they were submitted on different months. Horrible customer service and deceptive unethical resolution solutions. Violet Burroughs In particular handled this so poorly. Wouldn’t recommend this company to anyone which is so sad after they had started so well.

The ease of accessing any of tools. I can track attendance, workouts, change workouts, billing etc. super easy and quick.

The system has some good features but customer service is the worst of any company I’ve ever dealt with. We have had our main gym with them for 5 years. We started a 2nd account for another part of our business about 12 months ago. Due to zenplanner having a basic booking system we needed to move that part of our business to a better system.
Once we put our cancellation notice in zenplanner stopped processing all debits because when our 2nd account was set up by them they didn’t go through the process of setting up the payment processing system properly.
It has now been 4 weeks, I have re sent all documents again and they are still holding our debits.

When I asked why debits were allowed to run for 12 months without being set up properly, my requests have been ignored over and over again.

It seems that they were happy to run while we were a member, as soon as we cancel then everything is a problem.

If they don’t sort this out soon I’ll be taking my other account away as well

1 star is too generous.

Despite 4 years of being a loyal customer, eventually enough was enough, and the terrible support staff and roll out of new features was killing our business.

After cancelling, they continued billing us for 3 months without our consent.

Go elsewhere, and save your business.

I’m a previous customer of zenplanner and decided to go back as the have an excellent platform for my needs however this second rollout has been really choppy. The app has not allowed my clients to add their payment info causing clients payments to be late our business receipts to not come through. This business is my livelihood. I have called numerous times to customer care and while they have “tickets” out with the texh people I have not had the issue resolved and it has been well over a week. I am not planning to leave this platform but I am extremely disappointed with how this rollout has gone.

Absolutely horrible customer service! I keep getting transferred between Zenplanner, Gaines, and Cardpointe...just to try and get a PCI compliance scan done and none of them help me. They just transfer me back to another party. I have literally spent the last 3 days trying to get someone to help me and I just keep getting passed off to someone else. I will be canceling Zenplanner. If you value your mental sanity do not use Zen Planner. If there was lower than one star I would pick it.

I have used Zen Planner for five years. My customers absolutely hated it. The interface is confusing and non-sensical, and customer support can do very little to help. I would not recommend Zen Planner to anyone. Additionally, they told me I had thirty days from the date of submitting my cancellation request to download my data from my account, but they blocked my access after only two weeks and refuse to open it again unless I pay for an additional month of service (which I do not need). Terrible company!

Okay, I so FINALLY get an email from someone at ZP promising to fix my problem. I get on her electronic calendar to schedule a meeting for today at 2:30pm - AND SHE DOESN'T SHOW UP FOR HER OWN MEETING. These people have access to my member database and my bank account. Rather frightening thought, huh?

Decent software, not the best. Live support is very nice, but most of the time they don't have authority to do anything else that start a ticket. Than you wait 48 hours for an answer and they reply that the problem was fixed, but it still exist. If you try to leave them they really become spiteful. Last month I noticed That ZenPlanner stopped billing all my students. I called them and they blamed it on their CC provider PaySimple. I called PaySimple and they said everything is good on their end. I called the ZenPlanner and the ticket was created. After 48 hours I've got a response that the problem was fixed, It wasn't. So back to to the email and the phone calls for another two weeks. Nothing gets solved. Finally I made a decision to go with another software and billing provider. I requested my database export. They said it would cost $199 for a basic database export and I said ok. 3 days later I followed up to find out that they are waiting for the payment to fully go through. 5 days later they told me it was emailed to me, but I received no email. On the 6th, 7th, 8th and 9th day my emails were ignored and phone calls led to nothing. Still don't have my database export, that I paid for and wasn't able to bill my students for 6 weeks now. Had to pay the rent and the bills out of my pocket. As I said, nice people work there and they will treat you with respect, but not much is being done when you need them most. They couldn't care less if your business is collapsing because of their negligence. Don't sign up with ZenPlanner. Go with GymDesk. No phone support, because they are in Tokyo, Japan, but they answer emails quickly and solve problems. Integrated website is included. All for $75/month.